Wheelchair accessibility: Has an exterior lift for access for those of need.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rigationi Filetto Al Barbera, Bread Basket
Renate Dalton
Wow, just wow. I loved every moment of my dining experience at La Rustica. The ambiance of the restaurant was beautiful. The story being the owner and recipes was wonderful. The drinks were top notch and the dinner was so yummy. One would think after leaving an Italian restaurant that you would feel heavy and miserable nope the food just right. I can’t wait to go back and ty something else on the menu or one of their amazing specials.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scampi Allo Spiedo, Carrot Cake
DK G
First time eating at this place and it was well worth the visit. The food and menu selection was very good. The food was prepared with care, it was homemade and authentic. The wait staff was very attentive and moved things right along through the meal. Only complaint was overcrowded interior tables just about being on top of one another. I understand $ per sq. ft. bit this seemed a bit much. Overall I would return to try some other menu items.
Atmosphere: 4
Food: 5
Service: 5
David Corley
Amazing service, great authentic Italian food, and the tiramisu is a 10!
Atmosphere: 5
Food: 5
Service: 5
Liza Chambers
Beautiful restaurant. We went for happy hour and then dinner. Loved the bartender and the drinks are delicious, especially the pineapple sangria. I didn’t care for the polenta fries, my husbands filet was under cooked and I specifically came to this restaurant for (my birthday) the chocolate cake everyone raves about only to find out they took it off the menu. The rest of the food was good.
Atmosphere: 5
Food: 3
Service: 3
Flatlander
Phenomenal restaurant. Wait staff friendly and helpful with recommendations. Food was incredible from apps to salad to main course. We felt this was by far the best Italian food we have ever had and that includes from the north end in Boston. Chicken and eggplant parmigiana dishes are highly recommended. Pasta perfectly cooked. This is now our go to for high quality Italian food.
Yellow Beach Umbrella
I ordered a cioppino for dinner through your delivery service, expecting a delightful meal to be enjoyed by my wife. Unfortunately, the process was marred by several issues that left me disheartened and dissatisfied.The first concern arose when I discovered that the ordering process could only be completed through your website, redirecting me to a third-party delivery service, DoorDash, via your partner Toast. This complexity in the ordering process was already a red flag for me.Upon receiving the delivery, I was dismayed to find that the "broth" had spilled onto my driveway (see pics), rendering the meal inedible. Despite the receipt indicating that I should contact the restaurant for order issues (see pic), the delivery driver instructed me to reach out to DoorDash. This discrepancy only added to my frustration.Upon contacting your establishment, I encountered unprofessional and unhelpful responses. Despite my efforts to communicate the issue, I was met with rudeness and a refusal to rectify the situation. The lack of accountability and customer-centric approach was deeply disappointing. Eventually I was told I could get a new one if I was willing to stop by to pick it up (sic!)Furthermore, my subsequent visit to your restaurant to resolve the matter was met with further disappointment. The owner's reluctance to address the issue and insistence on additional payment for a replacement order was disheartening, particularly given the circumstances. He made it pretty clear that his "business ethic" prevents him for giving away food for free for third-party mistakes and I should contact Toast to express my frustration (again, not what is written on your receipt... see pic...) Just to clarify one more thing, there is no way to contact Toast anywhere on their site. Anyways, according to the successful businessman, my other option was to pay for a new order as he was not responsible for spillages on my driveway.In summary, the entire ordeal resulted in wasted time, effort, and financial investment, leaving a lasting negative impression. As a customer who values transparency, accountability, and quality service, I felt compelled to share my experience in the hopes of a better "next time". One hour wait, three minutes on the phone with a rude person, one hour drive, five minutes of useless conversation with another rude person, one ruined night. All this for $58.50, taxes and tip included. A real deal, in my humble opinion. Needless to say, I will never ever set foot in that fine establishment and most probably will learn how to make cioppino myself.Update (after owner's response): Following your response, I appreciate your acknowledgment. However, it appears there may still be a disconnect regarding the fundamental principles of hospitality and customer service, as outlined in your answer.My primary concern was not centered around monetary compensation but rather the simple desire to provide my wife with a delightful dining experience (in very simple words, I didn’t want a refund and still don’t want one). When I called, I had hoped for a proactive approach from your end, with a focus on rectifying the situation rather than citing limitations. A straightforward inquiry such as, "How can we address this issue to ensure your satisfaction?" would have sufficed.Regrettably, the best possible solution "ANOTHER CUP OF BROTH" was never presented to me. Even upon my visit to retrieve the order (as per your suggestion), there was no effort made to correct the oversight or accommodate the situation. I have heard the “contact Toast line” at least ten times…While I understand the complexities of running a business, I believe that prioritizing customer satisfaction over profit margins is essential for long-term success. However, as presented, it seems to be much easier for you to blame it on the “wrong customer attitude” or on a poor delivery driver working hard to make ends meet.
