Zaxby's Chicken Fingers & Buffalo Wings
670 Fairview Rd, Simpsonville
(864) 962-8828
Recent Reviews
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Tonight was just an embarrassment. Whoever the cashier was at the drive thru can't even do the basics. It's all ways slow and her horrible and nasty attitude was just awful to be around
Atmosphere: 1
Service: 1
Slow, inept, unprofessional
Atmosphere: 1
Food: 1
Service: 1
Says you guys close at 12am, but when I pulled up 4 mins till 11pm, you guys shut the lights off and refused to answer in the drive-thru.
Service: 1
Depressing. All I can say. I usually don’t leave reviews because it’s never that deep.
But when they leave out straws, sauce, silverware, put little to no sauce on ANY of my wings, and give me a smaller amount of fries than a regular when I paid extra for a large, then it gets to a point.
This place is constantly disappointing.
Atmosphere: 1
Food: 1
Service: 1
We ordered our food at 4:36. We didn’t receive it until 5:07. The restaurant was dirty and the staff was very rude. Never going back!
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE. NO SAUCES, FOOD NOT RIGHT. RUDE CUSTOMER SERVICE.
I won't be back to this location. They just don't care about service. The last 2 times we have ordered at this location, a simple order of 2 standard salads and 2 chicken fingers have taken 30 minutes to receive our order. The last time the chicken tenders were cold, no Zac sauce, the Oriental salad was only half full, the lettuce was wilted, and no egg roll. No apology. No nothing. Horrible customer service. Nothing should have taken more than 5 minutes on a busy day.
Atmosphere: 2
Food: 2
Service: 1
We ordered online and then had to wait 40 minutes in the drive thru line to get our order. Once we got up to the speaker to speak to an employee about our online order, it took approximately 10 minutes before someone came over the speaker, to the point there was no line in front of us in the drive thru anymore. The only benefit of them being so slow is our food that was supposed to be ready at 5:50, didn’t even have the ticket printed or prepared until 6:23, so when we got the food finally at 6:30 it was still hot.
Food: 4
Service: 1
I just visited the Zaxby’s on Fairview Road and unfortunately, my experience was far below expectations. Despite only a few cars ahead of me in the drive-thru, I waited over 20 minutes for a salad. When I requested ranch dressing, I was told they were out. I then asked for honey mustard, but at the window I inquired again about light ranch—still unavailable.
I also requested salt and pepper, and the staff member informed me it was only available in the lobby. With three sleeping children in the car, I explained I couldn’t come inside, but was still offered no alternative. I’ve received condiments through the drive-thru before, so I was disappointed by the lack of effort to accommodate a reasonable request. To add to this, I ordered a grilled Cobb salad but was given a fried version instead.
Customer service matters just as much as food quality, and this visit was a clear miss on both fronts. Other establishments, such as Chick-fil-A, consistently demonstrate higher standards in courtesy and care—something I hope Zaxby’s strives to emulate. I won’t be returning to this location and urge the management team to re-evaluate the service experience they're providing.
For management: The employee was not wearing a name tag, but she was a pretty younger black girl with braces.
Atmosphere: 1
Food: 3
Service: 1
Slowest Zaxby's I have ever seen took 30 minutes at the drive thru
Restaurantji Recommends
If i could I would give 0 stars, this is just awful 45 mins waiting for my food is absolutely ridiculous shut this down immediately.
Atmosphere: 1
Food: 1
Service: 1
I don’t under what the problem is, waited over 20 mins to get the food after ordering there was nobody else in the lobby waiting, bathrooms were dirty and had no paper towels , all the other 1 star reviews aren’t exaggerating, avoid this place
Atmosphere: 1
Food: 1
Service: 1
There's sometimes a wait because the line be so long. People in this area love this restaurant including me.
Atmosphere: 5
Food: 5
Service: 5
Spent my whole lunch break waiting on my food,,, as they load up the the door dash Uber shelf...screw this place
Poor service
Service: 1
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