I have not seen any tim hortons more clean then this any time I visit they always have clean and spotless storefront. This has been my regular go to for a cup coffee with peace and will be for a long long time.
Atmosphere: 5
Food: 5
Service: 5
Payel Patel
Everything thing is just perfect, just what I look for in a cafe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
Alpesh Patel
associate name PRINCE service is good excellent mind blowing He is so fast he never disappoints me whenever i visit
Dietary restrictions: Excited
Kid-friendliness: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Moges Mamo
Employees are very friendly, professional and caring
Atmosphere: 5
Food: 5
Service: 5
Player 5905
Too Much Wait
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Mango Frozen Lemonade
Tejal Ahir
Yeah this place is very good staff behave polite, kind and respectful too and good service. And always fresh means yeah they mean it sell fresh foods to customers.
Kid-friendliness: They treat in a good manner with all the kids.
I ordered delivery on the Tims app (I live in Brighton) and it was sent to the Rosewood location.. And then the dash driver delivered it to the downtown Tim Hortons and said they couldn't find my house! It literally searches no problem at all on Google maps and what logic is there to take my order from one Tim's to another?!
Oh and what a surprise, I try to go to customer support tab in the app, and it causes a complete app crash and is unusable. You literally can't access support.
Then the driver called and I had to explain in great detail where I live. The food arrived stone cold and my hot beverage was an iced tea by time it arrived.
Pathetic service, you really need to tweak the app to determine the closest location, fix it for customer support, and use some logic where the food is going.
I deserve a gift card for this level of service.
Atmosphere: 1
Food: 1
Service: 1
Emma Ruether
I went there to order a grilled cheese. I had one not too long ago and it was still on the menu on the Tim Hortons app. But alas when I ordered it the worker informed me it was discontinued and has been for a while. That’s ok. I ordered the chicken cilantro wrap and it was excellent. I then ordered a honey dip donut and an iced tea. I drove up to the window and waited a long time before the worker came over. They informed me they are out of honey dip donuts and asked if I wanted anything else. That’s ok it happens. So I got a chocolate dip. She walked away and again took a while before she came back to hand me my order and I paid and left. My wrap was great but when I took a sip of my iced tea it did not taste right. Almost watered down and like a flat pop, not at all what their iced tea usually tastes like. But things took a turn for the worst when i reached for my donut. I pulled it out of the bag and half of the icing was gone. I looked in the bag and there was absolutely none on the inside that had rubbed off. I’m very disappointed with this experience. Will not go back to this location.
My wifes order was wrong... ordered bacon belt sandwich got bacon egg sandwich.. found out while on the the road thanks alot
Atmosphere: 3
Food: 2
Service: 4
Sua Mide
Got there to make an order and I (A Black Woman) was not acknowledged for about 11min until my White husband stepped in to make the same order and they didn’t attend to my order for another 25min and they keep answering other clients that came after me,until I asked for a refund which they also didn’t want to give back until my husband insisted on the refund.
I felt discriminated against and so sad because of how I was treated..
Atmosphere: 1
Service: 1
Scott
My girlfriend was in line and ignored until I came and got someone's attention. Then once we ordered we waited 25 minutes and eventually asked for a refund. They didn't want to give her a refund until I stepped in and insisted. Overall terrible customer service that left my girlfriend feeling very low. Save your money and go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Zibran Islam
Love this place as it’s clean and the customer service is really better than most of the branch in my city.
Atmosphere: 5
Food: 5
Service: 4
Malarvili Muthusamy
Very friendly staffs, clean restaurant. I can some problems with my app and the staff was very helpful and assisted me till the end. The team there is always happy and very fast and full of energy.
I have not seen any tim hortons more clean then this any time I visit they always have clean and spotless storefront. This has been my regular go to for a cup coffee with peace and will be for a long long time.
Atmosphere: 5
Food: 5
Service: 5
Everything thing is just perfect, just what I look for in a cafe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
associate name PRINCE service is good excellent mind blowing
He is so fast he never disappoints me whenever i visit
Dietary restrictions: Excited
Kid-friendliness: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Employees are very friendly, professional and caring
Atmosphere: 5
Food: 5
Service: 5
Too Much Wait
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Mango Frozen Lemonade
Yeah this place is very good staff behave polite, kind and respectful too and good service. And always fresh means yeah they mean it sell fresh foods to customers.
Kid-friendliness: They treat in a good manner with all the kids.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Nice place to hangout
Atmosphere: 5
Food: 5
Service: 5
very friendly team, jasleen was so helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Craveables Crispy Chicken, Bagels
I ordered delivery on the Tims app (I live in Brighton) and it was sent to the Rosewood location.. And then the dash driver delivered it to the downtown Tim Hortons and said they couldn't find my house! It literally searches no problem at all on Google maps and what logic is there to take my order from one Tim's to another?!
Oh and what a surprise, I try to go to customer support tab in the app, and it causes a complete app crash and is unusable. You literally can't access support.
Then the driver called and I had to explain in great detail where I live. The food arrived stone cold and my hot beverage was an iced tea by time it arrived.
Pathetic service, you really need to tweak the app to determine the closest location, fix it for customer support, and use some logic where the food is going.
I deserve a gift card for this level of service.
Atmosphere: 1
Food: 1
Service: 1
I went there to order a grilled cheese. I had one not too long ago and it was still on the menu on the Tim Hortons app. But alas when I ordered it the worker informed me it was discontinued and has been for a while. That’s ok. I ordered the chicken cilantro wrap and it was excellent. I then ordered a honey dip donut and an iced tea. I drove up to the window and waited a long time before the worker came over. They informed me they are out of honey dip donuts and asked if I wanted anything else. That’s ok it happens. So I got a chocolate dip. She walked away and again took a while before she came back to hand me my order and I paid and left. My wrap was great but when I took a sip of my iced tea it did not taste right. Almost watered down and like a flat pop, not at all what their iced tea usually tastes like. But things took a turn for the worst when i reached for my donut. I pulled it out of the bag and half of the icing was gone. I looked in the bag and there was absolutely none on the inside that had rubbed off. I’m very disappointed with this experience. Will not go back to this location.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
My wifes order was wrong... ordered bacon belt sandwich got bacon egg sandwich.. found out while on the the road thanks alot
Atmosphere: 3
Food: 2
Service: 4
Got there to make an order and I (A Black Woman) was not acknowledged for about 11min until my White husband stepped in to make the same order and they didn’t attend to my order for another 25min and they keep answering other clients that came after me,until I asked for a refund which they also didn’t want to give back until my husband insisted on the refund.
I felt discriminated against and so sad because of how I was treated..
Atmosphere: 1
Service: 1
My girlfriend was in line and ignored until I came and got someone's attention. Then once we ordered we waited 25 minutes and eventually asked for a refund. They didn't want to give her a refund until I stepped in and insisted. Overall terrible customer service that left my girlfriend feeling very low. Save your money and go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Love this place as it’s clean and the customer service is really better than most of the branch in my city.
Atmosphere: 5
Food: 5
Service: 4
Very friendly staffs, clean restaurant. I can some problems with my app and the staff was very helpful and assisted me till the end.
The team there is always happy and very fast and full of energy.
Atmosphere: 5
Food: 5
Service: 5
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