They are always late and have inconsistent quality of pies. After at least 3 late orders, late for 15-20 minutes from the scheduled time, I will never be in this place again. I mean, I order 40-50 minutes ahead of the time and still come and wait for another 20 minutes. The last drop was when it was dinner time, I could understand this delay, but the rest were in a time like 3pm, 4pm… Had “a pleasure” to speak with the “general manager” of this location, she even recommended me to cancel my order :D - rude tone, zero customer orientation and only weak excuses. With the such management it is clear for me why they have inconsistent quality, badly organized processes and it is just a matter of time when they lose more clients.
Atmosphere: 1
Food: 3
Service: 1
Heather Robinson
Bad food and even worse service. No hairnets, no gloves, not very sanitary. We will not dine here again.
Atmosphere: 1
Food: 1
Service: 1
August Rutledge
This food was great but pretty pricey as is everywhere right now. We ordered 1 LG pizza and 10 wings and it was $42 which is outrageous to me but it was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Glynda Robinson
So I ordered online as usual, now I’m looking at the time like where’s my pizza order so I call there spoke with a young lady she put me on hold, then some guy gets on the phone like how can I help I’m like where’s my pizza he’s like the driver had called me and now it’s my fault that your driver DOESN’T know how to use GPS??? so I’m like what’s your name he’s like I don’t have to give you my name I’m like I’m not asking for your whole name but your name,,, I’m very disappointed with the people that work at this establishment, where’s the lady at that usually delivers my pizza ???? Marcos you have to do better ugh!!! Disappointed pizza lover
Service: 1
Melissa Jackson
Guy who answers phone should ask if u would like to know the specials.
Atmosphere: 5
Food: 5
Service: 3
Jason
pizza is decent. consistent sub-par service on delivery. have ordered many times; ~75% of the time they've missed something on my order.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Wings, Pepperoni Pizza
Jasmine B
SUPER friendly and great pizza! My job often orders pizza from here for work parties and it’s always so good. Today I dined-in to use a pizzoli coupon, and the lady was soooo kind, she alone made me want to come back lol. Customer service, professional, fast. ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Yusuf Alsaidi
It’s been 2 times this week I place the order go up ther and it “never was put it because the worker is new “but the so called manger is ther and touching the food with your hands after answer a phone call and touching the computer then the food is not acceptable 12:50 call in for j all the time but when she ther she can’t do her job right idk if she slow or just a mental problem
Atmosphere: 1
Food: 3
Service: 1
viewjamaica
When we initially moved to Sumter, my wife wasn't impressed with Marco's Pizza. However, after giving it another chance seven years later, her opinion changed. It's fascinating how our tastes can evolve over time. Perhaps the first experience didn't align with her expectations, or maybe the pizza itself improved. Whatever the reason, revisiting Marco's Pizza proved to be a pleasant surprise. It's a reminder that sometimes, it's worth giving things a second chance. Our palates can change, and what once didn't appeal to us might become a new favorite. This experience highlights the importance of openness to trying new things and the value of giving second chances. Now, Marco's Pizza holds a special place in our hearts, symbolizing growth and the beauty of rediscovery. It's not just about the food; it's about the journey of exploration and the joy of finding hidden gems in unexpected places. This newfound appreciation for Marco's Pizza adds a delightful chapter to our story in Sumter, reminding us to keep an open mind and embrace new experiences.
Atmosphere: 4
Food: 4
Service: 4
David Geaney
I think this is the best pizza in town. Even the crust tastes great! Highly recommend!
We used to love Marcos but lately we have not been happy with what we are receiving, especially the cheesy bread. Asked for double cheese, and the cheese is literally smacked dab in the middle 1 inch of bread with nothing all the way around the edge. This was the 3rd time seeing if would turn out better, it's only gotten worst.
Atmosphere: 3
Food: 3
Service: 4
Donna M.
I visited here today for lunch. We ordered our lunch and were told it would be 10 to 15 minutes. After 30 minutes (we were on our lunch break from work) we went up to check on our order. There is no one at the front waiting on customers. I finally yelled back if order was not ready could we get our money back that our lunch break was almost over and we had to go. The lady working in the back was very rude. She yelled back to us very unprofessional wish I got a lunch break. Then very rudely said our order was ready and threw them down and the counter. When we ask about our drinks she very rudely again said they over there in the cooler. We open our lunch to see that our order was all wrong. I understand everyone has a bad day ever now and then but if you work in customer service you certainly don't take it out on the customers. I know in my line of work if my boss heard me talk to someone the way she did I would have been let go on the spot.
Caleb M.
I love their anchovies! I stopped by for lunch and ordered a supreme medium pizza. I was driving back to work and wanted to eat a slice. The pizza looked normal but when I picked it up all of the toppings fell on my clothes and on my seat. The entire pizza was this way. I had to go home to change and hold the toppings in place while I ate with a fork and knife. Not the best experience as I have enjoyed their single topping pizzas numerous times. I would recommend checking the supreme to make sure everything is in place.
