good service there’s a wait for the food but its okay cause I ordered big food
Atmosphere: 5
Food: 5
Service: 5
Divina Gracia Vidal
We had a great time, my kids love the many options of donuts, and the dining was clean.
Atmosphere: 5
Food: 5
Service: 5
B Buye
Unbelievable amount of flies in this place. All over the baked good behind the glass also.
Atmosphere: 1
Food: 3
Service: 3
Harkirandeep Kaur
Quality of food
Atmosphere: 5
Food: 5
Service: 5
Elaine Kachor
Very disappointed in Tim Hortons in Maple Creek. My family was stranded on highway#1 with weather in the minus 20s with a windchill in the minus 30s. They got a ride into Maple Creek and were taken to Tim Hortons. They were not allowed entry as they have a very small "non-shedding" dog. They were not even allowed to stand between the 2 doors, out of the cold! Shame on you. I realize that dogs are not generally allowed, but this was an emergency situation. Very poor customer service and lack of empathy for a family in a very dire situation which could have ended very badly.
Great food, great service, but there is a lot of flies and wasps inside the building and not a lot of things to pervent those bugs from landing on food inside the food counter in the front. Please make sure to add some sort of fly catcher inside the building to pervent this in the future. (Edit) they still have not fixed it and have been serving baked goods that has been touched by flies and wasps. Disgusting! Those are health code violations! Never get the baked goods at this location!
Atmosphere: 1
Food: 1
Service: 1
Tyrell Brown
Not much to say. Typical Tim Hortons, nothing sets this place apart from others. Subpar food and coffee at high prices. I typically avoid Tim Hortons but stayed the night in Maple Creek so had to grab quick breakfast.
Atmosphere: 5
Food: 2
Service: 5
Vegetarian Foodie
Subject: Unacceptable Service and Overcharging
To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the recent experiences I've had at your [maple creek] Tim Hortons. I have been a loyal customer for years, but the service at this specific location has been consistently disappointing and unacceptable.
Firstly, your store closes earlier than the time listed on your app and Google. This is not just inconvenient but a waste of my time and gas, especially given that it’s a long drive from my house. If you're going to advertise certain hours, you should honor them. It’s extremely frustrating to drive all the way there only to find the doors closed before the listed time.
Secondly, the attitude of your staff, particularly two Filipino employees, is completely unprofessional. On my most recent visit, I ordered a muffin through the drive-thru and **specifically asked** for it to be heated. The woman working the window handed me a cold muffin, so I politely asked her to heat it as I had originally requested. Her response was beyond inappropriate — she gave me a nasty look, muttered what I can only assume was an insult in Tagalog under her breath, and snatched the muffin out of my hand. This level of disrespect is absolutely unacceptable, and no customer should be treated this way.
Additionally, they consistently fill iced cappuccinos below the cup's actual capacity. This is a regular occurrence, and it's become clear that this location doesn’t care about quality or consistency. If I’m paying for a full drink, I expect to receive it.
Now to the **50 cents overcharge**: This was a younger Filipino employee who arguing with me. I was charged extra for a caramel iced cappuccino that was part of my offer. When I brought this up, the same employee refused to listen to my concerns and kept repeating herself, trying to justify the overcharge with nonsensical explanations. It was clear she was more interested in arguing than solving the issue. Even the manager acknowledged that I was overcharged, but instead of owning up to the mistake, the employee rudely said, “Is it just for 50 cents? Take it and go.” It’s not about the 50 cents; it’s about the principle. Arguing with customers and dismissing their concerns is disgraceful customer service.
This is not the first time this has happened, but I let it go the first time. However, it’s clear that this location has a persistent problem with rude employees and poor service. At this point, I’m considering taking my business elsewhere unless serious changes are made.
I expect this issue to be addressed immediately and for someone from your corporate office to follow up with me. A business that allows such disrespect and incompetence to go unchecked will lose customers quickly.
Atmosphere: 1
Food: 1
Service: 1
ryder struck
Ate 50 Timbits. Employee looked shocked. Proceed to do the chubby bunny challenge, shoving 8 in my mouth. Took 5 minutes to chew. Want to throw up. Would do again. 5 stars
Friendly staff great experience
Atmosphere: 5
Food: 5
Service: 5
great staff great food
Atmosphere: 5
Food: 5
Service: 5
Fast service
Atmosphere: 5
Food: 5
Service: 5
Quick in drive thru and with smile in the window
Atmosphere: 5
Food: 5
Service: 5
Fast service and friendly staff
Atmosphere: 5
Food: 5
Service: 5
good service there’s a wait for the food but its okay cause I ordered big food
Atmosphere: 5
Food: 5
Service: 5
We had a great time, my kids love the many options of donuts, and the dining was clean.
