Pulled off the interstate during a 16 hour drive and chose Burger King for speed. We sat at the drive thru for 10 minutes without anyone even taking our order (we tried to say hello several times) so we decided to go inside to order. It was 8:00 and the door was locked. There was only two other cars in line so it’s not like they were busy. So we wasted 20 minutes and left without food. Obviously, the employees and management are totally disorganized and need to have further training.
Atmosphere: 1
Food: 1
Service: 1
Jenifer F
Waited 15 minutes for the meal to be made after paying. When asking what was going on the guy said he made it already and it was obvious he did not since it was still on the to-do screen blinking. Bad attitude and never got food. Place was not busy. This was later in the evening
Service: 1
Ronny Julian
Can't rate it because they didn't come to the drive-thru for 14 minutes. Went next door to eat
DIGGER
Forgot half of our stuff
Atmosphere: 1
Food: 2
Service: 1
Beth Lewis
Excellent customer service. Good was hot, but I specifically asked for no ketchup on my double cheeseburger, and it was the only item actually on my burger.
Atmosphere: 4
Food: 1
Service: 5
Peter E
Not pleasant Dirty
Atmosphere: 1
Food: 3
Service: 2
Kimberly Duong (Acrophage)
one register open, self check out off, multiple things not available in the menu
Atmosphere: 2
Food: 1
Service: 3
Martha Von Egger
Walked inside around 9:30 pm. On my way back to Charleston. Self order system was disconnected on both sides. Stood at cash register for ten minutes. No one approached me. Positive at least one employee saw me. No sign inside or out saying drive through only. Decided to go to restroom before attempting drive through. No toilet paper, urine all over seats, paper towels all over the floor. Ended up leaving disgusted. Very disappointed. Hadn’t been to Burger King for a while. Don’t have one near my home. Used to really like the burgers. After this experience, will not go out of my way to visit another. Found another place nearby.
Atmosphere: 1
Service: 1
Brenda Norris
The employees in the back were screaming at each other so loud that the cashier could not even hear us order. They were upset about something And were fussing at each other. We almost left cause one lady was just horrible to the other lady she was so unprofessional.
Atmosphere: 1
Food: 5
Service: 1
Aleah
our church bus broke down and they let us stay until we could get picked up. best 8 hours lol!
The wait to order your food at the speaker is crazy. They take 1 order at a time in drive thru( they will take an order and won't take another one til that car is out of the drive thru)
Food: 4
Service: 2
jordyndiane
We had a mechanical issue and they were kind enough to let us stay!
Kyle Kimmel
Very kind and accommodating staff, our church bus broke down and they allowed a large number of our members to stay and wait for rides. Thank you for being so generous!
Atmosphere: 5
Food: 5
Service: 5
Ean Nugent
Very kind server even though it was hard for her to hear us. I think her name was Shana
Kayla Billington
Put it this way we got here at 10:45 pm it is now 10:57 pm we are in the drive through and have only moved up one car length and there are still 2 cars in front of us. If you are trying to get somewhere fast then do NOT stop here. The only reason I am still waiting is because I ordered through the mobile app and have already paid. Funny thing is on my mobile app it says I already picked it up at 10:48 pm which would have been when I pulled to the speaker box. So the people working here obviously are trying to make it seem they are doing a good fast job when they are definitely NOT!!! Very displeased!!! Not 11:03 pm still no food.
Pulled off the interstate during a 16 hour drive and chose Burger King for speed. We sat at the drive thru for 10 minutes without anyone even taking our order (we tried to say hello several times) so we decided to go inside to order. It was 8:00 and the door was locked. There was only two other cars in line so it’s not like they were busy. So we wasted 20 minutes and left without food. Obviously, the employees and management are totally disorganized and need to have further training.
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes for the meal to be made after paying. When asking what was going on the guy said he made it already and it was obvious he did not since it was still on the to-do screen blinking. Bad attitude and never got food. Place was not busy. This was later in the evening
Service: 1
Can't rate it because they didn't come to the drive-thru for 14 minutes. Went next door to eat
Forgot half of our stuff
Atmosphere: 1
Food: 2
Service: 1
Excellent customer service. Good was hot, but I specifically asked for no ketchup on my double cheeseburger, and it was the only item actually on my burger.
Atmosphere: 4
Food: 1
Service: 5
Not pleasant
Dirty
Atmosphere: 1
Food: 3
Service: 2
one register open, self check out off, multiple things not available in the menu
Atmosphere: 2
Food: 1
Service: 3
Walked inside around 9:30 pm. On my way back to Charleston. Self order system was disconnected on both sides. Stood at cash register for ten minutes. No one approached me. Positive at least one employee saw me. No sign inside or out saying drive through only. Decided to go to restroom before attempting drive through. No toilet paper, urine all over seats, paper towels all over the floor. Ended up leaving disgusted. Very disappointed. Hadn’t been to Burger King for a while. Don’t have one near my home. Used to really like the burgers. After this experience, will not go out of my way to visit another. Found another place nearby.
Atmosphere: 1
Service: 1
The employees in the back were screaming at each other so loud that the cashier could not even hear us order. They were upset about something And were fussing at each other. We almost left cause one lady was just horrible to the other lady she was so unprofessional.
Atmosphere: 1
Food: 5
Service: 1
our church bus broke down and they let us stay until we could get picked up. best 8 hours lol!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The wait to order your food at the speaker is crazy. They take 1 order at a time in drive thru( they will take an order and won't take another one til that car is out of the drive thru)
Food: 4
Service: 2
We had a mechanical issue and they were kind enough to let us stay!
Very kind and accommodating staff, our church bus broke down and they allowed a large number of our members to stay and wait for rides. Thank you for being so generous!
Atmosphere: 5
Food: 5
Service: 5
Very kind server even though it was hard for her to hear us. I think her name was Shana
Put it this way we got here at 10:45 pm it is now 10:57 pm we are in the drive through and have only moved up one car length and there are still 2 cars in front of us. If you are trying to get somewhere fast then do NOT stop here. The only reason I am still waiting is because I ordered through the mobile app and have already paid. Funny thing is on my mobile app it says I already picked it up at 10:48 pm which would have been when I pulled to the speaker box. So the people working here obviously are trying to make it seem they are doing a good fast job when they are definitely NOT!!! Very displeased!!! Not 11:03 pm still no food.
Service: 1
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