Ordered a mama burger with bacon combo to go. Would like to say they forgot something I payed extra for on the burger.i was halfway home to wetburn before I got into the burger and was upset I didn't have time to resolve this. Check before leaving to make sure your order is correct, partially poor rating for not being able to use the app for the coupons really kinda sucks too.
Atmosphere: 5
Food: 2
Service: 4
Scott S
Stopped in here on a road trip, got a couple burgers and the line was backed up a bit inside on an early friday afternoon. Food was still fresh and the service was pretty good.
Atmosphere: 4
Food: 5
Service: 4
Jessica
Drove home without checking bags to realize that they forgot the burger in the kids meal and an order of fries for one of the adult meals. Huge disappointment when you pay a big price for fast food for them to forget half of it. I was the only person in the drive through.
Atmosphere: 1
Food: 3
Service: 1
Tatiana Tuk
Just ordered a teen combo from here. And my fries were literally still frozen. Not good at all. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Calista
Saddened by how SOME of the staff treats customers. The customer service there is not it! Not sure if it’s a personal issue but I do see there is another review on here with a similar experience (mind you this isn’t the only time we’ve had a bad experience at this establishment) I, my mother, & nephew decided to go through the drive thru for breakfast(around 10am ) We noticed other vehicles had been waiting and just decided to leave which seems to be a thing at this place. We decided to wait, talked about what we wanted at the speaker ( but no one had taken the order yet) then a worker comes out with a note that says “no eggs, just lunch” (okay, no eggs. Let’s just get something else) he goes back in, we wait and nobody answered. so we drive up to the window. We ask “hello are you taking orders?”. The worker says “ yes but our system is down” (talking about the intercom) then shuts the window. we wait and notice he’s packing up breakfast so I told my mom “let’s just go inside”. She pulls around the front and as we were walking in another vehicle pulls up to the drive thru. Nobody answered so I thought I would walk over and tell them it’s not working. As I get there the worker starts speaking on the intercom and offers to take the order. So by that point I’m very confused. I go in and ask about everything and the worker very rudely pointing & telling me to read the sign and that he doesn’t want to argue about anything. At that point I’m just annoyed and tell him to take my mothers order. I did not get the name of him but he is a Tall,Fair skinned, individual with red hair & dark glasses.Do better A&W!!
Atmosphere: 1
Service: 1
Jaymz327psn
I got food poisoning from a chicken burger that was uncooked!!
Atmosphere: 3
Food: 1
Service: 3
Google user
Saddened by how SOME of the staff treats customers. The customer service there is not it! Not sure if it’s a personal issue but I do see there is another review on here with a similar experience (mind you this isn’t the only time we’ve had a bad experience at this establishment) I, my mother, \u0026 nephew decided to go through the drive thru for breakfast(around 10am ) We noticed other vehicles had been waiting and just decided to leave which seems to be a thing at this place. We decided to wait, talked about what we wanted at the speaker ( but no one had taken the order yet) then a worker comes out with a note that says “no eggs, just lunch” (okay, no eggs. Let’s just get something else) he goes back in, we wait and nobody answered. so we drive up to the window. We ask “hello are you taking orders?”. The worker says “ yes but our system is down” (talking about the intercom) then shuts the window. we wait and notice he’s packing up breakfast so I told my mom “let’s just go inside”. She pulls around the front and as we were walking in another vehicle pulls up to the drive thru. Nobody answered so I thought I would walk over and tell them it’s not working. As I get there the worker starts speaking on the intercom and offers to take the order. So by that point I’m very confused. I go in and ask about everything and the worker very rudely pointing \u0026 telling me to read the sign and that he doesn’t want to argue about anything. At that point I’m just annoyed and tell him to take my mothers order. I did not get the name of him but he is a Tall,Fair skinned, individual with red hair \u0026 dark glasses. Do better A\u0026W!!
Donavon Andrews
Was left by the speaker in complete silence for 5 minutes, only to pull of to the window, trying to explain that, and got interrupted with "because we're busy" and told to wait more, never seen a fast food place that doesn't prioritize the drive thru, and I've especially never seen one with non-existent customer service. I can now see why DQ is so popular in this town :)
Friendliest a\\u0026w staff i ever saw. Good stuff
Wanda Bomberak
Very clean and good food for a high traffic fast food joint!
Atmosphere: 5
Food: 5
Service: 5
Wyatt Ramsey
The service was fantastic and the chicken burgers were delicious. Very good experience overall.
Samantha Kakakaway
Used to be decent, now I swear the last 4 times I’ve gone I’m missing half my order that I’ve paid for, not to mention the pure attitude from the person taking orders, especially in the drive thru.
WingRider2011
Tired of waiting in driver thru or counter, tried both. Like others it’s easier to go to the gas station next door for coffee and a snack. Opening an hour later hasn’t helped the lineup in the morning. Put another worker on the counter would fix the morning open problem. Definitely need some guidance here. Heading back home soon.
