The mother-daughter duo needs to be trained on customer service. Very lacking on people skills and probably the worst customer service I have ever seen anywhere.
Atmosphere: 1
Food: 1
Service: 1
Ava Slinkard
I never give reviews but my experience at Subway was honestly so bad that I had to so I could warn other people to not go to this location. I always go to Subway because it is a fast food alternative that still provides healthy options. I am someone who counts calories so Subway is a lifesaver for me when I need something quick to eat. I went to this location and tried to order and customize a wrap. The two ladies, who are a mother and daughter duo, told me that I was not allowed to customize a wrap, and that it had to be made exactly as what it is on the board. But then they let me switch to bread and customize that sandwich despite me not ordering a specific sandwich from the board. They told me corporate would not allow them. There was a lady behind us who actually worked at the Subway in Athens, who very respectfully told them that they are allowed to customize wraps and that, in Athens, they customize wraps all the time. I didn't want to cause any problem, so I ate the bread, and took the extra calorie hit to my calorie allowance. Then when the lady who worked at the Subway in Athens left after getting her sandwiches, they talked bad about her to other customers! The AUDACITY! Then it got even worse. An elderly and audibly impaired woman came in trying to order a 12 inch sandwich cut into 8 parts. They very rudely told her that they couldn't do that. When the older woman tried to further explain, they kept cutting her off and started asking her if she wanted 8 sandwiches, or if she wanted a platter. The elderly woman tried to tell them again, that she just wanted one sandwich cut into 8 parts, they interuppted her once more and told her she could not do that. When she tried to customize her sandwich, they told her she couldn't, then they got very angry with her when she said that the other subways in Athens allow it. The two women started yelling at the older woman saying this is not a franchise and the owner can basically do what he wants. It all boils down to this, these women are rude, disrespectful, and lazy, and are on a power trip if I have ever saw one. The Subway in Ardmore has lost my support for being rude and disrespectful. I have never seen this is my life, and am ashamed for them.
Atmosphere: 1
Food: 2
Service: 1
Robert Amerson
Quick place to get in and out. Biker friendly.
Atmosphere: 5
Food: 5
Service: 5
It's Just Dee
Very nice and clean location. The staff was friendly and took time to be sure my order was done as ordered. And my roast beef sub was very good 👍🏻👍🏻
emma leigh
Have never had issues with any other Subway toasting my sandwiches but have been repeatedly told at this location that they don’t toast any sandwiches when they definitely used to. Kinda frustrating. I don’t want a cold sandwich.
Atmosphere: 1
Food: 1
Service: 1
Charles Stewart
This location is excellent, the food is the best Subway you'll find anywhere, but the employees make it truly special! We drive out of our way to visit this Subway because they genuinely are that much better.
Our catering order today was placed over the phone because we had a couple special requests. The order was initiated last night but was completed this morning. Both shift leads (Lori and Anne) plus the Manager today (MIchelle) all went above and beyond to ensure our order was exactly what we hoped it would be.
The owner should be very proud of the team and if you need a sub while in, or passing through Ardmore, this is your spot!
Once I got home with my sandwiches, the bread was very stale and the tomatoes were mushy and had to be taken off. I was extremely disappointed with the way I was treated when trying to order food. The woman could not understand me and therefore got loud and angry.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Flaherty
If I could give negative stars, I would. The old lady working today decided that I was the customer she wanted to scream at for no reason. Then she refused to give her name. I can't believe they let these people work in customer service. After years of being a loyal subway customer, I will not be returning. I spent $45 and waited over an hour to have my day ruined.
Penny Heery
Asked for More lettuce there was barely any on the sandwiches asked for less mayo it was dripping from the sandwiches less salt & pepper made my tongue burn more black olives not many there they were the absolutely worst subs I've ever received in Ardmore Tn do yourself a favor go in and order so you know what you're getting because no matter what you ask for online they do whatever they want anyways!
Parking: Ardmore Tn usually a very good place to eat but normally we ordered inside onlines not worth the effort
The mother-daughter duo needs to be trained on customer service. Very lacking on people skills and probably the worst customer service I have ever seen anywhere.
