Ordered a pizza for delivery at 5:45 pm After placing the order the app told us delivery was going to be around 7:45pm to 8:07pm. When I called to verify this the lady said yes as we only have one driver. I told her to cancel the order as even with one driver that is outrageous that it is a 2 hour wait time for 1 pizza and wings. Was hung up on without even a sorry about that or a good bye.
Vanessa Hallinan
The worst. Waited for almost 3 hours for our food. And when I called the store to see where my order is at/ they were not answering the phone.
Gina Manley
This was originally going to be a one-star review since the wait for our pickup order was an additional 37 minutes after the app said the order was ready. Unfortunately, one of the pizzas was dropped while coming out of the oven, which caused the delay. The manager gave us a free 2 liter and credited my account for the total amount of our order. And apologized for the wait. 5-star customer service.
Service: 5
Jon Wagner
Review update the manager that they have at the new store they built in box elder is awsome he’s nothing like the lady that ran it before him he’s putting out great pizzas and actually cares what the finished product looks like and it tastes great as well hope he sticks around
Absolutely horrible service called to place an order and was told a manger needs to put somthing in the computer to be able to take my order the kid was rude and told me to call back in 15 to 20 minutes because the manager was out on a delivery that's nice a store with no manager making customers wait I will be making a call to corporate this is nuts crappy service all the way around with this store
Atmosphere: 5
Food: 5
Service: 5
Waya
The last time we ordered we waited 2 hours for the wrong order then waited 2 more hours for the right order. The person we talked to on the phone about it gave zero care in the world. We figured we'd try again and it still took 2 hours to get our food but it was disgusting looking and messed up and cut like someone high did it. Look man im fine with people getting high but keep it out of your work place... the photo i included is exactly how we recieved one if our pizzas.
Atmosphere: 1
Food: 1
Service: 1
Leanne Alcantara
Husband Waited 30 minutes in the lobby with zero staff , no explanation, no real apology, whoever was working sat 10 pm didn't even bother to come to the front with 3 customers awaiting orders. Our pizza was cut into squares.for some reason and strewn all over the box . Wish I could share the pics on here . Do better box elder
Recommended dishes: Pizza
Tallyn Lockhart
Food is fine; service is slow.. took 7minutes for them to ring up a large specialty pizza.
Food: 3
Service: 1
Eryn Parga
We very frequently order delivery online for our son who is stationed in Box Elder, SD. We ordered pizza and after two hours, went to try to call the store to check on the status of the delivery. Elis answered then immediately put us on a 20 min hold without any communication. We hung up and tried back 3 more times, but no one answered. Was able to reach a call center representative via the automated system who was extremely apologetic and tried to unsuccessfully reach the store. The pizza arrived 2 hours and 20 min after ordering, but was old and cold. Not sure what was going on this evening, but will not be ordering from here again.
Food: 2
Service: 1
Jeremy Jarred
Pizza and pasta were amazing, felt so good to eat Pizza Hut again.
Atmosphere: 5
Food: 5
Service: 5
Thunder Cougar
It's ok. The delivery drivers drive like their hair is on fire and also out of smokes. Way too expensive.
Derrick is so helpful. He made our pizzas look absolutely amazing.
Kid-friendliness: Kid friendly atmosphere! They play appropriate music in the back.
Wheelchair accessibility: There is a ramp coming into the store. You don't have to worry about stairs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Ben Sanchez
Excellent customer service!! Me and the work crew really appreciate the warm hospitality displayed from this store.
Sara Bender
I always have great food when I come here but I'm giving a 2 because they NEVER GIVE YOU YOUR DRINKS. It's so frustrating, when I pick up I have to pry them to give me the drinks I order, if I have anyone else pick up i can always count on the drinks missing. I have paid for more dang drinks and not gotten them, it's super irritating. I paid almost $10 for drinks on my order last night and my son picked it up, I didn't remind him in time and of course no drinks. Don't sell drinks if you aren't going to give them out, it's really annoying.
Julie Thunder Hawk
Cute little place. The employees were all friendly, except for one who didn't realize we were there and heard him cussing in the back.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pizza
Joyce Pete Kohler
Only open a year... the staff was super friendly... food was hot & delicious... we stayed at the Love's RV... Pizza Hut was very close by & easy to get to...
