This kfc is terrible they take forever on your orders the food be cold when you get it it taste spoiled it like it been sitting for long periods of time and the food be stail and they have bad customer service all around bad place to eat idk how they still in business
Atmosphere: 1
Food: 1
Service: 1
Tez D
I went there last night order crispy three piece .. they said they didn't have any so they ask me would I like to have original instead so I said yeah got da order went home and got sick like hour later th should of known something been wrong when they put extra chicken in my box .. the wing tasted like it wasn't kept warm and tasted old
Kathleen Mark
Had to wait 20 minutes for food at drive up window and order was wrong
Food: 3
Service: 2
Sarah McMillen
We went for lunch on Saturday. The service was so slow like 3 people running the whole place. We had to wait in line because the deal we wanted wouldn't come up on the spot. They acted like being slow and acting rude was a good thing. I think there was a manager there but she was just as slow. Won't return again. Oh and they are rude as well
Atmosphere: 1
Food: 1
Service: 1
Valentino Valentine
About the worst service I’ve ever experienced. Firstly, I ordered on the kiosk and paid with card. The total of my food as well as a coupon book I bought for a dollar added up to $15.98 on the kiosk screen, so I paid with my card and placed the order, and when I did it said the total paid was $18.25, absolutely no taxes or added fees were shown, it just jumped up more than $3 after I paid for it. I look at my receipt trying to figure out what had happened, and suddenly it’s telling me my subtotal is $16.68? Which is weird cause all of my items added up including the coupon book was $15.98, as it was on the kiosk. My tax was $1.57, which added onto the $16.68 comes down to $18.25. I paid 70 cents more than what I was told, which is fraudulent. Not only that, but after getting my order, I asked for the coupon book I paid a whole dollar for, and they told me they didn’t have one. Since I didn’t receive what I paid for, I asked for my dollar back, but they said they couldn’t give me it back. And after they took their sweet time in simply giving me the 70 cents I paid extra, I just got another leg instead. So from absolute no disclosure on the kiosk or my digital receipt, and the coupon book I never received, y’all owe me $1.70. The service in general is just terrible. I asked the cashier for my drink about three times and she just rudely dismissed me, telling me my food would be ready, even though my food isn’t what I asked for, I just gave up because I didn’t feel like arguing, and I had to ask for my drink after receiving my order, they didn’t even know I had one. I work at fast food myself, and I know and understand that processes are more complex than the average customer can see, and there are also many things to deal with during shifts, but come on, this service is absolutely terrible, I couldn’t even get a simple $1.70 refund for an item I paid for and never got, and some sort of hidden upcharge. I left because I wasn’t gonna waste anymore of my time. All and all, this is the WORST service I have ever experienced, I would not recommend this location AT ALL, the marketing and costs are borderline DECEPTIVE, and the management is AWFUL. I usually would never say this, but y’all should have some shame for this. Unacceptable. Just unacceptable. 🙅🏾♀️
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dr Pepper
2020 Ehud
Enjoyed my visit for the relaunch of the Potato Wedges was served by Joyful Ms Joyce with professional Customer service visit was plesant Restaurant Clean and Orderly had to wait a few moments but was kept updated on my order gave me a chance to see something special Staff were all working together as a Team with Speed Smiles and Laughter Mom enjoyed her Surprised Meal as well
Atmosphere: 5
Food: 5
Service: 5
Laura Guthrie
Love their chicken
Food: 5
Service: 5
Joan Mcgee
I went to one on Liberty in Sumter sc at 10:00.i went drive through. Ordered 16 piece meal for $49.82 for my church group. Got to church to serve they put one big breast on top that was cooked that morning and the remainder chicken you could tell was cooked the night before. It was dark dry up and hard. I so humiliated in front of my church after I paid almost $50.00. I will never go there again. I didn't have time to change anything so we threw it all away and just use the sides. KFC is really getting slack about the people they let past out their food.
Atmosphere: 1
Food: 1
Service: 1
L. R.
The store is open until 10. I tried to walk in at 8:24 to order and they insisted I use the drive thru. Wouldn’t let me in. The drive thru was around building. Just ridiculous. Perhaps put dining room hours online?
I just came from KFC. The line and the wait time was very long! I didn’t mind that so much but the meal was awful! The chicken was dry and tasted like leftovers that were refried! I was very disappointed!!
Amy
awful drive through had placed an order the gal repeated the entire order 1 2 piece meal original with mashed potatoes 1 3 piece meal crispy with mashed potatoes 1 3 piece meal original with both mashed potatoes and Cole slaw
drinks 2 Dr. Pepper 1 blue mountain due Total was $32.56
Get to the window she repeats a whole entire different order I repeat our order and she gets made and instead of 3 piece crispy the box had only 2 pieces instead of the Cole slaw the box had mashed potatoes and extra biscuit
You don't deserve any stars the gal quickly handed me the change and it almost was like she was trying to throw the drinks and bag of food We were not in any way rude she clearly repeated the correct order back at the drive through but at the window it was wrong
Atmosphere: 1
Food: 1
Service: 1
David Moon
Fresh hot food and good friendly service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Anita McCrea
I ordered a number 8 with coleslaw and Mac n cheese with honey mustard.i had to repeat my order at least 3 times. I got a number 8 with mashed potatoes and gravy with no sauce whatsoever. Husband gave me his mac n cheese but I had to put in a bunch of seasoning. Next time I'll just cook myself.
