They gave me everything in my order but one item but from the time I paid for my order till the time I received that last item was 12 minutes and all I got was a 'sorry for the wait'. And that item? Was a chicken bacon Swiss. I would have spent less time waiting for a double quarter pounder with cheese, which is known to be a specialty item that takes longer. A chicken bacon Swiss, I thought that was a normal item. I didn't realize they had to slaughter the darn chicken and pig. Keep in mind when I arrived the drive-thru was empty. I placed my order but when I moved forward I was behind a truck that I had to wait behind for about another 5 minutes and this was not a busy time. District manager should definitely be involved in this store and take a look at the videotapes from that day.
Atmosphere: 1
Food: 3
Service: 1
Trumaine Collins
Excellent customer service, indo not go out looking to be waited on hand and foot but the service here was extraordinary!!!!
Atmosphere: 4
Food: 4
Service: 5
teresa benton
Waited like 10minutes in the drive thru.
Cat Lawdog
What happened to this venue? We have been coming here for a couple of years and it was fantastic. Now slow service a no care attitude and the eating area has not been cleaned the last couple times coming here. Bathroom was not cleaned. Smell of urine and clearly had not been mopped in a while.
Kevin Koelbel
There were ants in my sandwich after I got it home. It was stuck in the cheese when I peeled back the paper. When I contacted the store, they stated it had been too long of a time frame that it was gone from the store and it could have happened at my home.
Received the wrong order . Had to return, I had to suggest to be compensated for inconvenience . But overall, good food. Although my meal was too go the atmosphere was
Atmosphere: 4
Food: 4
Service: 2
Loretta Wells
The drive thru person wasn't very friendly she should have stayed home if she didn't want to work.
They gave me the ends of tomato with stems on it with my gyro! Sumter needs real ppl who care about their business not kids running the place!!Don't need 1 star...
Atmosphere: 1
Food: 1
Service: 3
Paul
Pleasent People that work there.
Y H
I mo ed to this area almost 3 yrs ago- My pup Charley-Rachel was 6weeks old and I took her on rides including Arbys- They saw my pup in training and offered a pup cup- Just a lil of icecream/shake- Every since, I make sure to buy my pup some shake or fries ?- She smells when we're Arbys and she gets really happy to know she is about to be rewarded- Charley-rachel is about 2 and 1/2 years now and is an "Arbys pup" - This is her Arby's and the staff have been food to us-Meals may not always be right but we look forward to going-Thank you Arbys for being a joyous entity in our lives.
1 Star for not allowing 2
Atmosphere: 1
Food: 3
Service: 1
They gave me everything in my order but one item but from the time I paid for my order till the time I received that last item was 12 minutes and all I got was a 'sorry for the wait'. And that item? Was a chicken bacon Swiss. I would have spent less time waiting for a double quarter pounder with cheese, which is known to be a specialty item that takes longer. A chicken bacon Swiss, I thought that was a normal item. I didn't realize they had to slaughter the darn chicken and pig.
Keep in mind when I arrived the drive-thru was empty. I placed my order but when I moved forward I was behind a truck that I had to wait behind for about another 5 minutes and this was not a busy time. District manager should definitely be involved in this store and take a look at the videotapes from that day.
Atmosphere: 1
Food: 3
Service: 1
Excellent customer service, indo not go out looking to be waited on hand and foot but the service here was extraordinary!!!!
Atmosphere: 4
Food: 4
Service: 5
Waited like 10minutes in the drive thru.
What happened to this venue? We have been coming here for a couple of years and it was fantastic. Now slow service a no care attitude and the eating area has not been cleaned the last couple times coming here. Bathroom was not cleaned. Smell of urine and clearly had not been mopped in a while.
There were ants in my sandwich after I got it home. It was stuck in the cheese when I peeled back the paper. When I contacted the store, they stated it had been too long of a time frame that it was gone from the store and it could have happened at my home.
Atmosphere: 3
Food: 1
Service: 3
F00d always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cherry Turnover, Loaded Curly Fries, Side Salad, Roast Beef, Beef, Fries, Classic Roast Beef, Classic French Dip & Swiss, Curly Fries, Arby's Signature Sandwiches
Received the wrong order . Had to return, I had to suggest to be compensated for inconvenience . But overall, good food. Although my meal was too go the atmosphere was
Atmosphere: 4
Food: 4
Service: 2
The drive thru person wasn't very friendly she should have stayed home if she didn't want to work.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Onion Rings, Roast Beef
Sandwiches were good but the fries were very
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Always a delight to enjoy good roast beef with some appetizers good friendly helpful workers on duty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef, Arby's Signature Sandwiches
They gave me the ends of tomato with stems on it with my gyro! Sumter needs real ppl who care about their business not kids running the place!!Don't need 1 star...
Atmosphere: 1
Food: 1
Service: 3
Pleasent People that work there.
I mo ed to this area almost 3 yrs ago- My pup Charley-Rachel was 6weeks old and I took her on rides including Arbys- They saw my pup in training and offered a pup cup- Just a lil of icecream/shake- Every since, I make sure to buy my pup some shake or fries ?- She smells when we're Arbys and she gets really happy to know she is about to be rewarded- Charley-rachel is about 2 and 1/2 years now and is an "Arbys pup" - This is her Arby's and the staff have been food to us-Meals may not always be right but we look forward to going-Thank you Arbys for being a joyous entity in our lives.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Greek Gyro, Mozzerella Sticks, Curly Fries, Fries, Buffalo Chicken
How can I have a promotion on the window for good burger 2 and don’t had
Atmosphere: 5
Food: 4
Service: 1
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