We waited in line for 30 to 40 minutes in the drive-through, and when we finally got to the menu to order, there was no response at the speaker. I waited patiently for them to say something and after about 10 minutes I said hello several times, but there was no response. I drove around to the window, where they advised that they were short staffed and could not take any orders through the drive-through. I understand the frustration of being shortstaffed, however, they could’ve figured out a way to let people know that they were not taking orders in the drive-through. There was no sign anywhere on the drive-through to let people know so people were just sitting in line trying to be patient.
I have been to this location several times, and every time it seems to take an extended period of time to either get through the drive-through or to get your food inside. One time we waited for an hour inside the restaurant to get our food. And somehow when we got our food, it was cold. It wasn’t even fresh. I gave them another chance because I thought maybe it was just because they were busy that evening. But I think it’s a mixture of poor management and not having enough reliable employees.
We will not be wasting our time at this location again.
Food: 1
Service: 1
C Smith
Food was horrible. Ordered a chicken wrap and the chicken was hard as a brick. Workers do not greet you when at the speaker or window.
Atmosphere: 2
Food: 1
Service: 2
Renea Starr
Clean seating & tables, friendly staff. Food order was correct & warm, but took a while (maybe to cook though 🙂), bc it didn't taste like it had been sitting under the heat lamp! Didn't ask if we wanted to dine in, but instead packed the bags to go....but we did sit down to eat!
Atmosphere: 5
Food: 4
Service: 4
Cathy W
Recently they have had major issues with getting the orders correct. Always want you to pull forward and then give the incorrect order to the wrong car.
Atmosphere: 5
Food: 5
Service: 3
Stephen Lytle
This is the worst Wendy's I have been to in the USA .
The past 4 times I have TRIED to order there it has been an issue . The workers told me last time that I couldn’t order and to come back in 15 minutes .
DO NOT GO TO THIS WENDYS.
The workers don’t care and obviously the Operator doesn’t either.
Finally got To order tonight and my order is wrong.
Atmosphere: 1
Food: 1
Service: 1
Brandi
If I could give this Wendy’s zero stars I would. Something is always broken when we try to go (and we don’t try very often anymore due to the poor service and mediocre food at this location). Today it was their drive through cash register. I went inside to pickup my online drive up order because they said that’s what I had to do and the workers are mostly standing around talking loudly and being unprofessional (including cussing). It started out good when it first opened so I’ve been holding out hope but I’m done trying and won’t be returning.
Robert Lillquist
The workers here are incredibly rude and just throw all the food in the order (including kids meals) into the same bag. Too bad the workers are so unpleasant because I really used to enjoy going to Wendy's when I was a young kid, going there was a special treat. Now I dread going there because I expect the employees to treat me poorly. Please turn it around.
Atmosphere: 1
Food: 2
Service: 1
Trac’
Be prepared to wait 25 min until someone can take your order.
Atmosphere: 1
Food: 1
Service: 1
Lisa Crocker
Stood at counter for at least 3-4 minutes and no one ever greeted me. There was not a single customer in the restaurant nor in the drive-thru. So, I walked out and took my business elsewhere. Honestly, rarely do I see anyone in the Wendy’s parking lot. Even during peak hours.
They're blocking mobile orders at the 5811 Airline Road location. This literally is the only Wendy's in the surrounding area that does this. It has happened too many times for it to be a glitch in the system. What's the point of having a mobile app with points if I cant use them??
Service: 1
Markita Williams
Rude / Horrible customer service! After placing a $51 order in the Drive thru, had to go inside to get missing items. Went inside & neither of the two cooks were wearing gloves. One of the cooks was playing with & touching his cell phone while touching & cooking food with his bare hands. Also, we were given hot beverages without ice & my Oreo Brownie Fusion Frosty was watery & missing brownies. Overall, horrible experience. This Wendy's needs new management & Manager that cares about Customers.
DANA BURNS
Half of my order was missing.
Atmosphere: 1
Food: 1
Service: 1
Ken Blundell
Good food and service
Atmosphere: 5
Food: 5
Service: 5
Austin Green
Wendy’s, please explain the need to have a 10 minute wait on eggs at 8 am.