This kfc is terrible they take forever on your orders the food be cold when you get it it taste spoiled it like it been sitting for long periods of time and the food be stail and they have bad customer service all around bad place to eat idk how they still in business
Atmosphere: 1
Food: 1
Service: 1
I went there last night order crispy three piece .. they said they didn't have any so they ask me would I like to have original instead so I said yeah got da order went home and got sick like hour later th should of known something been wrong when they put extra chicken in my box .. the wing tasted like it wasn't kept warm and tasted old
Had to wait 20 minutes for food at drive up window and order was wrong
Food: 3
Service: 2
We went for lunch on Saturday. The service was so slow like 3 people running the whole place. We had to wait in line because the deal we wanted wouldn't come up on the spot. They acted like being slow and acting rude was a good thing. I think there was a manager there but she was just as slow. Won't return again. Oh and they are rude as well
Atmosphere: 1
Food: 1
Service: 1
About the worst service I’ve ever experienced. Firstly, I ordered on the kiosk and paid with card. The total of my food as well as a coupon book I bought for a dollar added up to $15.98 on the kiosk screen, so I paid with my card and placed the order, and when I did it said the total paid was $18.25, absolutely no taxes or added fees were shown, it just jumped up more than $3 after I paid for it. I look at my receipt trying to figure out what had happened, and suddenly it’s telling me my subtotal is $16.68? Which is weird cause all of my items added up including the coupon book was $15.98, as it was on the kiosk. My tax was $1.57, which added onto the $16.68 comes down to $18.25. I paid 70 cents more than what I was told, which is fraudulent.
Not only that, but after getting my order, I asked for the coupon book I paid a whole dollar for, and they told me they didn’t have one. Since I didn’t receive what I paid for, I asked for my dollar back, but they said they couldn’t give me it back. And after they took their sweet time in simply giving me the 70 cents I paid extra, I just got another leg instead. So from absolute no disclosure on the kiosk or my digital receipt, and the coupon book I never received, y’all owe me $1.70.
The service in general is just terrible. I asked the cashier for my drink about three times and she just rudely dismissed me, telling me my food would be ready, even though my food isn’t what I asked for, I just gave up because I didn’t feel like arguing, and I had to ask for my drink after receiving my order, they didn’t even know I had one.
I work at fast food myself, and I know and understand that processes are more complex than the average customer can see, and there are also many things to deal with during shifts, but come on, this service is absolutely terrible, I couldn’t even get a simple $1.70 refund for an item I paid for and never got, and some sort of hidden upcharge. I left because I wasn’t gonna waste anymore of my time.
All and all, this is the WORST service I have ever experienced, I would not recommend this location AT ALL, the marketing and costs are borderline DECEPTIVE, and the management is AWFUL. I usually would never say this, but y’all should have some shame for this. Unacceptable. Just unacceptable. 🙅🏾♀️
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dr Pepper
Enjoyed my visit for the relaunch of the Potato Wedges was served by Joyful Ms Joyce with professional Customer service visit was plesant Restaurant Clean and Orderly had to wait a few moments but was kept updated on my order gave me a chance to see something special Staff were all working together as a Team with Speed Smiles and Laughter Mom enjoyed her Surprised Meal as well
Atmosphere: 5
Food: 5
Service: 5
Love their chicken
Food: 5
Service: 5
I went to one on Liberty in Sumter sc at 10:00.i went drive through. Ordered 16 piece meal for $49.82 for my church group. Got to church to serve they put one big breast on top that was cooked that morning and the remainder chicken you could tell was cooked the night before. It was dark dry up and hard. I so humiliated in front of my church after I paid almost $50.00. I will never go there again. I didn't have time to change anything so we threw it all away and just use the sides. KFC is really getting slack about the people they let past out their food.
Atmosphere: 1
Food: 1
Service: 1
The store is open until 10. I tried to walk in at 8:24 to order and they insisted I use the drive thru. Wouldn’t let me in. The drive thru was around building. Just ridiculous. Perhaps put dining room hours online?
Food: 3
Service: 1
Friendly staff and fast service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It’s KFC but this one is straight
Atmosphere: 4
Food: 4
Service: 4
I just came from KFC. The line and the wait time was very long! I didn’t mind that so much but the meal was awful! The chicken was dry and tasted like leftovers that were refried! I was very disappointed!!
awful drive through had placed an order the gal repeated the entire order
1 2 piece meal original with mashed potatoes
1 3 piece meal crispy with mashed potatoes
1 3 piece meal original with both mashed potatoes and Cole slaw
drinks 2 Dr. Pepper
1 blue mountain due
Total was $32.56
Get to the window she repeats a whole entire different order I repeat our order and she gets made and instead of 3 piece crispy the box had only 2 pieces instead of the Cole slaw the box had mashed potatoes and extra biscuit
You don't deserve any stars the gal quickly handed me the change and it almost was like she was trying to throw the drinks and bag of food
We were not in any way rude she clearly repeated the correct order back at the drive through but at the window it was wrong
Atmosphere: 1
Food: 1
Service: 1
Fresh hot food and good friendly service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
I ordered a number 8 with coleslaw and Mac n cheese with honey mustard.i had to repeat my order at least 3 times. I got a number 8 with mashed potatoes and gravy with no sauce whatsoever. Husband gave me his mac n cheese but I had to put in a bunch of seasoning. Next time I'll just cook myself.
Atmosphere: 1
Food: 1
Service: 1
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