Zaxbys Chicken Fingers & Buffalo Wings

I arrived at your restaurant a few minutes after the listed opening time, only to be told you would not open for another 45 minutes. I asked if my online order could be canceled and was told it would be, but the order was never canceled and I was still charged.

I then called the customer service number and was told a manager would call me back. I never received a call, nor have I received my refund.

Atmosphere: 1

Food: 1

Service: 1

i enjoy zaxbys a lot so i was very disappointed by my experience at this location yesterday. i placed a mobile order yesterday at 8PM. my girlfriend picked it up brought it back to my house and we realized they did not put a whole 5 Chicken Finger Entree in the bag. i called and was told they would get the manager for me. instead they never came back to the phone, and left it off the hook making it unable for me to call back. this location is 30 minutes from my home so i was just hoping for credit for the tenders so i didn’t have to go all the way back. so we get to the restaurant about an hour and a half after placing the order. the manager on site immediately started making my missed order. i also wanted to get some white cheddar cheese bites and they did not offer to give them to me free of charge. i am not the type to complain so i said that’s fine, if i wanted them free i should’ve asked. however it then took them 15 minutes to make that simple item, as we were standing looking directly at the staff they clearly did not want to help us and were actually delaying our order for whatever reason. they made approximately 3 full orders for the drive through before getting to our small side order. at this point it’s approximately 2 hours after i had received my order and it is still not corrected. then Keke came in and got behind the counter. she was the only staff member to make eye contact and talk to us. she asked what we were waiting on and then lo and behold 3 minutes later out comes our food. she was the only helpful staff member there and i am incredibly appreciative of her. at the end of the day it’s just chicken tenders and they did fix but as a avid zaxbys fan i am just extremely disappointed from this experience. i unfortunately dont think i will ever come back to this location, and i will tell my family and friends this is the worst experience with fast food i have ever had. IN SHORT:DOUBLE CHECK YOUR FOOD AT THE RESTAURANT THEY WILL FORGET AN ENTIRE ENTREE.

Atmosphere: 1

Food: 3

Service: 1

Went to order my food person in window told me “ i should’ve knew what i wanted before i came “ got to window she wanted to fight & MANAGER DID NOTHING ! YOUNG KIDS NO RESPECT!!

Atmosphere: 1

Service: 1

We have eat here a lot love the food was always fresh and hot

Atmosphere: 5

Food: 5

Service: 5

Food was raw. Ordered the grilled chicken. Had yo wait another 20 minutes for a correction. This location was always great. Many other customers received raw or cold food the same time.

Atmosphere: 4

Food: 1

Service: 1

The slowest Zaxbys in the area!

Atmosphere: 1

Food: 4

Service: 1

I placed a curbside order which said it would be ready at 4pm. I pull into the curbside area and respond to the email to tell them what spot I’m in. Twenty five minutes later still no food. I then call the store to find out what’s happening with my order. I am then put on hold and told that they are preparing the order now. After another 15 minutes my order finally comes out and the young lady apologized and said there was a lack of communication between shift changes and my order was lost in the shuffle. At this point I’m just glad I have my food. When I drive away I grab fries out of the bag to eat on the way home and not only were the fries cold but the entire order of wings, fried white cheddar, and two meal deals all cold! Almost sixty bucks down the drain.

Recommended dishes: Zaxbys Signature Club Sandwich, French Fries, Kickin Chicken Sandwich, Boneless Wings, Crinkle Fries, Traditional Wings

They are understaffed and unapologetic about it. The wait is outrageous in the drive-through and not much better inside.

Atmosphere: 1

Food: 3

Service: 1

the food has been pretty good every other time I go in here

Wheelchair accessibility: all eating places should have this not just certain ones

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Pickles

I ordered on the zaxbys app ahead of time to save me some time on my lunch break. I walked in an no on asked for my name or helped me for 5 minutes. Mind you there was no one in line and only about one person waiting for food. Finally when they ask me what I need, they haven’t even started cooking my food yet and I ordered 20 minutes ago. The staff clearly doesn’t coordinate well together as they didn’t even respond to each other or help to solve the situation. One of the managers was preparing an order and grabbed cookies after wiping his nose and didn’t wash his hands or wear gloves and got the cookies with his bare hands. Which is disgusting. Not only that I then waiting another 10 minutes until my food was ready. They tried apologizing and offering me cookies, but I obviously declined due to the unsanitary nature of the manager.

Atmosphere: 1

Food: 1

Service: 1

Does not have curbside. I’ve ordered curbside a few times and they never bring out food. Don’t let you food sit inside getting soggy expecting they will bring it out.

Atmosphere: 4

Food: 3

Service: 2

Food was good and hot. Lines were long. It appeared that they were trying to fill Uber orders before they took care of the customer standing there.

Atmosphere: 4

Food: 5

Service: 4

How come you never get SALAD DRESSING WITH THE WILTED SALAD THAT YOU PAY $14 FOR??????

Atmosphere: 1

Food: 2

Service: 3

Girl at the front just gave me a Jack off motion for them forgetting food. Crappy place, workers are portly trained or just pos’.

Atmosphere: 1

Service: 1

Went tonight through the drive thru, ordered two meals. Got home and realized they gave the incorrect meal for one of the two. Called in to see what they could do, I believe the person I spoke to was Michelle. Didn’t offer an apology or anything for the wrong order. Told me I had to drive my wrong item back with the receipt. My husband is military and works overnights and we only have one vehicle, he had to go to work. I couldn’t come in but either way, I’m not entirely sure how the stores mess up is now my inconvenience and I have to waste time and gas to drive back there immediately or there’s nothing they can do for not giving me what I paid for. They didn’t include any Zaxs sauce for either meal as well.

This isn’t the first time my order has been wrong but it was the first time I finally called and wanted them to do something about it. I won’t be coming back as this happens too often and their complete lack of customer service.

If you do decide to dine there anyways I highly suggest checking your order before you leave as they’re extremely inconsistent with accuracy.

Atmosphere: 1

Food: 1

Service: 1