Atmosphere: 1
Food: 1
Service: 1
Terry Cee
The older blonde hostess/waitresss was so rude when we very first went there, we will NEVER GO BACK!
Atmosphere: 3
Food: 3
Service: 1
VictoriaB
We went on a Monday at 5:30pm for my Mothers birthday and brought our 3.5yr old and 9 month old. Given that it's a fine dining restaurant, I wasn't certain how it would go, but they were so accommodating. We had been several times prior for date night, and wanted to celebrate Nanas birthday there, and they didn't shun us at all. Excellent food and service as always. We are big fans.
Great food, nice quaint restaurant. It may have just been luck of the draw but our server may have been new and got some things wrong with orders. I would go back and eat there again.
We've been to La Rustica five or six times now. It's a great place to eat with friends. Food is superb. The service is excellent and so are the desserts! We especially like the chicken Parm and the shrimp scampi dish.
Kathy
I am so glad we were on the porch - that may be part of the noise level!! My daughter had a wonderful night and everyone thoroughly enjoyed their food (even though they ran out of my 1st choice) & the drinks were delicious too. Our waiter was excellent and had a super sense of humor as well. Thank you for helping to make my daughter's birthday so enjoyable?.
Jessica Mims
This is one of our very favorite restaurants. The food is always phenomenal and the staff is so friendly. Just finished a beautiful meal on the patio and will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Chip Reeves
From beginning to the end, our experience was Top Notch!
Atmosphere: 5
Food: 5
Service: 5
Nicole Chaluisan
I usually go here for happy hour. They offer great deals and a wonderful happy hour ambiance. But I haven't always loved the food offered at happy hour most were yummy but not all, so I was going to give them a four. However, after coming here for dinner full five stars. Their Gorgonzola pasta was amazing so was their burrata and wine. Service is always great. I do wish there were more bathrooms on a crowded night a pretty awkward line gets forming.
Wheelchair accessibility: Has an exterior lift for access for those of need.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rigationi Filetto Al Barbera, Bread Basket
Wow, just wow. I loved every moment of my dining experience at La Rustica. The ambiance of the restaurant was beautiful. The story being the owner and recipes was wonderful. The drinks were top notch and the dinner was so yummy. One would think after leaving an Italian restaurant that you would feel heavy and miserable nope the food just right. I can’t wait to go back and ty something else on the menu or one of their amazing specials.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scampi Allo Spiedo, Carrot Cake
First time eating at this place and it was well worth the visit. The food and menu selection was very good. The food was prepared with care, it was homemade and authentic. The wait staff was very attentive and moved things right along through the meal. Only complaint was overcrowded interior tables just about being on top of one another. I understand $ per sq. ft. bit this seemed a bit much. Overall I would return to try some other menu items.
Atmosphere: 4
Food: 5
Service: 5
Amazing service, great authentic Italian food, and the tiramisu is a 10!
Atmosphere: 5
Food: 5
Service: 5
Beautiful restaurant. We went for happy hour and then dinner. Loved the bartender and the drinks are delicious, especially the pineapple sangria. I didn’t care for the polenta fries, my husbands filet was under cooked and I specifically came to this restaurant for (my birthday) the chocolate cake everyone raves about only to find out they took it off the menu. The rest of the food was good.
Atmosphere: 5
Food: 3
Service: 3
Phenomenal restaurant. Wait staff friendly and helpful with recommendations. Food was incredible from apps to salad to main course. We felt this was by far the best Italian food we have ever had and that includes from the north end in Boston. Chicken and eggplant parmigiana dishes are highly recommended. Pasta perfectly cooked. This is now our go to for high quality Italian food.
