Regularly have to wait 20-30 minutes in the drive through line even when its not busy. I come to this one since its closest to my house but I'd probably do better off driving the extra 15 minutes to the next one down the road
Atmosphere: 1
Food: 4
Service: 1
Genia Byrd
My husband and I go to the Sigma location every day, and today was by far the worst experience we've ever had. We always order through the app and pick up in store. This morning, when my husband went in, his drink was ready but mine was not. He asked the barista about my order, and instead of checking the system, she asked him what the order was. He explained that he didn’t have his phone with him and asked if she could look it up. She did not respond or make any effort to help.
A few minutes later, she placed several drinks on the counter and called out multiple names — but not his. So he continued waiting, assuming mine wasn’t done. Eventually, he went to check the counter himself and found my drink had been sitting there. When he asked about it, the barista insisted she had called his name, but she absolutely had not.
We come to this Starbucks every single day and have never had service this poor. Because of this barista’s lack of care and basic customer service, we will now be taking our business to Dutch Bros. We don’t ask for much — just that our order is handled correctly and that we’re treated politely, as we always are with staff.
I did speak with a manager who listened, but she did not seem particularly interested in resolving the issue. That’s fine — but considering we spend roughly $20 a day, 7 days a week, we’ll be going somewhere that values our business.
Service: 1
Abby
My coffee and food is usually good but this is the slowest Starbucks in history. If you’re in a hurry, do a mobile order 15 minutes in advance and pick it up inside, if not you’re gonna wait in the drive through line for 10-15 minutes. The workers here are usually really nice too, just SO SLOW.
Atmosphere: 3
Food: 5
Service: 3
Reggie Taylor
As a DoorDash delivery driver, I regret every time I have to go to the store for a pick up. There is no system in place to prioritize DoorDash pickups. If you stand in line with the customers order, they tell you to go to the other end and no one down there ever speaks to you. So I end up unassigning every order that comes to this location. That is also an inconvenience for your customers. You really need to develop some type of system where DoorDash customers are priority. Obviously, DoorDash is not a priority in this location
Atmosphere: 1
Food: 1
Service: 1
Brittany Luckett
Let me first start off by saying. I live about 20 minutes away from the Nexton location. But there is one about 5 minutes from my house. But I will drive the 20 minutes. Just because this is my favorite location. From all the amazing barista’s. I can’t name each and every one of them. But Ty and Brook are the ones I can’t forget. They are the sweetest. And you always see a smile on all of there faces. There always laughing. And even when it’s there rush time. There quick to say I’m sorry for the wait. But it might take a few more minutes. With a smile still on there face. I pray all the barista’s that work at this location never leave. Because they are the reasons I will forever drive the 20 minutes. So if any of them happen to see my review. Just by my drink order. They know exactly who I am. The second I walk thru the door. Or even when I pull up to there speaker. So this is my order.
Trenta pink drink light ice no berries Tall pink drink no ice no berries
Double chocolate chip frappe And yes it’s not on the menu anymore. Butt they know exactly how to make it for me.
And two tall cups of ice. Of course because the ice is sooooo good.
So if y’all are seeing this. Thank you, thank you for making customers feel so good. The second we walk through the door. And if it was my choice. I would give each of ya’ll an award. Because doing what ya’ll do I know not everyday is sun shine and rainbows. But ya’ll make my 20 minute drive worth it every time…
Atmosphere: 5
Food: 5
Service: 5
Duane Wynia
I had a pour-over decaffeinated dark roast. The barrista was very thorough in getting the right bean / roast. It was very good.
Atmosphere: 5
Food: 5
Service: 5
G Fig
The manager here runs everything smoothly and has a great team here ! I have a very specific drink and like it how I like it and the Barista Ty did literally a touchdown with my drink ! So kudos to this location - Starbucks needs more teams like this !! Keep up the fantastic work Brooke :) the whole vibe here was amazing ! Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Wesley Parker
Slow service at drivethru window when not busy at all. No one even approached window for at least 3 to 5min then still had to wait for order to be completed after ordering on app. Will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Kylie DeMuth
The Starbucks is normally pretty busy but that's the thing they're used to being busy. So when they have a moderate amount of through traffic you get your drinks super fast. I literally pulled up at 9:17 and had my drink in my hand by 9:21. They're amazing!
Atmosphere: 5
Food: 5
Service: 5
Viva Lewis
Friend! The chai latte is everything! Honey, Almond milk, cinnamon, caramel and two pumps of peppermint...,🙌🏾🙌🏾🙌🏾 That is All ..
all around service is crap , they won’t come to the front if you’ve placed and order online to help you they just stare at you like your the problem and don’t help don’t ask your name or anything . I will be making the trip to go to the Starbucks down the road this one is very maddening.
Atmosphere: 1
Food: 3
Service: 1
Braden Terrill
Baristas were nice but the order screen was off and they didn't repeat the order back, so I didnt know my drink was completely wrong until I left
Donna Sager
I stopped there today to get a grande cafa mocha non fat no whip. Some how I received a Gr Caffe Misto nonfat (whatever
Atmosphere: 2
Food: 2
Service: 1
Amanda Talty
Love my Nexton Starbucks. 💚 My daily routine. 😊
Atmosphere: 5
Food: 5
Service: 5
Mike Lemaire
My second visit both times the staff behind the bar with phenomenal and the Orders completely right.