Mega expensive
Ordered a mama burger with bacon combo to go. Would like to say they forgot something I payed extra for on the burger.i was halfway home to wetburn before I got into the burger and was upset I didn't have time to resolve this. Check before leaving to make sure your order is correct, partially poor rating for not being able to use the app for the coupons really kinda sucks too.
Atmosphere: 5
Food: 2
Service: 4
Stopped in here on a road trip, got a couple burgers and the line was backed up a bit inside on an early friday afternoon. Food was still fresh and the service was pretty good.
Atmosphere: 4
Food: 5
Service: 4
Drove home without checking bags to realize that they forgot the burger in the kids meal and an order of fries for one of the adult meals. Huge disappointment when you pay a big price for fast food for them to forget half of it. I was the only person in the drive through.
Atmosphere: 1
Food: 3
Service: 1
Just ordered a teen combo from here. And my fries were literally still frozen. Not good at all. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Saddened by how SOME of the staff treats customers. The customer service there is not it! Not sure if it’s a personal issue but I do see there is another review on here with a similar experience (mind you this isn’t the only time we’ve had a bad experience at this establishment) I, my mother, & nephew decided to go through the drive thru for breakfast(around 10am ) We noticed other vehicles had been waiting and just decided to leave which seems to be a thing at this place. We decided to wait, talked about what we wanted at the speaker ( but no one had taken the order yet) then a worker comes out with a note that says “no eggs, just lunch” (okay, no eggs. Let’s just get something else) he goes back in, we wait and nobody answered. so we drive up to the window. We ask “hello are you taking orders?”. The worker says “ yes but our system is down” (talking about the intercom) then shuts the window. we wait and notice he’s packing up breakfast so I told my mom “let’s just go inside”. She pulls around the front and as we were walking in another vehicle pulls up to the drive thru. Nobody answered so I thought I would walk over and tell them it’s not working. As I get there the worker starts speaking on the intercom and offers to take the order. So by that point I’m very confused. I go in and ask about everything and the worker very rudely pointing & telling me to read the sign and that he doesn’t want to argue about anything. At that point I’m just annoyed and tell him to take my mothers order. I did not get the name of him but he is a Tall,Fair skinned, individual with red hair & dark glasses.Do better A&W!!
Atmosphere: 1
Service: 1
I got food poisoning from a chicken burger that was uncooked!!
Atmosphere: 3
Food: 1
Service: 3
Saddened by how SOME of the staff treats customers. The customer service there is not it! Not sure if it’s a personal issue but I do see there is another review on here with a similar experience (mind you this isn’t the only time we’ve had a bad experience at this establishment) I, my mother, \u0026 nephew decided to go through the drive thru for breakfast(around 10am ) We noticed other vehicles had been waiting and just decided to leave which seems to be a thing at this place. We decided to wait, talked about what we wanted at the speaker ( but no one had taken the order yet) then a worker comes out with a note that says “no eggs, just lunch” (okay, no eggs. Let’s just get something else) he goes back in, we wait and nobody answered. so we drive up to the window. We ask “hello are you taking orders?”. The worker says “ yes but our system is down” (talking about the intercom) then shuts the window. we wait and notice he’s packing up breakfast so I told my mom “let’s just go inside”. She pulls around the front and as we were walking in another vehicle pulls up to the drive thru. Nobody answered so I thought I would walk over and tell them it’s not working. As I get there the worker starts speaking on the intercom and offers to take the order. So by that point I’m very confused. I go in and ask about everything and the worker very rudely pointing \u0026 telling me to read the sign and that he doesn’t want to argue about anything. At that point I’m just annoyed and tell him to take my mothers order. I did not get the name of him but he is a Tall,Fair skinned, individual with red hair \u0026 dark glasses. Do better A\u0026W!!
Was left by the speaker in complete silence for 5 minutes, only to pull of to the window, trying to explain that, and got interrupted with "because we're busy" and told to wait more, never seen a fast food place that doesn't prioritize the drive thru, and I've especially never seen one with non-existent customer service. I can now see why DQ is so popular in this town :)
Service was great and fast. Food was
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Friendliest a\\u0026w staff i ever saw. Good stuff
Very clean and good food for a high traffic fast food joint!
Atmosphere: 5
Food: 5
Service: 5
The service was fantastic and the chicken burgers were delicious. Very good experience overall.
Used to be decent, now I swear the last 4 times I’ve gone I’m missing half my order that I’ve paid for, not to mention the pure attitude from the person taking orders, especially in the drive thru.
Tired of waiting in driver thru or counter, tried both. Like others it’s easier to go to the gas station next door for coffee and a snack. Opening an hour later hasn’t helped the lineup in the morning. Put another worker on the counter would fix the morning open problem. Definitely need some guidance here. Heading back home soon.