I had a very disappointing experience at this KFC, and unfortunately it came down to leadership and customer service.
I simply asked what the “comeback sauce” was and what ingredients it contained. The response I received—multiple times—was just “it’s a sauce.” No explanation, no effort to clarify, and no attempt to help.
When we went inside to speak with the General Manager, the situation got worse. He flat-out said, “We don’t take complaints. Report it to corporate,” and then walked away. No listening, no apology, no attempt to resolve anything.
The lack of customer service was shocking, especially from management. It’s clear that when leadership behaves this way, employees are set up to fail. The staff didn’t seem malicious—just unsupported.
I understand busy environments and mistakes happen, but refusing to hear customer concerns is unacceptable. This location seriously needs better leadership and basic customer service training.
Timothy Smith
Fast, very friendly, great experience!
Service: 5
Candice Williams
5:30... Got two chicken sandwiches, some nuggets and fries. Fries were the only thing that was fresh, hot and actually good. The chicken tastes weird at this location, no idea what they're using but I definitely don't recommend it. No sauce, no napkins anywhere, no mayo, pickles were soggy? How are pickles soggy?? I understand the Google map rating for this location now.
Atmosphere: 4
Food: 2
Service: 4
Carol Schulman
Everyone was smiling & nice. I placed an order online a week in advance, and it was ready as promised. Delicious
Atmosphere: 5
Food: 5
Service: 5
Ava
My mom Ordered thru doordash tonight and we were supposed to have to have 2 mash potatoes, 2 gravy, chicken bucket, biscuits and 1 large macaroni and when we got the food the macaroni was missing. I dont understand how u get charged for something and they dont do their part. Very ignorant to get charged for food u didn't receive 😒😒😒😒😒
Food: 1
Darlene Manos
I ordered a 6 piece special (3 white and dark)..I asked not to have thighs..anything else would do..I got 2 thighs, 3 legs and 1 wing..they will tell you anything to get you out. I called the store and explained what happened and MANAGER HUNG UP ON ME...I will call corporate.
Atmosphere: 4
Food: 1
Service: 4
Allison Stenvall
Rude and slow.. food was cold... disgusting staff with disgusting attitudes 🤮 Do better with your staff.. Manager is justbas rude and slow.
Atmosphere: 1
Food: 1
Service: 1
Marco chávez
Horrible service, the manager made a mocking face because I asked him to give me the chicken better fried because it was raw and he told me there was nothing wrong with the chicken, terrible service, very poor quality of food and very poor service.
Vonshai Culpepper
I enjoyed the service they was really helpful and was willing to assist me with the app. Wonderful service.
Atmosphere: 5
Food: 5
Service: 4
Agnes Figueroa
Worst experience it was like we were not even there food was ok but service was a 0/10
KFC is going the opposite direction of McDs. This updated location is welcoming, well lit, immaculate, great value, and uses NICE PEOPLE instead of kiosk service.
Tyquan Mitchell
The chicken wasn't fresh.
Abdis Santana
My experience with the customer service was absolutely dreadful. I visited the drive-thru anticipating a quick meal, but instead, I was instructed to pull over and wait in the parking lot for my food. It felt so strange and inconvenient. After that, I ended up waiting an additional 15 minutes, anxiously watching the clock, as my hunger grew. The wait felt endless, and the overall experience was the worst service I have ever encountered.
Dylan Ballard
I spoke with a person that later to be claimed to be the manager in the drive through. I was unable to understand him through the microphone so i stated I was going to order at the window. He wouldnt look at me and started to give attitude. I have forwarded this on. I asked to add the additional food at the window instead of doing so he kept repeating the price for mash potatoes as for me to pay for the one item.
Norman Lindsay
Gave me old food and I ask to fix it and they gave me more old food
I had a very disappointing experience at this KFC, and unfortunately it came down to leadership and customer service.
I simply asked what the “comeback sauce” was and what ingredients it contained. The response I received—multiple times—was just “it’s a sauce.” No explanation, no effort to clarify, and no attempt to help.
When we went inside to speak with the General Manager, the situation got worse. He flat-out said, “We don’t take complaints. Report it to corporate,” and then walked away. No listening, no apology, no attempt to resolve anything.
The lack of customer service was shocking, especially from management. It’s clear that when leadership behaves this way, employees are set up to fail. The staff didn’t seem malicious—just unsupported.
I understand busy environments and mistakes happen, but refusing to hear customer concerns is unacceptable. This location seriously needs better leadership and basic customer service training.
Fast, very friendly, great experience!
Service: 5
5:30... Got two chicken sandwiches, some nuggets and fries. Fries were the only thing that was fresh, hot and actually good. The chicken tastes weird at this location, no idea what they're using but I definitely don't recommend it. No sauce, no napkins anywhere, no mayo, pickles were soggy? How are pickles soggy?? I understand the Google map rating for this location now.
Atmosphere: 4
Food: 2
Service: 4
Everyone was smiling & nice. I placed an order online a week in advance, and it was ready as promised. Delicious
Atmosphere: 5
Food: 5
Service: 5
My mom Ordered thru doordash tonight and we were supposed to have to have 2 mash potatoes, 2 gravy, chicken bucket, biscuits and 1 large macaroni and when we got the food the macaroni was missing. I dont understand how u get charged for something and they dont do their part. Very ignorant to get charged for food u didn't receive 😒😒😒😒😒
Food: 1
I ordered a 6 piece special (3 white and dark)..I asked not to have thighs..anything else would do..I got 2 thighs, 3 legs and 1 wing..they will tell you anything to get you out. I called the store and explained what happened and MANAGER HUNG UP ON ME...I will call corporate.
Atmosphere: 4
Food: 1
Service: 4
Rude and slow.. food was cold... disgusting staff with disgusting attitudes 🤮 Do better with your staff.. Manager is justbas rude and slow.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, the manager made a mocking face because I asked him to give me the chicken better fried because it was raw and he told me there was nothing wrong with the chicken, terrible service, very poor quality of food and very poor service.
I enjoyed the service they was really helpful and was willing to assist me with the app. Wonderful service.
Atmosphere: 5
Food: 5
Service: 4
Worst experience it was like we were not even there food was ok but service was a 0/10
Restaurantji Recommends
KFC is going the opposite direction of McDs. This updated location is welcoming, well lit, immaculate, great value, and uses NICE PEOPLE instead of kiosk service.
The chicken wasn't fresh.
My experience with the customer service was absolutely dreadful. I visited the drive-thru anticipating a quick meal, but instead, I was instructed to pull over and wait in the parking lot for my food. It felt so strange and inconvenient. After that, I ended up waiting an additional 15 minutes, anxiously watching the clock, as my hunger grew. The wait felt endless, and the overall experience was the worst service I have ever encountered.
I spoke with a person that later to be claimed to be the manager in the drive through. I was unable to understand him through the microphone so i stated I was going to order at the window. He wouldnt look at me and started to give attitude. I have forwarded this on. I asked to add the additional food at the window instead of doing so he kept repeating the price for mash potatoes as for me to pay for the one item.
Gave me old food and I ask to fix it and they gave me more old food
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