We were told it would be 15-20 minutes to get seated. This couple comes in and said they think their party was already there and then found out that their party didn't come when his name was called 5-6 times. The servant took the other guys name and seated him within 5 minutes while there was several that came in before him were left waiting. Not like our Applebees in manhattan ks. They get u seated pretty quick and dont go out of order. We will not be back to spearfishing Apebees. DO BETTER AT CUSTOMER SATISFACTION!!!!!!!!!
Service: 1
Deb King
BEWARE these people are only here for the paycheck, first off I ordered a burger with onion rings so I never needed the menu, it comes and had 4 onion rings. Then my husband got a blue moon it had an orange slice , the next one he ordered had no slice so I asked where the orange slice was he said oh we ran out but I could have someone slice one for you…. WHAT….( no don’t bother that’s toooo much work). Then the waiter was way too busy to come back he was busy talking to his friends next to us the whole time , then another guy comes and says I will be taking care of you your waited if off, ok well he never came back so when I caught him as he was walking by I asked for the bill and he said oh you can pay on the thing on your table as he kept walking. Oh the thing that you can order your own food from the table from and then you can play games on, as I looked at it you have to pay for the games so I NEVER opened it I just closed it right away, you also HAVE to leave a tip you can’t not. So I get home and look at the bill that you can’t have printed, and see I was charged for a game I DID NOT play and an xtra charge for onion rings. So I call and talked to the manager and told him everything and he said well the menu says there is an upcharge for the rings, I never saw that I didn’t look at the menu nor did the waiter say anything , big deal I don’t have a problem with the 2.29 for them, but for only 4 of them and then he said he can’t do nothing about the game either . Cuz I played it , ummm NO. NO I’m sorry or anything else. It’s not a big deal the four dollars won’t break me but it is the attitude from him. So now we see why they only had 4 cars there when luckys was packed with bikers, I Only left one star because I had to leave one before I could post this
J M
Food was good, but my husband burger was overcooked.
Atmosphere: 5
Food: 5
Service: 5
Crystal
I’ve been to many Applebees all across the country and this one was by far THE WORST. To start with, the server took our order for 6 people without using a notepad. Of course he botched our order and we were served the wrong food twice. Then, to my horror and disappointment, I was served a salad with rotten brown lettuce and wilted lettuce, see photos. The chicken parm fettuccine was dry and had hardly any sauce. Then the burger we were served was missing bacon and had 2 pickles, one slimy tomato, and 2 tiny shriveled pieces of lettuce. It was truly bizarre and I will not be able to convince my family to visit any Applebees location any time soon after this.. 😬
Atmosphere: 1
Food: 1
Service: 1
Karen Van Hull
Our bill was $30.02. I gave the waitress a $100 bill and she asked me if I wanted change! REALLY!! A $70 tip! I was appalled!!
Atmosphere: 2
Food: 2
Service: 2
Taylor Andres
i’m normally not one to leave reviews, but to order a medium rare steak, and receive a dang near raw one is completely unacceptable. temps should be checked before serving to your customers. my remade one still wasn’t the best either but i ate it and left.
Atmosphere: 2
Food: 1
Service: 3
Villain
Burger with bacon didnt even have half a piece....very crusty burger. Quesodilla crumbled and had almost nothing in it. This meal made me sad....
Atmosphere: 2
Food: 1
Service: 1
Kim Holyoak
We eat at spearfish Applebees frequently, and have noticed food prices going up, while quality of food, portions, and overall service are going downhill fast! The Alfredo is so dry it’s inedible. The chicken strips have no chicken and are all hard crusted breading. The wings are cold.
The building is cold, the music is too loud.
Our most recent visit we witnessed one of the Young girls that was cleaning tables throw a fit. She was throwing chairs (actually throwing them across the room) , while slamming glasses, silverware, and dishes. Not one person said a word to her, although it was witnessed by several waiters.
Be a long time before we go back
Atmosphere: 1
Food: 1
Service: 2
Cassandra NightThunder
Ordered a steak WELL DONE, Shouldn't be able to screw that up. Got the steak to the table and it was rare, sent it back and when they brought it back it was STILL rare. The 3rd time it wasnt even the 8oz steak we ordered and it tasted terrible. The other food was ok, nothing super exciting to say about it. We did get the steak taken off the bill. The waitress wasn't helpful at all and the rude looks were uncalled for. Normally our experience isn't bad and it could just be new people on board but after tonight I'm not sure we will go back any time soon.