Also please clean your drink machine it is disgusting
Place ain’t worth being there with these workers
Atmosphere: 1
Food: 1
Service: 1
We waited in line for 30 to 40 minutes in the drive-through, and when we finally got to the menu to order, there was no response at the speaker. I waited patiently for them to say something and after about 10 minutes I said hello several times, but there was no response. I drove around to the window, where they advised that they were short staffed and could not take any orders through the drive-through. I understand the frustration of being shortstaffed, however, they could’ve figured out a way to let people know that they were not taking orders in the drive-through. There was no sign anywhere on the drive-through to let people know so people were just sitting in line trying to be patient.
I have been to this location several times, and every time it seems to take an extended period of time to either get through the drive-through or to get your food inside. One time we waited for an hour inside the restaurant to get our food. And somehow when we got our food, it was cold. It wasn’t even fresh. I gave them another chance because I thought maybe it was just because they were busy that evening. But I think it’s a mixture of poor management and not having enough reliable employees.
We will not be wasting our time at this location again.
Food: 1
Service: 1
Food was horrible. Ordered a chicken wrap and the chicken was hard as a brick. Workers do not greet you when at the speaker or window.
Atmosphere: 2
Food: 1
Service: 2
Clean seating & tables, friendly staff.
Food order was correct & warm, but took a while (maybe to cook though 🙂), bc it didn't taste like it had been sitting under the heat lamp!
Didn't ask if we wanted to dine in, but instead packed the bags to go....but we did sit down to eat!
Atmosphere: 5
Food: 4
Service: 4
Recently they have had major issues with getting the orders correct. Always want you to pull forward and then give the incorrect order to the wrong car.
Atmosphere: 5
Food: 5
Service: 3
This is the worst Wendy's I have been to in the USA .
The past 4 times I have TRIED to order there it has been an issue . The workers told me last time that I couldn’t order and to come back in 15 minutes .
DO NOT GO TO THIS WENDYS.
The workers don’t care and obviously the Operator doesn’t either.
Finally got To order tonight and my order is wrong.
Atmosphere: 1
Food: 1
Service: 1
If I could give this Wendy’s zero stars I would. Something is always broken when we try to go (and we don’t try very often anymore due to the poor service and mediocre food at this location). Today it was their drive through cash register. I went inside to pickup my online drive up order because they said that’s what I had to do and the workers are mostly standing around talking loudly and being unprofessional (including cussing). It started out good when it first opened so I’ve been holding out hope but I’m done trying and won’t be returning.
The workers here are incredibly rude and just throw all the food in the order (including kids meals) into the same bag. Too bad the workers are so unpleasant because I really used to enjoy going to Wendy's when I was a young kid, going there was a special treat. Now I dread going there because I expect the employees to treat me poorly. Please turn it around.
Atmosphere: 1
Food: 2
Service: 1
Be prepared to wait 25 min until someone can take your order.
Atmosphere: 1
Food: 1
Service: 1
Stood at counter for at least 3-4 minutes and no one ever greeted me. There was not a single customer in the restaurant nor in the drive-thru. So, I walked out and took my business elsewhere. Honestly, rarely do I see anyone in the Wendy’s parking lot. Even during peak hours.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They're blocking mobile orders at the 5811 Airline Road location. This literally is the only Wendy's in the surrounding area that does this. It has happened too many times for it to be a glitch in the system. What's the point of having a mobile app with points if I cant use them??
Service: 1
Rude / Horrible customer service!
After placing a $51 order in the Drive thru, had to go inside to get missing items. Went inside & neither of the two cooks were wearing gloves. One of the cooks was playing with & touching his cell phone while touching & cooking food with his bare hands. Also, we were given hot beverages without ice & my Oreo Brownie Fusion Frosty was watery & missing brownies. Overall, horrible experience. This Wendy's needs new management & Manager that cares about Customers.
Half of my order was missing.
Atmosphere: 1
Food: 1
Service: 1
Good food and service
Atmosphere: 5
Food: 5
Service: 5
Wendy’s, please explain the need to have a 10 minute wait on eggs at 8 am.
Also please clean your drink machine it is disgusting
Loading...