I ordered a cioppino for dinner through your delivery service, expecting a delightful meal to be enjoyed by my wife. Unfortunately, the process was marred by several issues that left me disheartened and dissatisfied.The first concern arose when I discovered that the ordering process could only be completed through your website, redirecting me to a third-party delivery service, DoorDash, via your partner Toast. This complexity in the ordering process was already a red flag for me.Upon receiving the delivery, I was dismayed to find that the "broth" had spilled onto my driveway (see pics), rendering the meal inedible. Despite the receipt indicating that I should contact the restaurant for order issues (see pic), the delivery driver instructed me to reach out to DoorDash. This discrepancy only added to my frustration.Upon contacting your establishment, I encountered unprofessional and unhelpful responses. Despite my efforts to communicate the issue, I was met with rudeness and a refusal to rectify the situation. The lack of accountability and customer-centric approach was deeply disappointing. Eventually I was told I could get a new one if I was willing to stop by to pick it up (sic!)Furthermore, my subsequent visit to your restaurant to resolve the matter was met with further disappointment. The owner's reluctance to address the issue and insistence on additional payment for a replacement order was disheartening, particularly given the circumstances. He made it pretty clear that his "business ethic" prevents him for giving away food for free for third-party mistakes and I should contact Toast to express my frustration (again, not what is written on your receipt... see pic...) Just to clarify one more thing, there is no way to contact Toast anywhere on their site. Anyways, according to the successful businessman, my other option was to pay for a new order as he was not responsible for spillages on my driveway.In summary, the entire ordeal resulted in wasted time, effort, and financial investment, leaving a lasting negative impression. As a customer who values transparency, accountability, and quality service, I felt compelled to share my experience in the hopes of a better "next time". One hour wait, three minutes on the phone with a rude person, one hour drive, five minutes of useless conversation with another rude person, one ruined night. All this for $58.50, taxes and tip included. A real deal, in my humble opinion. Needless to say, I will never ever set foot in that fine establishment and most probably will learn how to make cioppino myself.Update (after owner's response): Following your response, I appreciate your acknowledgment. However, it appears there may still be a disconnect regarding the fundamental principles of hospitality and customer service, as outlined in your answer.My primary concern was not centered around monetary compensation but rather the simple desire to provide my wife with a delightful dining experience (in very simple words, I didn’t want a refund and still don’t want one). When I called, I had hoped for a proactive approach from your end, with a focus on rectifying the situation rather than citing limitations. A straightforward inquiry such as, "How can we address this issue to ensure your satisfaction?" would have sufficed.Regrettably, the best possible solution "ANOTHER CUP OF BROTH" was never presented to me. Even upon my visit to retrieve the order (as per your suggestion), there was no effort made to correct the oversight or accommodate the situation. I have heard the “contact Toast line” at least ten times…While I understand the complexities of running a business, I believe that prioritizing customer satisfaction over profit margins is essential for long-term success. However, as presented, it seems to be much easier for you to blame it on the “wrong customer attitude” or on a poor delivery driver working hard to make ends meet.
Atmosphere: 1
Food: 1
Service: 1
The older blonde hostess/waitresss was so rude when we very first went there, we will NEVER GO BACK!
Atmosphere: 3
Food: 3
Service: 1
We went on a Monday at 5:30pm for my Mothers birthday and brought our 3.5yr old and 9 month old. Given that it's a fine dining restaurant, I wasn't certain how it would go, but they were so accommodating. We had been several times prior for date night, and wanted to celebrate Nanas birthday there, and they didn't shun us at all. Excellent food and service as always. We are big fans.
Great food, nice quaint restaurant. It may have just been luck of the draw but our server may have been new and got some things wrong with orders. I would go back and eat there again.
Restaurantji Recommends
We've been to La Rustica five or six times now. It's a great place to eat with friends. Food is superb. The service is excellent and so are the desserts! We especially like the chicken Parm and the shrimp scampi dish.
I am so glad we were on the porch - that may be part of the noise level!! My daughter had a wonderful night and everyone thoroughly enjoyed their food (even though they ran out of my 1st choice) & the drinks were delicious too. Our waiter was excellent and had a super sense of humor as well. Thank you for helping to make my daughter's birthday so enjoyable?.
This is one of our very favorite restaurants. The food is always phenomenal and the staff is so friendly. Just finished a beautiful meal on the patio and will be back soon!
Atmosphere: 5
Food: 5
Service: 5
From beginning to the end, our experience was Top Notch!
Atmosphere: 5
Food: 5
Service: 5
I usually go here for happy hour. They offer great deals and a wonderful happy hour ambiance. But I haven't always loved the food offered at happy hour most were yummy but not all, so I was going to give them a four. However, after coming here for dinner full five stars. Their Gorgonzola pasta was amazing so was their burrata and wine. Service is always great. I do wish there were more bathrooms on a crowded night a pretty awkward line gets forming.
Atmosphere: 5
Food: 4
Service: 5