Ordered online was just getting ready when we arrived. Everything was hot and ready.
Atmosphere: 5
Food: 5
Service: 5
Matthew Williams
Sandwich uncut, modifications was not made and the meat portion and sauerkraut portion is definitely not what I typically get from other Arby's. Very half-assed food quality. Would not recommend.
Atmosphere: 5
Food: 1
Service: 4
chad pauler
Great food. Pricey but yummy.
Atmosphere: 3
Food: 5
Service: 3
J A
I could FEEL the staff mad we walked in the door- lead feet- on the personal phone- poor customer service across the board - I’ll think twice before returning
Atmosphere: 1
Food: 4
Service: 1
Fg74hb
So, their ice machine does not work and the guy at the drive thru is telling everyone there drinks will be cold. I asked him how is my drink going to be cold if there's no ice. He said idk, it just will. Then I got my tea and he tells me it's not cold, I told him I knew it wasn't going to be. He tells me look at the bright side, it's cold outside. I'm like how is that going to help my sweet get cold. Then, their tell me and others behind me to drive around the building to wait for the food. 5 min later still waiting. Service is horrible, and I won't be back. Point is, don't bs your customers, we're not dumb. Just say you're ice maker is not working. And don't argue with your customers, we pay your salary by eating here
Atmosphere: 3
Food: 2
Service: 1
Valerie Ott
Im not sure whats going on with the nightshift but its not what it used to be. I used this Arby's as its one of the last food spots after working all day in Downtown Charleston and I live in the country. My last 3 orders have been really bad. I do have pictures of my food. Burger was literally raw and uneatable, my favorite roast beef gyro, was given the Greek gyro which I don't like the meat but top it off to sprinkles of lettuce a tomato and barely any sauce. Potato cakes and jalapeño poppers must've been made way before the sandwich because they were cold. Which normally are so hot and fresh you can't even sample driving down the road. There's was a line in drive thru so doesn't make sense that everything was not hot and fresh. Roast beef lately has been dried up and not fresh like it used to be. I use mobile ordering but I arrive before my order is ready so Im just disappointed that even after I stand and wait this has been my last 3 experiences. Now that I have posted this review I know not to order on mobile because they know my name as I was a weekly customer but its ok because I wont be stopping anymore. Just disappointed because I have spent alot of my hard earned money here.
Atmosphere: 2
Food: 1
Service: 2
Mark Younginer
Went through the drive-thru order the turkey sandwich combo. The sandwich itself was actually pretty good, the fries were extremely cold. For 15 dollars for a combo the food should be hot mainly if you wait 10 minutes to get your food order
Atmosphere: 2
Food: 1
Service: 3
John Glover
Gave me a medium drink with my large meal at the drive through and when I told them it was supposed to be large she said was it and proceeded to pour the medium into a large cup and hand it too me.
Atmosphere: 1
Food: 2
Service: 1
Josh Bates
I normally have good experiences eating here. Today I got a Greek gyro and on my second bite I pulled a pice of plastic bag out of my mouth. Absolutely should never happen. Disgusting
Worst arbys experience ... fries were petrified nubs, like rocks only 3 pieces of roast beef , It was cold ... and took twenty minutes... why??? I wish I just got my money back and didn't suffer thru that... the worst... service wasnt great... they didnt care... obviously
Atmosphere: 3
Food: 1
Service: 2
Daniel Burke
If you are going to close at 9:45 then post your hours of operation to reflect that. The two cars in front of me were served but I was told that yall were closed when I came up. Had I have known, I would have ordered inside instead of waiting in line to be rejected.
Service: 1
Ixchel Munoz
Went today after a long day of work and there was a huge line but Miss Dakota and her team were so efficient on getting orders done and so friendly. They had great communication. Definitely deserve a raise!!!
Atmosphere: 5
Food: 5
Service: 5
NotAubree
I ordered a PLAIN chicken sandwich and received a chicken bacon ranch?? And the lady taking the order kept rolling her eyes because I asked for sauce. RUDE. I was being nice too ☹️ (fyi I am being petty cause she's my new opp and so is this arby's location)
Atmosphere: 1
Food: 1
Service: 1
Lauren Smith
Our food was hot, delicious, and Kelly, the GM, went above and beyond when my husband didn't like one of his sandwiches. It wasn't a favorite, but he got two, and wanted something else. Kelly had no problem with that, and immediately made it right, and took care of the food I needed to take to my daughter. All of the staff at this location are amazing and so kind.
