I visited the drive-thru today and ordered my usual: a bagel with cream cheese, a croissant, and a decaf coffee. Unfortunately, my order was completely wrong. They didn’t toast my bagel and added butter instead of cream cheese. I drove back to have it corrected, and while they did fix the butter mistake, they still didn’t toast the bagel.
On top of that, the staff misheard "decaf" as "dark roast" and gave me a dark roast coffee with "DC" written on the lid even after I corrected my order at the window. I didn’t realize the mistake until 11 PM, when I couldn’t fall asleep due to the caffeine.
This was a really frustrating experience. I’ve been a regular customer since this location opened and have never had an issue until today. A bagel that isn’t toasted is hard to eat, and this kind of miscommunication shouldn’t happen. I hope the manager addresses this by training employees to confirm orders with customers if they’re unsure.
Atmosphere: 2
Food: 2
Service: 2
Sam Phoenix
Food poisoning from this Time Hortons branch poor handling of food. Rude customer service as well. Have some customer service ethics kindly
Atmosphere: 3
Food: 1
Service: 1
Ama Obasi
Fire Priya. Never put her in drive thru again
Atmosphere: 2
Food: 1
María Rodríguez
The most unpleasant thing is getting inside to put your order in and see how many flies are all over the baked goods :/ I decided not to order any and go just with coffee. Yikes!
Atmosphere: 2
Food: 2
Service: 3
Francisco Blanco
The managers are so mean with all the customers and employees. Too bad place. 🤢
Decently fast service, food be was great. Egg was cold hash brown was not cooked properly. A bit to much sauce
Atmosphere: 5
Food: 2
Service: 3
The cashier was nice friendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Raisin Bran Muffin, Fries
Good food, usually quick slower during lunch time.
Atmosphere: 4
Food: 4
Service: 4
Wheelchair accessibility: They have a ramp to get onto the sidewalk
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Fries
Kid-friendliness: Happy meals but in Tim’s
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries
Good food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries
Good food nice service
Parking: Eiffy
Atmosphere: 4
Food: 4
Service: 5
Not very clean, tables are not cleaned. Shoes stick to the floor.
Fast and efficient service. Visited early in the morning with no lines, plenty of space, and a clean environment.
Atmosphere: 5
Food: 4
Service: 4
Good, I like it here. It’s close to my school, so I come here frequently.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
I visited the drive-thru today and ordered my usual: a bagel with cream cheese, a croissant, and a decaf coffee. Unfortunately, my order was completely wrong. They didn’t toast my bagel and added butter instead of cream cheese. I drove back to have it corrected, and while they did fix the butter mistake, they still didn’t toast the bagel.
On top of that, the staff misheard "decaf" as "dark roast" and gave me a dark roast coffee with "DC" written on the lid even after I corrected my order at the window. I didn’t realize the mistake until 11 PM, when I couldn’t fall asleep due to the caffeine.
This was a really frustrating experience. I’ve been a regular customer since this location opened and have never had an issue until today. A bagel that isn’t toasted is hard to eat, and this kind of miscommunication shouldn’t happen. I hope the manager addresses this by training employees to confirm orders with customers if they’re unsure.
Atmosphere: 2
Food: 2
Service: 2
Food poisoning from this Time Hortons branch poor handling of food. Rude customer service as well. Have some customer service ethics kindly
Atmosphere: 3
Food: 1
Service: 1
Fire Priya. Never put her in drive thru again
Atmosphere: 2
Food: 1
The most unpleasant thing is getting inside to put your order in and see how many flies are all over the baked goods :/ I decided not to order any and go just with coffee. Yikes!
Atmosphere: 2
Food: 2
Service: 3
The managers are so mean with all the customers and employees. Too bad place. 🤢
Atmosphere: 1
Food: 1
Service: 1
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