MI RANCHO MEXICAN RESTAURANT

My boyfriend and I had our first date here. Service was fantastic, food was great

Atmosphere: 5

Food: 5

Service: 5

Excellent small town stop for lunch. Very clean. Great food and service.

Atmosphere: 3

Food: 5

Service: 5

Very nice, clean, friendly place. Dina waitress 5 stars 🌟. Thank you 😊

Atmosphere: 5

Food: 5

Service: 5

Food perfect. Service, very friendly. Tables were extremely clean. Time and response for response and service was fairly fast for a sit down restaurant. Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Everything was good, food and service wise , but some weird guy touched my hair, literally reached over the booth and touched my hair then scuttled out the door, could have done without that weirdness

Atmosphere: 2

Food: 5

Service: 3

I gave five stars for service and atmosphere. Went here a couple months ago. Actually got sick. The chicken nachos were a solid chicken breast someone gave up on shredding. With some cheese and soggy chips. I wish I had asked to put the chips separate since it was a call in order. The macho burrito was so good when I had it ten years ago, this time the texture made me sick, tried to bite off the rubbery bacon that was still whole pieces ended up almost choking on a piece. I never had a churro and ordered one it that is the texture I don’t want another, had to chew it with my back teeth, it was hard. I left so I really can’t score the service or atmosphere.

Atmosphere: 5

Food: 1

Service: 5

Mi Rancho is always a great choice! The staff is awesome, so friendly and welcoming every time. The food is yummy!

Atmosphere: 4

Food: 5

Service: 5

The food was so fresh and delicious! They got our order perfect, with very generous portions. I had slow cooked beef on corn tortillas with onion and my hubs had smothered, grilled chicken with shrooms. Deliciosa!

Atmosphere: 5

Food: 5

Service: 5

Very disappointing experience at Mi Rancho in Wagener - Dina's service was unacceptable

I went to Mi Rancho in Wagener with my family, excited to enjoy a nice meal at a Latino restaurant, but unfortunately, our experience was completely disappointing due to the terrible service we received from one of the waitresses, named Dina (according to the name on her shirt).

From the start, the service was poor. Not only did she bring us the wrong dishes, but she also brought us items we didn't order. When we tried to explain in English what we had actually ordered and asked for corrections, Dina was disinterested and rude. Instead of trying to understand us, her attitude became one of frustration, and most frustrating of all, she never returned to our table to fix the issues or even check in to see if we were satisfied.

There weren’t many people in the restaurant, so we don’t believe she was overwhelmed with work. The service was slow and unfriendly, which made our visit very uncomfortable.

It’s a shame because the restaurant has potential, but this waitress completely ruined our experience. We hope the owners of Mi Rancho are aware of what happened because clearly, this person does not have the skills needed to work in customer service.

Given our poor experience, we will not be returning to this restaurant, and we recommend others to consider other options. There are many Latino restaurants in the area that offer better customer service and a much more pleasant experience.

A huge missed opportunity due to bad service.

Atmosphere: 1

Food: 1

Service: 1

They have the friendliest staff and the best sweet tea. I love eating here.

Atmosphere: 5

Food: 5

Service: 5

The staff was attentive and friendly

Atmosphere: 5

Food: 5

Service: 5

Food on time, timely service. Very affordable prices. I'il be back soon!

Atmosphere: 4

Food: 5

Service: 5

Wonderful food and Amazing service. Ur doesn’t get better than this.

Atmosphere: 5

Food: 5

Service: 5

My brother got food from here since I just gave birth. Was eating the food until I found a whole ROACH in my food. He went to get a full refund and the short darker toned Mexican waitress girl was rude about it. Was told nothing was wrong with the food. How? It’s a roach you can clearly see!!!! Then tells him next time he comes he won’t get a full refund ONLY for the food that has something wrong with it. Won’t ever return here and I will be making a report. Nasty!!

Atmosphere: 1

Service: 1

What a wonderful and yummy surprise this was. I didn’t even know Wagener had a great Mexican restaurant. My mom recommended this place and I was very impressed. The restaurant itself was super clean, all the staff there were so friendly and the food was excellent. I had the birria tacos…highly recommend.