Ordered online was just getting ready when we arrived. Everything was hot and ready.
Atmosphere: 5
Food: 5
Service: 5
Sandwich uncut, modifications was not made and the meat portion and sauerkraut portion is definitely not what I typically get from other Arby's. Very half-assed food quality. Would not recommend.
Atmosphere: 5
Food: 1
Service: 4
Great food. Pricey but yummy.
Atmosphere: 3
Food: 5
Service: 3
I could FEEL the staff mad we walked in the door- lead feet- on the personal phone- poor customer service across the board - I’ll think twice before returning
Atmosphere: 1
Food: 4
Service: 1
So, their ice machine does not work and the guy at the drive thru is telling everyone there drinks will be cold. I asked him how is my drink going to be cold if there's no ice. He said idk, it just will. Then I got my tea and he tells me it's not cold, I told him I knew it wasn't going to be. He tells me look at the bright side, it's cold outside. I'm like how is that going to help my sweet get cold. Then, their tell me and others behind me to drive around the building to wait for the food. 5 min later still waiting. Service is horrible, and I won't be back. Point is, don't bs your customers, we're not dumb. Just say you're ice maker is not working. And don't argue with your customers, we pay your salary by eating here
Atmosphere: 3
Food: 2
Service: 1
Im not sure whats going on with the nightshift but its not what it used to be. I used this Arby's as its one of the last food spots after working all day in Downtown Charleston and I live in the country. My last 3 orders have been really bad. I do have pictures of my food. Burger was literally raw and uneatable, my favorite roast beef gyro, was given the Greek gyro which I don't like the meat but top it off to sprinkles of lettuce a tomato and barely any sauce. Potato cakes and jalapeño poppers must've been made way before the sandwich because they were cold. Which normally are so hot and fresh you can't even sample driving down the road. There's was a line in drive thru so doesn't make sense that everything was not hot and fresh. Roast beef lately has been dried up and not fresh like it used to be. I use mobile ordering but I arrive before my order is ready so Im just disappointed that even after I stand and wait this has been my last 3 experiences. Now that I have posted this review I know not to order on mobile because they know my name as I was a weekly customer but its ok because I wont be stopping anymore. Just disappointed because I have spent alot of my hard earned money here.
Atmosphere: 2
Food: 1
Service: 2
Went through the drive-thru order the turkey sandwich combo. The sandwich itself was actually pretty good, the fries were extremely cold. For 15 dollars for a combo the food should be hot mainly if you wait 10 minutes to get your food order
Atmosphere: 2
Food: 1
Service: 3
Gave me a medium drink with my large meal at the drive through and when I told them it was supposed to be large she said was it and proceeded to pour the medium into a large cup and hand it too me.
Atmosphere: 1
Food: 2
Service: 1
I normally have good experiences eating here. Today I got a Greek gyro and on my second bite I pulled a pice of plastic bag out of my mouth. Absolutely should never happen. Disgusting
Atmosphere: 3
Food: 1
Service: 5
Good n fresh
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Worst arbys experience ... fries were petrified nubs, like rocks only 3 pieces of roast beef , It was cold ... and took twenty minutes... why??? I wish I just got my money back and didn't suffer thru that... the worst... service wasnt great... they didnt care... obviously
Atmosphere: 3
Food: 1
Service: 2
If you are going to close at 9:45 then post your hours of operation to reflect that. The two cars in front of me were served but I was told that yall were closed when I came up. Had I have known, I would have ordered inside instead of waiting in line to be rejected.
Service: 1
Went today after a long day of work and there was a huge line but Miss Dakota and her team were so efficient on getting orders done and so friendly. They had great communication. Definitely deserve a raise!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered a PLAIN chicken sandwich and received a chicken bacon ranch?? And the lady taking the order kept rolling her eyes because I asked for sauce. RUDE. I was being nice too ☹️ (fyi I am being petty cause she's my new opp and so is this arby's location)
Atmosphere: 1
Food: 1
Service: 1
Our food was hot, delicious, and Kelly, the GM, went above and beyond when my husband didn't like one of his sandwiches. It wasn't a favorite, but he got two, and wanted something else. Kelly had no problem with that, and immediately made it right, and took care of the food I needed to take to my daughter. All of the staff at this location are amazing and so kind.
Atmosphere: 5
Food: 5
Service: 5
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