Regularly have to wait 20-30 minutes in the drive through line even when its not busy. I come to this one since its closest to my house but I'd probably do better off driving the extra 15 minutes to the next one down the road
Atmosphere: 1
Food: 4
Service: 1
My husband and I go to the Sigma location every day, and today was by far the worst experience we've ever had. We always order through the app and pick up in store. This morning, when my husband went in, his drink was ready but mine was not. He asked the barista about my order, and instead of checking the system, she asked him what the order was. He explained that he didn’t have his phone with him and asked if she could look it up. She did not respond or make any effort to help.
A few minutes later, she placed several drinks on the counter and called out multiple names — but not his. So he continued waiting, assuming mine wasn’t done. Eventually, he went to check the counter himself and found my drink had been sitting there. When he asked about it, the barista insisted she had called his name, but she absolutely had not.
We come to this Starbucks every single day and have never had service this poor. Because of this barista’s lack of care and basic customer service, we will now be taking our business to Dutch Bros. We don’t ask for much — just that our order is handled correctly and that we’re treated politely, as we always are with staff.
I did speak with a manager who listened, but she did not seem particularly interested in resolving the issue. That’s fine — but considering we spend roughly $20 a day, 7 days a week, we’ll be going somewhere that values our business.
Service: 1
My coffee and food is usually good but this is the slowest Starbucks in history. If you’re in a hurry, do a mobile order 15 minutes in advance and pick it up inside, if not you’re gonna wait in the drive through line for 10-15 minutes. The workers here are usually really nice too, just SO SLOW.
Atmosphere: 3
Food: 5
Service: 3
As a DoorDash delivery driver, I regret every time I have to go to the store for a pick up. There is no system in place to prioritize DoorDash pickups. If you stand in line with the customers order, they tell you to go to the other end and no one down there ever speaks to you. So I end up unassigning every order that comes to this location. That is also an inconvenience for your customers. You really need to develop some type of system where DoorDash customers are priority. Obviously, DoorDash is not a priority in this location
Atmosphere: 1
Food: 1
Service: 1
Let me first start off by saying. I live about 20 minutes away from the Nexton location. But there is one about 5 minutes from my house. But I will drive the 20 minutes. Just because this is my favorite location. From all the amazing barista’s. I can’t name each and every one of them. But Ty and Brook are the ones I can’t forget. They are the sweetest. And you always see a smile on all of there faces. There always laughing. And even when it’s there rush time. There quick to say I’m sorry for the wait. But it might take a few more minutes. With a smile still on there face. I pray all the barista’s that work at this location never leave. Because they are the reasons I will forever drive the 20 minutes. So if any of them happen to see my review. Just by my drink order. They know exactly who I am. The second I walk thru the door. Or even when I pull up to there speaker. So this is my order.
Trenta pink drink light ice no berries
Tall pink drink no ice no berries
Double chocolate chip frappe
And yes it’s not on the menu anymore. Butt they know exactly how to make it for me.
And two tall cups of ice. Of course because the ice is sooooo good.
So if y’all are seeing this. Thank you, thank you for making customers feel so good. The second we walk through the door. And if it was my choice. I would give each of ya’ll an award. Because doing what ya’ll do I know not everyday is sun shine and rainbows. But ya’ll make my 20 minute drive worth it every time…
Atmosphere: 5
Food: 5
Service: 5
I had a pour-over decaffeinated dark roast. The barrista was very thorough in getting the right bean / roast. It was very good.
Atmosphere: 5
Food: 5
Service: 5
The manager here runs everything smoothly and has a great team here ! I have a very specific drink and like it how I like it and the Barista Ty did literally a touchdown with my drink ! So kudos to this location - Starbucks needs more teams like this !! Keep up the fantastic work Brooke :) the whole vibe here was amazing ! Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Slow service at drivethru window when not busy at all. No one even approached window for at least 3 to 5min then still had to wait for order to be completed after ordering on app. Will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
The Starbucks is normally pretty busy but that's the thing they're used to being busy. So when they have a moderate amount of through traffic you get your drinks super fast. I literally pulled up at 9:17 and had my drink in my hand by 9:21. They're amazing!
Atmosphere: 5
Food: 5
Service: 5
Friend! The chai latte is everything! Honey, Almond milk, cinnamon, caramel and two pumps of peppermint...,🙌🏾🙌🏾🙌🏾
That is All ..
Restaurantji Recommends
all around service is crap , they won’t come to the front if you’ve placed and order online to help you they just stare at you like your the problem and don’t help don’t ask your name or anything . I will be making the trip to go to the Starbucks down the road this one is very maddening.
Atmosphere: 1
Food: 3
Service: 1
Baristas were nice but the order screen was off and they didn't repeat the order back, so I didnt know my drink was completely wrong until I left
I stopped there today to get a grande cafa mocha non fat no whip. Some how I received a Gr Caffe Misto nonfat (whatever
Atmosphere: 2
Food: 2
Service: 1
Love my Nexton Starbucks. 💚 My daily routine. 😊
Atmosphere: 5
Food: 5
Service: 5
My second visit both times the staff behind the bar with phenomenal and the Orders completely right.
Atmosphere: 5
Food: 5
Service: 5
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