Ordered online. Got home and the order was wrong. Ended up not having a sandwich for one of the kids. Everything else was fine. It usually is great here but this time dinner was a fail.
Atmosphere: 5
Food: 5
Service: 5
Amber E.
I ordered my bf some food to be delivered thru the app spent over $20 ordered a ft long boss with extra cheese according to the app it is toasted. He got a 6 inch barely had cheese was not toasted. For $20 bucks seriously. Then they don't answer the phone when we tried to call. We left a message and it was never returned. I guess jimmy johns will have our business for know on.
Mike C.
just went in to get a couple sandwiches. not sure what was with the older lady who was taking orders. she was rather loud I ordered a sandwich by the number and she loudly fires back do you mean the teriyaki blitz. I said yes. then as she was putting cheese on it she took a piece that was half there and threw over her shoulder with it landing on the floor and that is where it stayed. I paid and when leaving she went in back and I could hear her yelling at someone back there. maybe she has a condition or something but I took it to be unprofessional 11-22-23 4:15pm
Jed Schlosser
Best subway location I've been to. Young lady and man working are very upbeat and hardworking. Made me feel hopeful for the future.
Atmosphere: 5
Food: 5
Service: 5
Cory Baley
Today we got two meatball subs meatballs weren't even warm we had to heat them.
Atmosphere: 2
Food: 1
Service: 2
fix and nails you!!
From just a few months ago I gave a five star ? But today ohh no it's a 1 star sadly because the service was terrible the girl who made our sandwiches looked in a bad mood and soo did the cashier!They need to be taught what true great customer service is supposed to be!!!
Atmosphere: 2
Food: 4
Service: 1
Kim Zaffuto
Service was terrible, one staff member serving customers, extremely slowly, while 2 others laughed from behind the wall. My "sandwich artist" cut completely through the bread, so there was a top and bottom not attached. He squished my sandwich together to close it. I asked for the 2 halfs to be wrapped separately, and he left bread sticking out of both pieces! A non-toasted tuna sub should not be this difficult!! I have managed subways in PA and NY, and I would be embarrassed to hand over a sub looking like mine did. (I would have made my employee remake it). I will not stop at this store again! I will now stop in Sturgis before going to work in Spearfish! You shoud be ashamed of the product leaving your store!
Aaron Otterness
All of the food they serve is excellent. But be careful placing a to go order. Every single time I have called ahead something is either missing or wrong. The staff does not clearly read details when ordering online or through the app. You have to be specific when ordering or having your sandwich toasted. Instead of putting bacon on top of the sandwich so it cooks and gets crispy, 99% of the time they will place bacon on the sandwich first, leaving it limp and chewy. Also, sometimes the salad, spinach and tomatoes look... Questionable to say the least. Soggy, brown sometimes the tomatoes are actually partially frozen. Little care is taken into making the sandwiches themselves, rough handling, tearing bread, and sloppily placing ingredients on to the bread. When it's made right with fresh ingredients and by someone who takes pride in their work, it's one of my favorite places to eat as their soup is always fantastic. Probably because all you have to do is heat it up and keep it hot. And GOOD LUCK getting soup after 5 pm. Apparently when it's gone for the day, it's gone. Maybe it's just the Spearfish, SD location, but it's always hit or miss. I also will never place an order on the app ever again as it's always wrong. Service is always 50/50 as well. Today I had to wait several minutes while the woman behind the counter told me, "You're going to have to wait." As she stacked cookies. Then the girl that ended up serving me clearly had somewhere else to be, (I can't blame her, but that's no excuse for poor customer service.) If I gave service and treated people like that at my job, I'd be fired. She then also tried to charge me extra for a drink, even though the cupon I used included a drink and chips with the deal.Like I said, the food is excellent when made right. But the customer service and some (not all) of the employees either need to be trained better or replaced.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Sweet Onion Chicken Teriyaki
Kelly Roberts
Horrible sandwich was supposed to be made as on menu which had 2× cheese and toasted.No cheese not toasted. the lady working was upset when I asked her to change gloves. as she had been working till and did not change them to make my wrap. also when I asked her to make sure one topping did not touche my food due to allergy she said " This is not the place for you to eat" In other words there are too many places wanting needing business to pay 16 for a meal that completely wrong and deal with attitude too! rating would be - 5 if it was possible.
Ashlyn Dollison
Completely mixed up the ingredients on mine & my husbands sandwiches. On an online order. The list is right in front of you, I don’t know how you mess that up. I shouldn’t have to check my wrapped sandwich before leaving the restaurant to make sure it is correct. Thanks for the gross $30 dinner.
I often purchase subs here haven't been disappointed ever great food outstanding service.Vegetarian options: Veggie subs or saladsKid-friendliness: Plenty of room for kidsParking: Excellent parkingWheelchair accessibility: Is wheel chair accessible
Atmosphere: 5
Food: 5
Service: 5
Christina Hays
Food was good but dining area and bathrooms needed cleaning.
kim coonrod
Open sign is on, lights are on @8am but the door is locked and Noone is around. This is the 2nd time I've gone there and this is happened. Another lady and I stood outside for 10 min waiting even knocked on the door and nothing. This is nit how you run a business. The district manager needs to know about this and fix it. Very disappointed as I love the sandwiches there. Doubt I'll go back bit will be contacting district manager.
