We went to the Bears Den bowling alley today to celebrate my nephew's birthday. Our experience was a horrific one. She ordered four pizzas and four pitchers of pop after learning that we had to place a food order, but she also wanted to pick up some little Caesars for the kids! In order for her to have all of the pizza at once, she ordered that the food be finished at 1:30. Bears den pizza was not ready and the kids were starving, so they started eating all the little caresses pizza! The workers were mad that she was feeding the kids pizza from another place! It was not like she never ordered pizza from them! Honestly, Bears den is a bowling alley, they shouldn’t be allowed to bring in anything they want when hosting a birthday party they are renting the space! After we finally received the pizza from Bear's Den, it was soggy and not very delicious. As we were simply trying to have fun, Doris Young entered the room out of no where and began screaming at everyone in there, shaking with intense rage, scaring the kids telling everyone to "if your not wearing bowling shoes, go take your shoes off at the door!!!." Also not the whole area is bowling floor, by the end of the party our socks were black! I’m just confused when does someone have the right to treat paying customers like that? I am aware that my sister paid a substantial amount of money to host her son's birthday celebration there, therefore the disrespect they experienced was unnecessary and extremely unprofessional! Hopefully the next people that decide to throw a birthday party there has a better experience.
Atmosphere: 1
Food: 1
Service: 1
Jaimie Lynn
Ordered ribs and ceaser got chicken and fries !!!
Atmosphere: 5
Food: 1
Service: 2
Blu Matechuck
Kid-friendliness: The manager is rude and ignorant..... and on top of that there was bugs in the cups definitely not coming here again and I wouldn't want anyone else to experience what we experienced
Tasha Mckay
Kind of slow and service isn't always the greatest but I do like a couple servers that have been there for years they make up for it.
Chris Poudrier
Update: The prices have become far too high. Expect to be shocked when you get your bill.The best comfort food in town. If you're from here there is no other place to get lumberhouse food. If you know you know. Ham, chicken and cheese with fries and meat sauce for me. Extra mayo on the sandwich. Word.
Traskie
The atmosphere is amazing but everything else here is not good.
Atmosphere: 5
Food: 1
Service: 1
jasveer singh
Very pathetically run business (if you would even call it that). called to book two lanes for bowling.. manager informed us it’s all booked up… we get here no lanes in use our entire time of being here. 12 people using one pathetic destroyed lane. Ordered the greatly raves about pizza from the bears den side.. and stale, hard and very minimal toppings for the price. Our juice and pop were filled with stale mildewed tasting ice— our cup have 4 bugs in them (I have a video and photo of the facility and bugs in cups). The hostess was extremely pathetic and lacked in all aspects and responsibility’s of her job. We arrived and the restaurant and bowling alley had no one in it. We had asked for a pitcher of water and her reply was “I’ll give it to you when I have the time” in an extreme attitude. (We also have this on video). Very poorly ran. I do not recommend this place for anyone in town or coming into town (as we are), the establishment has some pretty neat features with decor on the restaurant side, but over all very filthy. I wish I could give it a negative 5 stars. The only upside about our visit is it is child friendly.
Brenda Hastings
Didn’t even wanna give this place one star….The atmosphere is cute and charming; the only reason it deserves a star. The staff working here are very ignorant, had no greeting when my family and I came in she only slammed down a clipboard and said names. We wanted to get some lunch and play a few rounds of bowling…there being 13 of us we asked for another lane and we’re told they were booked up(been here for an hour and a half) we have been the only people in here apart from a couple that bowled a quick round. The service was terrible, no one is ever behind the counter, received multiple rude looks and snarky comments. She perceived herself to be way busier than she was…..needless to say I will never be coming back to this establishment. Nor would I recommend anyone being their families here till they hire staff equipped to provide basic customer service. So I started out as in a way you can write a review
from dawn till dusk
Food was Really good, sorry forgot to take pictures , visit yourself you will not regret.
Must be nice to open and close as you please. Had family coming for Easter weekend but was told that because Friday was a holiday that they were gonna just close all weekend. No wonder nobody shops or spends money in this town and always goes out of town for things to do.
Mike Fredericks
Terrible lasagna - layers of plain pasta - yuck. They also forgot our salad dressing after all the toppings were on. Only people in the entire restaurant and they made no attempt to fix our orders. Maybe the cooks should turn their cell phones off when they are preparing other people's food!
Edward Laliberte
Had a great experience, the staff were polite service was fast and the food was amazing.
ty pelletier
No one answers the phone but I do know the pizza is good.