Atmosphere: 5
Food: 5
Service: 5
Unbelievable amount of flies in this place. All over the baked good behind the glass also.
Atmosphere: 1
Food: 3
Service: 3
Quality of food
Atmosphere: 5
Food: 5
Service: 5
Very disappointed in Tim Hortons in Maple Creek. My family was stranded on highway#1 with weather in the minus 20s with a windchill in the minus 30s. They got a ride into Maple Creek and were taken to Tim Hortons. They were not allowed entry as they have a very small "non-shedding" dog. They were not even allowed to stand between the 2 doors, out of the cold! Shame on you. I realize that dogs are not generally allowed, but this was an emergency situation.
Very poor customer service and lack of empathy for a family in a very dire situation which could have ended very badly.
Service: 1
Restaurantji Recommends
Great food, great service, but there is a lot of flies and wasps inside the building and not a lot of things to pervent those bugs from landing on food inside the food counter in the front. Please make sure to add some sort of fly catcher inside the building to pervent this in the future. (Edit) they still have not fixed it and have been serving baked goods that has been touched by flies and wasps. Disgusting! Those are health code violations! Never get the baked goods at this location!
Atmosphere: 1
Food: 1
Service: 1
Not much to say. Typical Tim Hortons, nothing sets this place apart from others. Subpar food and coffee at high prices. I typically avoid Tim Hortons but stayed the night in Maple Creek so had to grab quick breakfast.
Atmosphere: 5
Food: 2
Service: 5
Subject: Unacceptable Service and Overcharging
To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the recent experiences I've had at your [maple creek] Tim Hortons. I have been a loyal customer for years, but the service at this specific location has been consistently disappointing and unacceptable.
Firstly, your store closes earlier than the time listed on your app and Google. This is not just inconvenient but a waste of my time and gas, especially given that it’s a long drive from my house. If you're going to advertise certain hours, you should honor them. It’s extremely frustrating to drive all the way there only to find the doors closed before the listed time.
Secondly, the attitude of your staff, particularly two Filipino employees, is completely unprofessional. On my most recent visit, I ordered a muffin through the drive-thru and **specifically asked** for it to be heated. The woman working the window handed me a cold muffin, so I politely asked her to heat it as I had originally requested. Her response was beyond inappropriate — she gave me a nasty look, muttered what I can only assume was an insult in Tagalog under her breath, and snatched the muffin out of my hand. This level of disrespect is absolutely unacceptable, and no customer should be treated this way.
Additionally, they consistently fill iced cappuccinos below the cup's actual capacity. This is a regular occurrence, and it's become clear that this location doesn’t care about quality or consistency. If I’m paying for a full drink, I expect to receive it.
Now to the **50 cents overcharge**: This was a younger Filipino employee who arguing with me.
I was charged extra for a caramel iced cappuccino that was part of my offer. When I brought this up, the same employee refused to listen to my concerns and kept repeating herself, trying to justify the overcharge with nonsensical explanations. It was clear she was more interested in arguing than solving the issue. Even the manager acknowledged that I was overcharged, but instead of owning up to the mistake, the employee rudely said, “Is it just for 50 cents? Take it and go.” It’s not about the 50 cents; it’s about the principle. Arguing with customers and dismissing their concerns is disgraceful customer service.
This is not the first time this has happened, but I let it go the first time. However, it’s clear that this location has a persistent problem with rude employees and poor service. At this point, I’m considering taking my business elsewhere unless serious changes are made.
I expect this issue to be addressed immediately and for someone from your corporate office to follow up with me. A business that allows such disrespect and incompetence to go unchecked will lose customers quickly.
Atmosphere: 1
Food: 1
Service: 1
Ate 50 Timbits. Employee looked shocked. Proceed to do the chubby bunny challenge, shoving 8 in my mouth. Took 5 minutes to chew. Want to throw up. Would do again. 5 stars
Atmosphere: 5
Food: 5
Service: 5
Helpful staff
Atmosphere: 5
Food: 5
Service: 5
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