The manager at this location is atrocious. Rude, speaks rudely to customers, speaks badly about employees to customers. I frequent this location multiple times a week and I dread seeing her every time I come here. My drinks are made wrong 75% of the time and on multiple occasions I am met with an attitude by her when I ask for my drink to be made the way that I paid for it to be. She was the manager at McDonald’s… I’m sure they probably kicked her sorry butt to the curb. I would too if I was you, bad for business.
Atmosphere: 2
Food: 2
Service: 1
Review Account
It’d be nice if the worker Melany would bother to turn her head away from the donuts as she’s coughing or cover her mouth properly each time. I guess the germs are free today.
Atmosphere: 3
Food: 1
Service: 3
Stephens Lemont
This Dunkin is by far the best in the Greenville SC area. Best customer service. Very friendly staff. Manager makes you feel welcome and the crew here always are very on top of my order. Store is always clean. My coffee always taste delicious and my food is always hot to order. Accuracy is very important to me but even during my wait the manager always speaks and talks to me and shes just a joy. I dont understand why a few poor reviews because I've never had a bad interaction and im there everyday! Same crew. Same vibe. Total awesomeness
Atmosphere: 5
Food: 5
Service: 5
J
I dont know who the heavy set lady is but her poor manners and customer service are the reason for your poor Google rating. Just a flat out rude woman.
Atmosphere: 1
Food: 3
Service: 1
Brian Coveney
Went here today and ordered a coffee and egg sandwich. After about 15 minutes of waiting I asked if my sandwich was being made, being it only takes 30 seconds to microwave mind you I'm also the only customer. The manger not sure what her name was. But she was a heavy set rude lady who told me patience is a virtue and also explained to me that (SHE ISNT THE ONE) as if she was threatening me not to mess with her. Well lady I'm here to tell you IM NOT THE ONE and you should have played nice.
Atmosphere: 1
Food: 1
Service: 1
Amanda Foster
This is the best Dunkin to go to the Manager is absolutely amazing!! Some of her morning, staff is the best!! Great job guys!!!
Atmosphere: 5
Food: 5
Service: 5
Kayli Lowe
My coffee was so disgusting I asked them to remake they said no “because of tariffs, and everything is way to expensive to bring remaking stuff so manager cracked down on it” I was like ok?? So I paid for a second coffee. Still absolutely disgusting. It tasted like they were putting tea instead of coffee. The lady taking my order was on her phone the whole time I was putting in my order. Donuts were very stale aswell. It seems every single time I’ve come to this Dunkin specifically my order is wrong. Every other one it tastes great! 0/10 don’t recommend
Atmosphere: 3
Food: 1
Service: 1
Amber Wright
Its always clean in here! The women that work here are great they always greet me with a smile. They treat you with kindness and respect. And will give awesome suggestions if you are not a big coffee drinker (like me) also try the Macha Latte with almond milk. Add caramel (4 pumps) Hazelnut shot topped with foam 😋
Atmosphere: 5
Food: 5
Service: 5
Tess
The young girl who took our order was rude and proceeded to take her braces rubber bands out of her mouth while talking to me then made our drinks without washing her hands. Didn’t even take a sip of it, immediately threw it in the trash. $5 wasted. Gross
Duncan Teed
I don’t like to trash talk my namesake, but this Dunkin’ has really bad and rude service. I lived in Philly à short while, so I am no stranger to DD, but this DD is so bad they don’t even ask for a tip in 2025.
Go anywhere but here, I am ashamed to share a name with this place now.
My star reasons: food 3; for the iced latte, it was good, but the drip coffee poured into a espresso cup (for an espresso order) was not, didn’t get to try the donuts cause the cashier was a jerk
It's like every other Dunkin, even if you order the same thing, you never know what you are going to get 🤣
Erin Reavis
My husband’s hot coffee was anything but hot and it was missing the expresso shot that was paid for. Mine and my daughter’s coffee were made incorrectly. We ended up tossing all 5 of them after we left. The 2 associates working this evening seemed to be having issues as the young lady kept grabbing her chest violently and crying/laughing bouncing back and forth between the kitchen and counter and the young man seemed “off” too. The young lady did not speak and the young man was spaced out and more concerned about what was going everywhere else than to make our coffees. Definitely a waste of a stop and money. Would not recommend this location go a couple miles down and actually get what you pay for.
Annette M
Went there on 03/25/25 the lady behind the counter extremly rude i asked for munchkins chocolate and glazed but less of chocolate ones so when i looked at them there was same amount of each girl said i supposed to have touched them so she couldn't take them back i asked for a refund when one off the employees threw 5 dollars on the counter and the new trainee thru the box of munchkins in the garbage.So needless to say i know munchkins are not 5 dollars won't be returning to this place rude with attitude and no respect for customers keep this energy going and u won't have any customers
Christiana Pittman
best dunkin ! melanie is the best literally !