Darren Petit
Terrible experience. The girl(Brenda) ignored me upon arrival. She didn't ask if we wanted drinks until we were ready to order food. She did not ask once how the food was or if we needed anything else. I asked for a poutine/dry ribs and all I could taste was burnt oil from the deep fryer (I'm a chef) and the Ceasar salad had no dressing on it
We went to the Bears Den bowling alley today to celebrate my nephew's birthday. Our experience was a horrific one. She ordered four pizzas and four pitchers of pop after learning that we had to place a food order, but she also wanted to pick up some little Caesars for the kids! In order for her to have all of the pizza at once, she ordered that the food be finished at 1:30. Bears den pizza was not ready and the kids were starving, so they started eating all the little caresses pizza! The workers were mad that she was feeding the kids pizza from another place! It was not like she never ordered pizza from them! Honestly, Bears den is a bowling alley, they shouldn’t be allowed to bring in anything they want when hosting a birthday party they are renting the space! After we finally received the pizza from Bear's Den, it was soggy and not very delicious. As we were simply trying to have fun, Doris Young entered the room out of no where and began screaming at everyone in there, shaking with intense rage, scaring the kids telling everyone to "if your not wearing bowling shoes, go take your shoes off at the door!!!." Also not the whole area is bowling floor, by the end of the party our socks were black! I’m just confused when does someone have the right to treat paying customers like that? I am aware that my sister paid a substantial amount of money to host her son's birthday celebration there, therefore the disrespect they experienced was unnecessary and extremely unprofessional! Hopefully the next people that decide to throw a birthday party there has a better experience.
Atmosphere: 1
Food: 1
Service: 1
Ordered ribs and ceaser got chicken and fries !!!
Atmosphere: 5
Food: 1
Service: 2
Kid-friendliness: The manager is rude and ignorant..... and on top of that there was bugs in the cups definitely not coming here again and I wouldn't want anyone else to experience what we experienced
Kind of slow and service isn't always the greatest but I do like a couple servers that have been there for years they make up for it.
Update: The prices have become far too high. Expect to be shocked when you get your bill.The best comfort food in town. If you're from here there is no other place to get lumberhouse food. If you know you know. Ham, chicken and cheese with fries and meat sauce for me. Extra mayo on the sandwich. Word.
The atmosphere is amazing but everything else here is not good.
Atmosphere: 5
Food: 1
Service: 1
Very pathetically run business (if you would even call it that). called to book two lanes for bowling.. manager informed us it’s all booked up… we get here no lanes in use our entire time of being here. 12 people using one pathetic destroyed lane. Ordered the greatly raves about pizza from the bears den side.. and stale, hard and very minimal toppings for the price. Our juice and pop were filled with stale mildewed tasting ice— our cup have 4 bugs in them (I have a video and photo of the facility and bugs in cups). The hostess was extremely pathetic and lacked in all aspects and responsibility’s of her job. We arrived and the restaurant and bowling alley had no one in it. We had asked for a pitcher of water and her reply was “I’ll give it to you when I have the time” in an extreme attitude. (We also have this on video). Very poorly ran. I do not recommend this place for anyone in town or coming into town (as we are), the establishment has some pretty neat features with decor on the restaurant side, but over all very filthy. I wish I could give it a negative 5 stars. The only upside about our visit is it is child friendly.
Didn’t even wanna give this place one star….The atmosphere is cute and charming; the only reason it deserves a star. The staff working here are very ignorant, had no greeting when my family and I came in she only slammed down a clipboard and said names. We wanted to get some lunch and play a few rounds of bowling…there being 13 of us we asked for another lane and we’re told they were booked up(been here for an hour and a half) we have been the only people in here apart from a couple that bowled a quick round. The service was terrible, no one is ever behind the counter, received multiple rude looks and snarky comments. She perceived herself to be way busier than she was…..needless to say I will never be coming back to this establishment. Nor would I recommend anyone being their families here till they hire staff equipped to provide basic customer service. So I started out as in a way you can write a review
Food was Really good, sorry forgot to take pictures , visit yourself you will not regret.
amazing pizza
Restaurantji Recommends
Must be nice to open and close as you please. Had family coming for Easter weekend but was told that because Friday was a holiday that they were gonna just close all weekend. No wonder nobody shops or spends money in this town and always goes out of town for things to do.
Terrible lasagna - layers of plain pasta - yuck. They also forgot our salad dressing after all the toppings were on. Only people in the entire restaurant and they made no attempt to fix our orders. Maybe the cooks should turn their cell phones off when they are preparing other people's food!
Had a great experience, the staff were polite service was fast and the food was amazing.
No one answers the phone but I do know the pizza is good.
Terrible experience. The girl(Brenda) ignored me upon arrival. She didn't ask if we wanted drinks until we were ready to order food. She did not ask once how the food was or if we needed anything else. I asked for a poutine/dry ribs and all I could taste was burnt oil from the deep fryer (I'm a chef) and the Ceasar salad had no dressing on it
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