Atmosphere: 1
Food: 1
Service: 1
I never give reviews but my experience at Subway was honestly so bad that I had to so I could warn other people to not go to this location. I always go to Subway because it is a fast food alternative that still provides healthy options. I am someone who counts calories so Subway is a lifesaver for me when I need something quick to eat. I went to this location and tried to order and customize a wrap. The two ladies, who are a mother and daughter duo, told me that I was not allowed to customize a wrap, and that it had to be made exactly as what it is on the board. But then they let me switch to bread and customize that sandwich despite me not ordering a specific sandwich from the board. They told me corporate would not allow them. There was a lady behind us who actually worked at the Subway in Athens, who very respectfully told them that they are allowed to customize wraps and that, in Athens, they customize wraps all the time. I didn't want to cause any problem, so I ate the bread, and took the extra calorie hit to my calorie allowance. Then when the lady who worked at the Subway in Athens left after getting her sandwiches, they talked bad about her to other customers! The AUDACITY! Then it got even worse. An elderly and audibly impaired woman came in trying to order a 12 inch sandwich cut into 8 parts. They very rudely told her that they couldn't do that. When the older woman tried to further explain, they kept cutting her off and started asking her if she wanted 8 sandwiches, or if she wanted a platter. The elderly woman tried to tell them again, that she just wanted one sandwich cut into 8 parts, they interuppted her once more and told her she could not do that. When she tried to customize her sandwich, they told her she couldn't, then they got very angry with her when she said that the other subways in Athens allow it. The two women started yelling at the older woman saying this is not a franchise and the owner can basically do what he wants. It all boils down to this, these women are rude, disrespectful, and lazy, and are on a power trip if I have ever saw one. The Subway in Ardmore has lost my support for being rude and disrespectful. I have never seen this is my life, and am ashamed for them.
Atmosphere: 1
Food: 2
Service: 1
Quick place to get in and out. Biker friendly.
Atmosphere: 5
Food: 5
Service: 5
Very nice and clean location. The staff was friendly and took time to be sure my order was done as ordered. And my roast beef sub was very good 👍🏻👍🏻
Have never had issues with any other Subway toasting my sandwiches but have been repeatedly told at this location that they don’t toast any sandwiches when they definitely used to. Kinda frustrating. I don’t want a cold sandwich.
Atmosphere: 1
Food: 1
Service: 1
This location is excellent, the food is the best Subway you'll find anywhere, but the employees make it truly special! We drive out of our way to visit this Subway because they genuinely are that much better.
Our catering order today was placed over the phone because we had a couple special requests. The order was initiated last night but was completed this morning. Both shift leads (Lori and Anne) plus the Manager today (MIchelle) all went above and beyond to ensure our order was exactly what we hoped it would be.
The owner should be very proud of the team and if you need a sub while in, or passing through Ardmore, this is your spot!
Thank you all for consistently being excellent!
Atmosphere: 5
Food: 5
Service: 5
Great sandwiches! Nice people!
Atmosphere: 4
Food: 4
Service: 5
Love it all
So nice and clean.
Love that
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Once I got home with my sandwiches, the bread was very stale and the tomatoes were mushy and had to be taken off. I was extremely disappointed with the way I was treated when trying to order food. The woman could not understand me and therefore got loud and angry.
Atmosphere: 1
Food: 1
Service: 1
If I could give negative stars, I would. The old lady working today decided that I was the customer she wanted to scream at for no reason. Then she refused to give her name. I can't believe they let these people work in customer service. After years of being a loyal subway customer, I will not be returning. I spent $45 and waited over an hour to have my day ruined.
Asked for More lettuce there was barely any on the sandwiches asked for less mayo it was dripping from the sandwiches less salt & pepper made my tongue burn more black olives not many there they were the absolutely worst subs I've ever received in Ardmore Tn do yourself a favor go in and order so you know what you're getting because no matter what you ask for online they do whatever they want anyways!
Parking: Ardmore Tn usually a very good place to eat but normally we ordered inside onlines not worth the effort
Wheelchair accessibility: Accessible
Atmosphere: 3
Food: 1
Service: 1
Took a long time
Atmosphere: 3
Food: 4
Service: 3
Had a great sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
Loading...