Ordered a take out meal from this Applebees in Spearfish. Forgot my honey mustard for the chicken tenders. No cheese but a sprinkle in the quesadilla and no dressing. Spoke with the manager on duty on 7/15 to ask for a credit for my salad and he wouldn’t even give me back my money for the salad @14.79. I was offered a $10 gift card for another time. We are not from here and I am not going in for the card that won’t even cover the replacement of my salad. Ticket 519 - Applebees do better!
Food: 1
Service: 1
Joe Bohlmann
Mens restroom was disgusting. I ordered Parmesan steak and shrimp. Ordered steak be cooked medium, it came out bleeding. Garlic mashed potatoes were cold and dry, shrimp was nearly nonexistent. Wife ordered the endless ribs with fries. Ribs were dry, overcooked, old with almost no sauce, fries were cold and mushy. She ate what she could and ordered a second helping. Took over 15 minutes for second order of ribs and fries to be served and they were even worse. We have been to several restaurants in our twenty years together and she has never complained to staff before. When our server asked how our meal was she told him of her disappointment. She got up and walked out. Server returned to the table with a card for $10 off our next visit. We probably won’t be back. Applebees in Spearfish used to be one of our favorites but we have noticed a steady decline in quality until finally I have given up. I could understand if this was a one off or if they were busy. Neither is the case. Empty tables with no wait line on a Friday night at 5:30.
Atmosphere: 1
Food: 2
Service: 1
Petty Penguin
Everything here is what you expect from an Applebees. Nothing special. The bright spot is Savannah. She is a delight.
Atmosphere: 3
Food: 2
Service: 5
Rhonda Gale
Food was barely warm. I was one of 4 customers yet my food was served long after others who came in after me. Floors were dirty from earlier customers. Very disappointed!
Don James
Can never get order right and when I call and tell you about it all you can say is sorry. Keep in mind that I paid for food that I didn’t receive and you don’t compensate for that.
A well done steak was still bleading
Atmosphere: 5
Food: 2
Service: 1
We were told it would be 15-20 minutes to get seated. This couple comes in and said they think their party was already there and then found out that their party didn't come when his name was called 5-6 times. The servant took the other guys name and seated him within 5 minutes while there was several that came in before him were left waiting. Not like our Applebees in manhattan ks. They get u seated pretty quick and dont go out of order. We will not be back to spearfishing Apebees. DO BETTER AT CUSTOMER SATISFACTION!!!!!!!!!
Service: 1
BEWARE these people are only here for the paycheck, first off I ordered a burger with onion rings so I never needed the menu, it comes and had 4 onion rings. Then my husband got a blue moon it had an orange slice , the next one he ordered had no slice so I asked where the orange slice was he said oh we ran out but I could have someone slice one for you…. WHAT….( no don’t bother that’s toooo much work). Then the waiter was way too busy to come back he was busy talking to his friends next to us the whole time , then another guy comes and says I will be taking care of you your waited if off, ok well he never came back so when I caught him as he was walking by I asked for the bill and he said oh you can pay on the thing on your table as he kept walking. Oh the thing that you can order your own food from the table from and then you can play games on, as I looked at it you have to pay for the games so I NEVER opened it I just closed it right away, you also HAVE to leave a tip you can’t not. So I get home and look at the bill that you can’t have printed, and see I was charged for a game I DID NOT play and an xtra charge for onion rings. So I call and talked to the manager and told him everything and he said well the menu says there is an upcharge for the rings, I never saw that I didn’t look at the menu nor did the waiter say anything , big deal I don’t have a problem with the 2.29 for them, but for only 4 of them and then he said he can’t do nothing about the game either . Cuz I played it , ummm NO. NO I’m sorry or anything else. It’s not a big deal the four dollars won’t break me but it is the attitude from him. So now we see why they only had 4 cars there when luckys was packed with bikers, I Only left one star because I had to leave one before I could post this
Food was good, but my husband burger was overcooked.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to many Applebees all across the country and this one was by far THE WORST. To start with, the server took our order for 6 people without using a notepad. Of course he botched our order and we were served the wrong food twice. Then, to my horror and disappointment, I was served a salad with rotten brown lettuce and wilted lettuce, see photos. The chicken parm fettuccine was dry and had hardly any sauce. Then the burger we were served was missing bacon and had 2 pickles, one slimy tomato, and 2 tiny shriveled pieces of lettuce. It was truly bizarre and I will not be able to convince my family to visit any Applebees location any time soon after this.. 😬
Atmosphere: 1
Food: 1
Service: 1
Our bill was $30.02. I gave the waitress a $100 bill and she asked me if I wanted change! REALLY!! A $70 tip! I was appalled!!
