Always excellent service! Friendly staff. And they always remember my pup who barks at them for his pup cup!!
Atmosphere: 5
Food: 5
Service: 5
Junnaid Aboobaker
Good variety of coffee
Atmosphere: 4
Food: 4
Service: 5
DeniseAnne Taylor
Mobile ordered before I left the house (at 1030) 10 min drive bc this location always takes so long. Order wasn't ready until 1055. 25 mins for a refresher? 2 baristas making drinks. 1 made 6 drinks before the other made 1. This is the only starbucks between home and work... guess I'll just save my money from now on
Atmosphere: 3
Food: 2
Tamana Asar
Good people friendly behavior
younhwa joo
Hello, On that day, the weather was wonderful, and I ordered two oat lattes. However, the service I received at the Stonebridge Starbucks was extremely disappointing. The staff member who took my order appeared to be of Filipino descent and seemed older in age. She served me with a noticeably unfriendly facial expression and spoke in such a low voice that I could barely understand her. As a result, I had to repeat and confirm my order clearly myself. This was the first time I have ever experienced such an unpleasant situation at Starbucks. It was shocking because, in contrast, other Starbucks locations usually greet customers with bright smiles and excellent service. Although I asked for her name, I ultimately decided not to report her directly, as I felt it might be too harsh. Nevertheless, because of this encounter, I have decided not to return to the Stonebridge Starbucks in the future. I am sharing this experience through your survey in the hope that it will help improve the quality of your service going forward. Thank you.
Dustin Gamester
Newest location, they do a good job, no complaints
Atmosphere: 5
Food: 5
Service: 5
Bearies
Told us the coffee was fresh but it was cold.
Atmosphere: 1
Food: 1
Service: 1
Vitalii Iakymets
Very friendly staff, our drinks are perfect 😍
Atmosphere: 5
Food: 5
Service: 5
Valeriia Nikonova
I waited about 10 minutes for my latte and black coffee at the drive-thru. The girl at the window was handling both taking orders through the headset and giving out drinks, which made the service feel quite slow.
As someone who works in customer service, I understand the pressure, but I think the workflow could be better organized to speed things up. Thanks for the effort, just hoping for a smoother experience next time.
everyone who works here are honestly so awesome. i also do not understand the bad reviews because this is now my main starbucks!! they are so quick with my stuff and always get my order right.
Atmosphere: 5
Food: 5
Service: 5
A E
Lovely Starbucks in Stoneridge with outdoor seating in the summer!
Atmosphere: 5
Service: 5
Blair Kelsie
I don't really understand the bad reviews. The staff is always very friendly and the drinks are exactly what I would expect from Starbucks
Atmosphere: 4
Service: 5
Damien Delnea
Incredibly slow
tony tran
I had a very disappointing experience at this Starbucks location today. The barista who took my order — a short-haired Asian woman wearing a white sweater and no name tag — got my order completely wrong from the start. She punched it in incorrectly despite me repeating it clearly, and then proceeded to make both of my drinks incorrectly.
When I tried to explain the mistake, I was met with a dismissive attitude rather than a genuine effort to make things right. As a customer, I expect basic accuracy and courtesy, especially when I’m paying premium prices. Not only did I leave with drinks I didn’t order, but the lack of accountability was frustrating.
I don’t like leaving negative reviews, but this felt careless and unprofessional. I hope management takes this seriously and ensures better training or supervision for staff — especially for situations where customers are not being heard or respected.
Always excellent service! Friendly staff. And they always remember my pup who barks at them for his pup cup!!
Atmosphere: 5
Food: 5
Service: 5
Good variety of coffee
Atmosphere: 4
Food: 4
Service: 5
Mobile ordered before I left the house (at 1030) 10 min drive bc this location always takes so long. Order wasn't ready until 1055. 25 mins for a refresher?
2 baristas making drinks. 1 made 6 drinks before the other made 1.
This is the only starbucks between home and work... guess I'll just save my money from now on
Atmosphere: 3
Food: 2
Good people friendly behavior
Hello,
On that day, the weather was wonderful, and I ordered two oat lattes. However, the service I received at the Stonebridge Starbucks was extremely disappointing.
The staff member who took my order appeared to be of Filipino descent and seemed older in age. She served me with a noticeably unfriendly facial expression and spoke in such a low voice that I could barely understand her. As a result, I had to repeat and confirm my order clearly myself.
This was the first time I have ever experienced such an unpleasant situation at Starbucks. It was shocking because, in contrast, other Starbucks locations usually greet customers with bright smiles and excellent service.
Although I asked for her name, I ultimately decided not to report her directly, as I felt it might be too harsh. Nevertheless, because of this encounter, I have decided not to return to the Stonebridge Starbucks in the future.
I am sharing this experience through your survey in the hope that it will help improve the quality of your service going forward.
Thank you.
Newest location, they do a good job, no complaints
Atmosphere: 5
Food: 5
Service: 5
Told us the coffee was fresh but it was cold.
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff, our drinks are perfect 😍
Atmosphere: 5
Food: 5
Service: 5
I waited about 10 minutes for my latte and black coffee at the drive-thru. The girl at the window was handling both taking orders through the headset and giving out drinks, which made the service feel quite slow.
As someone who works in customer service, I understand the pressure, but I think the workflow could be better organized to speed things up. Thanks for the effort, just hoping for a smoother experience next time.
Atmosphere: 2
Service: 3
Staff care
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
everyone who works here are honestly so awesome. i also do not understand the bad reviews because this is now my main starbucks!! they are so quick with my stuff and always get my order right.
Atmosphere: 5
Food: 5
Service: 5
Lovely Starbucks in Stoneridge with outdoor seating in the summer!
Atmosphere: 5
Service: 5
I don't really understand the bad reviews. The staff is always very friendly and the drinks are exactly what I would expect from Starbucks
Atmosphere: 4
Service: 5
Incredibly slow
I had a very disappointing experience at this Starbucks location today. The barista who took my order — a short-haired Asian woman wearing a white sweater and no name tag — got my order completely wrong from the start. She punched it in incorrectly despite me repeating it clearly, and then proceeded to make both of my drinks incorrectly.
When I tried to explain the mistake, I was met with a dismissive attitude rather than a genuine effort to make things right. As a customer, I expect basic accuracy and courtesy, especially when I’m paying premium prices. Not only did I leave with drinks I didn’t order, but the lack of accountability was frustrating.
I don’t like leaving negative reviews, but this felt careless and unprofessional. I hope management takes this seriously and ensures better training or supervision for staff — especially for situations where customers are not being heard or respected.
Atmosphere: 3
Food: 2
Service: 1
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