Firehouse Subs 212 Crossing

I ordered 3 sandwich combos. Picked it up and took it home and found out then that 1 sandwich was totally wrong. Had to go back again and was treated very rudely. When I said I would not be coming there again the answer I got was "good". Not very good customer relations considering they are the ones that made the mistake not me.

Food: 1

Service: 1

I am rating one star because of my customer service and food poisoning. My service was unwelcoming but I accepted that because that’s just how fast food places are these days. But what made me come to the reviews was the way I felt after eating my food. The only way to describe it is; like a sword piercing my stomach repeatedly for five hours. I am a pretty resilient guy but I’m thinking I might need a hospital trip. Obviously I got something expired or cross contaminated by something very bad. You folks need to be more sanitary in your food handling. I will not be back! I have never been in so much pain! 3/11/2025 at 1pm ish.

Atmosphere: 2

I came in to Firehouse Subs in Watertown, South Dakota to use my points to acquire 2 platters of sandwiches for a medical Benefit held for me but was accused of defrauding the point system because I have almost 90,000 points I wanted to redeem for the benefit held Saturday February 1st 2025. I am appalled and felt discriminated against as being a man of color because this is the only business that gave me a difficult time for this benefit. Perkins, Buffalo Wild Wings, Pizza Ranch and various other businesses in Watertown South Dakota made valiant efforts to assist me with my benefit but Mitch the general manager of Firehouse Subs in Watertown made me feel like a common criminal.

Atmosphere: 1

Food: 3

Service: 1

Went for lunch today, waited 25mins for my sandwich only for it to be cold in the middle and my friends arrived on the wrong bread also cold in the middle, I can see if it was busy but there were 4 tables with people and three of them had their food, disappointed I usually enjoy firehouse subs

Atmosphere: 5

Food: 1

Service: 1

I'm sorry, but paying $33 for 2 mediocre subs is absolutely ridiculous. They were both soggy and the meat wasn't spread out to cover all the bread. On top of that, the au jus was cold. Not room temperature even, but cold. We've ordered once before and it was amazing. Tonight was a massive disappointment. Subway would've be an improvement for the quality v cost. And the employees were slow, rude, and not friendly. Overall a waste of time and money.

Gave me the wrong order and when I called to see if they could resolve it they wouldn't give me a return on what I overpaid for

Service: 1

Love the food and that they help get equipment for our first responders

Great place to eat and support your local first responders. I have never had a bad meal here.

Atmosphere: 5

Food: 5

Service: 5

30 minute wait for two sandwiches.

Atmosphere: 1

Food: 5

Service: 1

Slowish service for a sub shop. Clean spacious dining, not outside seating. Plenty of parking.

Atmosphere: 4

Food: 4

Service: 3

Decent food. Service could have been faster. Other times we have been there it has been good.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Sandwich

Parking: Good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Sub, Sandwich

Great bbq pulled pork sub I had was probably one of the best. Staff was nice and they had my order done quick. They take pride in what they do at this location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Great place for Subs. Put one together with all the things you like. We've never been disappointed.

Best subs in this hub

Atmosphere: 4

Food: 4

Service: 4