Ordered a pizza for delivery at 5:45 pm After placing the order the app told us delivery was going to be around 7:45pm to 8:07pm. When I called to verify this the lady said yes as we only have one driver. I told her to cancel the order as even with one driver that is outrageous that it is a 2 hour wait time for 1 pizza and wings. Was hung up on without even a sorry about that or a good bye.
The worst. Waited for almost 3 hours for our food. And when I called the store to see where my order is at/ they were not answering the phone.
This was originally going to be a one-star review since the wait for our pickup order was an additional 37 minutes after the app said the order was ready. Unfortunately, one of the pizzas was dropped while coming out of the oven, which caused the delay. The manager gave us a free 2 liter and credited my account for the total amount of our order. And apologized for the wait. 5-star customer service.
Service: 5
Review update the manager that they have at the new store they built in box elder is awsome he’s nothing like the lady that ran it before him he’s putting out great pizzas and actually cares what the finished product looks like and it tastes great as well hope he sticks around
Absolutely horrible service called to place an order and was told a manger needs to put somthing in the computer to be able to take my order the kid was rude and told me to call back in 15 to 20 minutes because the manager was out on a delivery that's nice a store with no manager making customers wait I will be making a call to corporate this is nuts crappy service all the way around with this store
Atmosphere: 5
Food: 5
Service: 5
The last time we ordered we waited 2 hours for the wrong order then waited 2 more hours for the right order. The person we talked to on the phone about it gave zero care in the world. We figured we'd try again and it still took 2 hours to get our food but it was disgusting looking and messed up and cut like someone high did it. Look man im fine with people getting high but keep it out of your work place... the photo i included is exactly how we recieved one if our pizzas.
Atmosphere: 1
Food: 1
Service: 1
Husband Waited 30 minutes in the lobby with zero staff , no explanation, no real apology, whoever was working sat 10 pm didn't even bother to come to the front with 3 customers awaiting orders.
Our pizza was cut into squares.for some reason and strewn all over the box .
Wish I could share the pics on here .
Do better box elder
Recommended dishes: Pizza
Food is fine; service is slow.. took 7minutes for them to ring up a large specialty pizza.
Food: 3
Service: 1
We very frequently order delivery online for our son who is stationed in Box Elder, SD. We ordered pizza and after two hours, went to try to call the store to check on the status of the delivery. Elis answered then immediately put us on a 20 min hold without any communication. We hung up and tried back 3 more times, but no one answered. Was able to reach a call center representative via the automated system who was extremely apologetic and tried to unsuccessfully reach the store. The pizza arrived 2 hours and 20 min after ordering, but was old and cold. Not sure what was going on this evening, but will not be ordering from here again.
Food: 2
Service: 1
Pizza and pasta were amazing, felt so good to eat Pizza Hut again.
Atmosphere: 5
Food: 5
Service: 5
It's ok. The delivery drivers drive like their hair is on fire and also out of smokes. Way too expensive.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
Restaurantji Recommends
Derrick is so helpful. He made our pizzas look absolutely amazing.
Kid-friendliness: Kid friendly atmosphere! They play appropriate music in the back.
Wheelchair accessibility: There is a ramp coming into the store. You don't have to worry about stairs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Excellent customer service!! Me and the work crew really appreciate the warm hospitality displayed from this store.
I always have great food when I come here but I'm giving a 2 because they NEVER GIVE YOU YOUR DRINKS. It's so frustrating, when I pick up I have to pry them to give me the drinks I order, if I have anyone else pick up i can always count on the drinks missing. I have paid for more dang drinks and not gotten them, it's super irritating. I paid almost $10 for drinks on my order last night and my son picked it up, I didn't remind him in time and of course no drinks. Don't sell drinks if you aren't going to give them out, it's really annoying.
Cute little place. The employees were all friendly, except for one who didn't realize we were there and heard him cussing in the back.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pizza
Only open a year... the staff was super friendly... food was hot & delicious... we stayed at the Love's RV... Pizza Hut was very close by & easy to get to...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
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