Great American Cookies & Marble Slab Creamery

It was very nice and clean, the ice cream is always very good. Kinsley was very helpful and nice and helped me pick out the best ice cream (Chocolate birthday cake with brownies!!!)

Come here often and usually it’s a great place with good service, but tonight was not that. The store closes at 11 on Friday nights, so we walked in around 10 to get ice cream. When we walked in we were welcomed with eye rolls and heads thrown back by the 4 teenagers working. I could understand if I came in 5 minutes till close, but an hour before is still acceptable. All 4 of them continued to “clean” or act busy so they could avoid our order. One out of the four took all of our orders and rang us up. I don’t know, but if it was such a big deal that we walked in at that time, you would think the staff would all pitch in to help get us out faster. And after the rude encounters from all 4 girls, they watched my screen heavily to see if we left a tip… overall very disappointed because there was no reason for the staff to act this way

Came tonight at 10pm me and my friends checked to see what time the store closed it said 11 as we walked in to get ice cream the young girl rolled her eyes and threw her head back, I proceeded to ask if they were about to close because if they were we would have left. The girl repeated they dolt close for Another hour, the girls were very rude and not friendly or welcoming we won’t be returning to this location..

I just want to send a huge Thank You out to Katie! She took my order over the phone and was so patient with me explaining what I was wanting. She truly delivered and made my first custom order experience perfect! The cookie of course taste amazing as it looks! Thanks again!

Excellent service! Exceeded our expectations! Oh and it was so delicious!

My Granddaughter and I ordered through Door Dash for a delivery tonight. 2 Banana splits and only got 1. Paid for 2. It was all melted and there was no caramel sauce, no hot fudge or marshmallow cream. All we got was banana and ice cream. It was also like Milk when it got here. When we contacted Marble Slab about it they refused to send out another one or give us a refund. I was very disappointed with this company. I asked to speak to an actual manager and was told there wasn't one. She said she was the shift leader. I promise you I will NEVER get anything else from them. I will also let all my friends know about this as well.just to let you know, I don't drive so I can't go get it. I feel this is very poor customer service. I get better results for ice cream at McDonald's. Or Ye Old Fashion. I will be using one of those places from now on.

Ice cream was great

I ordered 1 pecan Supreme cookie and it was like chewing sugar. It was not soft at all.

Love the Cottan candy ice cream! Also cute decorations for Valentines day!

this is how the blonde handed me my ice cream …

Worst customer service ever by Tina. I was rushed just the moment I walked in. I’m not a confrontational person but I had to ask her for a second. I got the buy 10 get 3 free deal, I’m sorry I don’t know exactly what 13 cookies I want. Never witness anything like this in my life. Definitely reporting this experience to corporate because I won’t be coming back to this location.

Atmosphere: 1

Service: 1

Delicious ice cream!

Atmosphere: 5

Food: 5

Service: 5

Fast friendly service

Atmosphere: 5

Food: 5

Service: 5

My wife and I visit this location every weekend and typically have a great experience. Today, however, I encountered an issue while picking up a milkshake with a cookie in it—a request that has never been a problem before. The young blonde employee assisting me forgot to include the cookie. When I brought this to her attention, she took the milkshake back but responded by throwing items around and displaying a rude and unprofessional attitude. This was very disappointing and unexpected. Because of this experience, we will not be coming back here and will be taking our business to Ye Old Fashioned across the street instead.

Atmosphere: 1

Food: 1

Service: 1

Delicious ice cream and great service!

Atmosphere: 3

Food: 5

Service: 5