Atmosphere: 2
Food: 2
Service: 2
i’m normally not one to leave reviews, but to order a medium rare steak, and receive a dang near raw one is completely unacceptable. temps should be checked before serving to your customers. my remade one still wasn’t the best either but i ate it and left.
Atmosphere: 2
Food: 1
Service: 3
Burger with bacon didnt even have half a piece....very crusty burger. Quesodilla crumbled and had almost nothing in it. This meal made me sad....
Atmosphere: 2
Food: 1
Service: 1
We eat at spearfish Applebees frequently, and have noticed food prices going up, while quality of food, portions, and overall service are going downhill fast! The Alfredo is so dry it’s inedible. The chicken strips have no chicken and are all hard crusted breading. The wings are cold.
The building is cold, the music is too loud.
Our most recent visit we witnessed one of the Young girls that was cleaning tables throw a fit. She was throwing chairs (actually throwing them across the room) , while slamming glasses, silverware, and dishes. Not one person said a word to her, although it was witnessed by several waiters.
Be a long time before we go back
Atmosphere: 1
Food: 1
Service: 2
Ordered a steak WELL DONE, Shouldn't be able to screw that up. Got the steak to the table and it was rare, sent it back and when they brought it back it was STILL rare. The 3rd time it wasnt even the 8oz steak we ordered and it tasted terrible. The other food was ok, nothing super exciting to say about it. We did get the steak taken off the bill. The waitress wasn't helpful at all and the rude looks were uncalled for. Normally our experience isn't bad and it could just be new people on board but after tonight I'm not sure we will go back any time soon.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Ordered a take out meal from this Applebees in Spearfish. Forgot my honey mustard for the chicken tenders. No cheese but a sprinkle in the quesadilla and no dressing. Spoke with the manager on duty on 7/15 to ask for a credit for my salad and he wouldn’t even give me back my money for the salad @14.79. I was offered a $10 gift card for another time. We are not from here and I am not going in for the card that won’t even cover the replacement of my salad. Ticket 519 - Applebees do better!
Food: 1
Service: 1
Mens restroom was disgusting. I ordered Parmesan steak and shrimp. Ordered steak be cooked medium, it came out bleeding. Garlic mashed potatoes were cold and dry, shrimp was nearly nonexistent. Wife ordered the endless ribs with fries. Ribs were dry, overcooked, old with almost no sauce, fries were cold and mushy. She ate what she could and ordered a second helping. Took over 15 minutes for second order of ribs and fries to be served and they were even worse. We have been to several restaurants in our twenty years together and she has never complained to staff before. When our server asked how our meal was she told him of her disappointment. She got up and walked out. Server returned to the table with a card for $10 off our next visit. We probably won’t be back. Applebees in Spearfish used to be one of our favorites but we have noticed a steady decline in quality until finally I have given up. I could understand if this was a one off or if they were busy. Neither is the case. Empty tables with no wait line on a Friday night at 5:30.
Atmosphere: 1
Food: 2
Service: 1
Everything here is what you expect from an Applebees. Nothing special. The bright spot is Savannah. She is a delight.
Atmosphere: 3
Food: 2
Service: 5
Food was barely warm. I was one of 4 customers yet my food was served long after others who came in after me. Floors were dirty from earlier customers. Very disappointed!
Can never get order right and when I call and tell you about it all you can say is sorry. Keep in mind that I paid for food that I didn’t receive and you don’t compensate for that.
Atmosphere: 2
Food: 1
Service: 1
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