Grant
Idk if the lady was a new manager or not but she is rude and thinks she rules the world bc she gets to boss around a few teenagers at dunking donuts lmao. Can’t wait to go back
The manager at this location is atrocious. Rude, speaks rudely to customers, speaks badly about employees to customers. I frequent this location multiple times a week and I dread seeing her every time I come here. My drinks are made wrong 75% of the time and on multiple occasions I am met with an attitude by her when I ask for my drink to be made the way that I paid for it to be. She was the manager at McDonald’s… I’m sure they probably kicked her sorry butt to the curb. I would too if I was you, bad for business.
Atmosphere: 2
Food: 2
Service: 1
It’d be nice if the worker Melany would bother to turn her head away from the donuts as she’s coughing or cover her mouth properly each time. I guess the germs are free today.
Atmosphere: 3
Food: 1
Service: 3
This Dunkin is by far the best in the Greenville SC area. Best customer service. Very friendly staff. Manager makes you feel welcome and the crew here always are very on top of my order. Store is always clean. My coffee always taste delicious and my food is always hot to order. Accuracy is very important to me but even during my wait the manager always speaks and talks to me and shes just a joy. I dont understand why a few poor reviews because I've never had a bad interaction and im there everyday! Same crew. Same vibe. Total awesomeness
Atmosphere: 5
Food: 5
Service: 5
I dont know who the heavy set lady is but her poor manners and customer service are the reason for your poor Google rating. Just a flat out rude woman.
Atmosphere: 1
Food: 3
Service: 1
Went here today and ordered a coffee and egg sandwich. After about 15 minutes of waiting I asked if my sandwich was being made, being it only takes 30 seconds to microwave mind you I'm also the only customer. The manger not sure what her name was. But she was a heavy set rude lady who told me patience is a virtue and also explained to me that (SHE ISNT THE ONE) as if she was threatening me not to mess with her. Well lady I'm here to tell you IM NOT THE ONE and you should have played nice.
Atmosphere: 1
Food: 1
Service: 1
This is the best Dunkin to go to the Manager is absolutely amazing!! Some of her morning, staff is the best!! Great job guys!!!
Atmosphere: 5
Food: 5
Service: 5
My coffee was so disgusting I asked them to remake they said no “because of tariffs, and everything is way to expensive to bring remaking stuff so manager cracked down on it” I was like ok?? So I paid for a second coffee. Still absolutely disgusting. It tasted like they were putting tea instead of coffee. The lady taking my order was on her phone the whole time I was putting in my order. Donuts were very stale aswell. It seems every single time I’ve come to this Dunkin specifically my order is wrong. Every other one it tastes great! 0/10 don’t recommend
Atmosphere: 3
Food: 1
Service: 1
Its always clean in here! The women that work here are great they always greet me with a smile. They treat you with kindness and respect. And will give awesome suggestions if you are not a big coffee drinker (like me) also try the Macha Latte with almond milk. Add caramel (4 pumps)
Hazelnut shot topped with foam 😋
Atmosphere: 5
Food: 5
Service: 5
The young girl who took our order was rude and proceeded to take her braces rubber bands out of her mouth while talking to me then made our drinks without washing her hands. Didn’t even take a sip of it, immediately threw it in the trash. $5 wasted. Gross
I don’t like to trash talk my namesake, but this Dunkin’ has really bad and rude service. I lived in Philly à short while, so I am no stranger to DD, but this DD is so bad they don’t even ask for a tip in 2025.
Go anywhere but here, I am ashamed to share a name with this place now.
My star reasons: food 3; for the iced latte, it was good, but the drip coffee poured into a espresso cup (for an espresso order) was not, didn’t get to try the donuts cause the cashier was a jerk
Restaurantji Recommends
It's like every other Dunkin, even if you order the same thing, you never know what you are going to get 🤣
My husband’s hot coffee was anything but hot and it was missing the expresso shot that was paid for. Mine and my daughter’s coffee were made incorrectly. We ended up tossing all 5 of them after we left. The 2 associates working this evening seemed to be having issues as the young lady kept grabbing her chest violently and crying/laughing bouncing back and forth between the kitchen and counter and the young man seemed “off” too. The young lady did not speak and the young man was spaced out and more concerned about what was going everywhere else than to make our coffees. Definitely a waste of a stop and money. Would not recommend this location go a couple miles down and actually get what you pay for.
Went there on 03/25/25 the lady behind the counter extremly rude i asked for munchkins chocolate and glazed but less of chocolate ones so when i looked at them there was same amount of each girl said i supposed to have touched them so she couldn't take them back i asked for a refund when one off the employees threw 5 dollars on the counter and the new trainee thru the box of munchkins in the garbage.So needless to say i know munchkins are not 5 dollars won't be returning to this place rude with attitude and no respect for customers keep this energy going and u won't have any customers
best dunkin ! melanie is the best literally !
Idk if the lady was a new manager or not but she is rude and thinks she rules the world bc she gets to boss around a few teenagers at dunking donuts lmao. Can’t wait to go back
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