Kyle
Terrible pizza, Terrible customer service both local and through Marcos corporate.Ordered several times and didn't receive extra garlic butter even though we paid for it.They have been going downhill for the last 6 monthsThankfully pizza hut is in town
They are always late and have inconsistent quality of pies. After at least 3 late orders, late for 15-20 minutes from the scheduled time, I will never be in this place again. I mean, I order 40-50 minutes ahead of the time and still come and wait for another 20 minutes. The last drop was when it was dinner time, I could understand this delay, but the rest were in a time like 3pm, 4pm… Had “a pleasure” to speak with the “general manager” of this location, she even recommended me to cancel my order :D - rude tone, zero customer orientation and only weak excuses. With the such management it is clear for me why they have inconsistent quality, badly organized processes and it is just a matter of time when they lose more clients.
Atmosphere: 1
Food: 3
Service: 1
Bad food and even worse service. No hairnets, no gloves, not very sanitary. We will not dine here again.
Atmosphere: 1
Food: 1
Service: 1
This food was great but pretty pricey as is everywhere right now. We ordered 1 LG pizza and 10 wings and it was $42 which is outrageous to me but it was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
So I ordered online as usual, now I’m looking at the time like where’s my pizza order so I call there spoke with a young lady she put me on hold, then some guy gets on the phone like how can I help I’m like where’s my pizza he’s like the driver had called me and now it’s my fault that your driver DOESN’T know how to use GPS??? so I’m like what’s your name he’s like I don’t have to give you my name I’m like I’m not asking for your whole name but your name,,, I’m very disappointed with the people that work at this establishment, where’s the lady at that usually delivers my pizza ???? Marcos you have to do better ugh!!! Disappointed pizza lover
Service: 1
Guy who answers phone should ask if u would like to know the specials.
Atmosphere: 5
Food: 5
Service: 3
pizza is decent. consistent sub-par service on delivery. have ordered many times; ~75% of the time they've missed something on my order.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Wings, Pepperoni Pizza
SUPER friendly and great pizza! My job often orders pizza from here for work parties and it’s always so good. Today I dined-in to use a pizzoli coupon, and the lady was soooo kind, she alone made me want to come back lol. Customer service, professional, fast. ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
It’s been 2 times this week I place the order go up ther and it “never was put it because the worker is new “but the so called manger is ther and touching the food with your hands after answer a phone call and touching the computer then the food is not acceptable 12:50 call in for j all the time but when she ther she can’t do her job right idk if she slow or just a mental problem
Atmosphere: 1
Food: 3
Service: 1
When we initially moved to Sumter, my wife wasn't impressed with Marco's Pizza. However, after giving it another chance seven years later, her opinion changed. It's fascinating how our tastes can evolve over time. Perhaps the first experience didn't align with her expectations, or maybe the pizza itself improved. Whatever the reason, revisiting Marco's Pizza proved to be a pleasant surprise. It's a reminder that sometimes, it's worth giving things a second chance. Our palates can change, and what once didn't appeal to us might become a new favorite. This experience highlights the importance of openness to trying new things and the value of giving second chances. Now, Marco's Pizza holds a special place in our hearts, symbolizing growth and the beauty of rediscovery. It's not just about the food; it's about the journey of exploration and the joy of finding hidden gems in unexpected places. This newfound appreciation for Marco's Pizza adds a delightful chapter to our story in Sumter, reminding us to keep an open mind and embrace new experiences.
Atmosphere: 4
Food: 4
Service: 4
I think this is the best pizza in town. Even the crust tastes great! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Pizza, Pepperoni Magnifico, Cheezybread, Philly Cheese Steak Pizza, Pepperoni Pizza
Restaurantji Recommends
fast and best pizza ?
We used to love Marcos but lately we have not been happy with what we are receiving, especially the cheesy bread. Asked for double cheese, and the cheese is literally smacked dab in the middle 1 inch of bread with nothing all the way around the edge. This was the 3rd time seeing if would turn out better, it's only gotten worst.
Atmosphere: 3
Food: 3
Service: 4
I visited here today for lunch. We ordered our lunch and were told it would be 10 to 15 minutes. After 30 minutes (we were on our lunch break from work) we went up to check on our order. There is no one at the front waiting on customers. I finally yelled back if order was not ready could we get our money back that our lunch break was almost over and we had to go. The lady working in the back was very rude. She yelled back to us very unprofessional wish I got a lunch break. Then very rudely said our order was ready and threw them down and the counter. When we ask about our drinks she very rudely again said they over there in the cooler. We open our lunch to see that our order was all wrong. I understand everyone has a bad day ever now and then but if you work in customer service you certainly don't take it out on the customers. I know in my line of work if my boss heard me talk to someone the way she did I would have been let go on the spot.
I love their anchovies! I stopped by for lunch and ordered a supreme medium pizza. I was driving back to work and wanted to eat a slice. The pizza looked normal but when I picked it up all of the toppings fell on my clothes and on my seat. The entire pizza was this way. I had to go home to change and hold the toppings in place while I ate with a fork and knife. Not the best experience as I have enjoyed their single topping pizzas numerous times. I would recommend checking the supreme to make sure everything is in place.
Terrible pizza, Terrible customer service both local and through Marcos corporate.Ordered several times and didn't receive extra garlic butter even though we paid for it.They have been going downhill for the last 6 monthsThankfully pizza hut is in town
Atmosphere: 2
Food: 1
Service: 1