Emily Ingwersen
Love the remodel they did. Definitely new kids working tho.
Ordered online. Got home and the order was wrong. Ended up not having a sandwich for one of the kids. Everything else was fine. It usually is great here but this time dinner was a fail.
Atmosphere: 5
Food: 5
Service: 5
I ordered my bf some food to be delivered thru the app spent over $20 ordered a ft long boss with extra cheese according to the app it is toasted. He got a 6 inch barely had cheese was not toasted. For $20 bucks seriously. Then they don't answer the phone when we tried to call. We left a message and it was never returned. I guess jimmy johns will have our business for know on.
just went in to get a couple sandwiches. not sure what was with the older lady who was taking orders. she was rather loud I ordered a sandwich by the number and she loudly fires back do you mean the teriyaki blitz. I said yes. then as she was putting cheese on it she took a piece that was half there and threw over her shoulder with it landing on the floor and that is where it stayed. I paid and when leaving she went in back and I could hear her yelling at someone back there. maybe she has a condition or something but I took it to be unprofessional 11-22-23 4:15pm
Best subway location I've been to. Young lady and man working are very upbeat and hardworking. Made me feel hopeful for the future.
Atmosphere: 5
Food: 5
Service: 5
Today we got two meatball subs meatballs weren't even warm we had to heat them.
Atmosphere: 2
Food: 1
Service: 2
From just a few months ago I gave a five star ? But today ohh no it's a 1 star sadly because the service was terrible the girl who made our sandwiches looked in a bad mood and soo did the cashier!They need to be taught what true great customer service is supposed to be!!!
Atmosphere: 2
Food: 4
Service: 1
Service was terrible, one staff member serving customers, extremely slowly, while 2 others laughed from behind the wall. My "sandwich artist" cut completely through the bread, so there was a top and bottom not attached. He squished my sandwich together to close it. I asked for the 2 halfs to be wrapped separately, and he left bread sticking out of both pieces! A non-toasted tuna sub should not be this difficult!! I have managed subways in PA and NY, and I would be embarrassed to hand over a sub looking like mine did. (I would have made my employee remake it). I will not stop at this store again! I will now stop in Sturgis before going to work in Spearfish! You shoud be ashamed of the product leaving your store!
All of the food they serve is excellent. But be careful placing a to go order. Every single time I have called ahead something is either missing or wrong. The staff does not clearly read details when ordering online or through the app. You have to be specific when ordering or having your sandwich toasted. Instead of putting bacon on top of the sandwich so it cooks and gets crispy, 99% of the time they will place bacon on the sandwich first, leaving it limp and chewy. Also, sometimes the salad, spinach and tomatoes look... Questionable to say the least. Soggy, brown sometimes the tomatoes are actually partially frozen. Little care is taken into making the sandwiches themselves, rough handling, tearing bread, and sloppily placing ingredients on to the bread. When it's made right with fresh ingredients and by someone who takes pride in their work, it's one of my favorite places to eat as their soup is always fantastic. Probably because all you have to do is heat it up and keep it hot. And GOOD LUCK getting soup after 5 pm. Apparently when it's gone for the day, it's gone. Maybe it's just the Spearfish, SD location, but it's always hit or miss. I also will never place an order on the app ever again as it's always wrong. Service is always 50/50 as well. Today I had to wait several minutes while the woman behind the counter told me, "You're going to have to wait." As she stacked cookies. Then the girl that ended up serving me clearly had somewhere else to be, (I can't blame her, but that's no excuse for poor customer service.) If I gave service and treated people like that at my job, I'd be fired. She then also tried to charge me extra for a drink, even though the cupon I used included a drink and chips with the deal.Like I said, the food is excellent when made right. But the customer service and some (not all) of the employees either need to be trained better or replaced.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Sweet Onion Chicken Teriyaki
Horrible sandwich was supposed to be made as on menu which had 2× cheese and toasted.No cheese not toasted. the lady working was upset when I asked her to change gloves. as she had been working till and did not change them to make my wrap. also when I asked her to make sure one topping did not touche my food due to allergy she said " This is not the place for you to eat" In other words there are too many places wanting needing business to pay 16 for a meal that completely wrong and deal with attitude too! rating would be - 5 if it was possible.
Completely mixed up the ingredients on mine & my husbands sandwiches. On an online order. The list is right in front of you, I don’t know how you mess that up. I shouldn’t have to check my wrapped sandwich before leaving the restaurant to make sure it is correct. Thanks for the gross $30 dinner.
Restaurantji Recommends
One of my favorites for take out our fast foods.
Atmosphere: 4
Food: 4
Service: 4
I often purchase subs here haven't been disappointed ever great food outstanding service.Vegetarian options: Veggie subs or saladsKid-friendliness: Plenty of room for kidsParking: Excellent parkingWheelchair accessibility: Is wheel chair accessible
Atmosphere: 5
Food: 5
Service: 5
Food was good but dining area and bathrooms needed cleaning.
Open sign is on, lights are on @8am but the door is locked and Noone is around. This is the 2nd time I've gone there and this is happened. Another lady and I stood outside for 10 min waiting even knocked on the door and nothing. This is nit how you run a business. The district manager needs to know about this and fix it. Very disappointed as I love the sandwiches there. Doubt I'll go back bit will be contacting district manager.
Love the remodel they did. Definitely new kids working tho.