New management and staff, please. The current staff is clearly overwhelmed.
Atmosphere: 1
Food: 3
Service: 1
Kim T
Great job very friendly
Atmosphere: 5
Food: 5
Service: 5
Diane Elkins
Not as good as they used to be.
Brianna Hay
The person at the window was so rude treating me like I was below her
Atmosphere: 2
Food: 4
Service: 1
J Haskins
They get 4 stars only because I wanted to get grilled chicken which I thought they had but didn't but overall they were nice and haven't gotten my order wrong yet after coming here a couple times
Atmosphere: 5
Food: 5
Service: 5
Rita P
Out of honey. Got the family meal original chicken was greasy & tasted old.
Drive thru menu clearly shows 2 items choice for $20.99. When requested worker said straps on the display was $27 instead. Extremely misleading.
Poor customer service. No sweet tea and the soda fountain needed attention.
Atmosphere: 1
Food: 2
Service: 1
Jace Sloan (ArloRuzt)
The service wasn't the best, and neither was the building's atmosphere. The food makes up for what it was lacking before.
Atmosphere: 2
Food: 4
Service: 3
Christopher Mathews
I pulled up to this KFC tonight, craving something off the full menu, only to be told — quite adamantly — that the only thing I could order was chicken. Not sides, not desserts, not even a biscuit. Just chicken.
I can't for the life of me believe that there was absolutely no other food available. That leads me to believe one of two things: either the staff had already thrown away the rest of the food 30 minutes before closing, or they simply refused to cook anything else. Either way, it's unacceptable.
I truly wonder if the management knows they have employees actively turning away money — not just mine, but who knows how many other customers are being told the same thing. And if people keep showing up just to be told they can't order from the menu, how long before they stop coming altogether?
Eventually, when the hours start getting cut due to low traffic, I hope the staff remembers nights like this. Turning people away with a full kitchen still technically open is not good business. It’s a fast-food restaurant — not a “chicken-only for the last half hour” stand.
in Bartlett store is the good services! even i didnt wait so long the crew gave me a drink ! and checked my food that i get correctly.. that never see any kfc.. the register lady was very nice helped me get cheaper orders even busy , she was patient to showed me. i think she should be good mgr in future.
Atmosphere: 4
Food: 5
Service: 4
Duphus Ruphus
Went through the drive thru on a Friday evening around 5:30. Started the process of ordering a 12 pc family meal. Was immediately advised that it would be a 20 minute wait. Which I agreed was ok. Not much choice. I paid and was asked to wait beyond the window. After about 30 min, an employee asked me what I ordered. I gave him my receipt. I waited another 10 min. He finally came and brought the food. I won’t b coming back to this location.
Food: 4
Service: 1
Recommended dishes: Breast
stanley chears
The crispy chicken. Was dry
Atmosphere: 2
Food: 2
Service: 2
Allison Perry
The customer service was excellent and all the employees were very very nice!! I’m blown away by there hospitality 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Courtney Richards
First off let me say bartlet location is terrible at customer service if. Customer ask whats your deals and you just point like you suppose to talk yall is not like chic fla then waited 25 mins on my order so I get my bag and get to the house literally 6 hard as a brick biscuits I wish I can talk to cooperate I'm definitely going to then as I waiting to take my order somebody came in behind me an they got they order before me make it make sense no professionalism what so ever yall just be working atp no smiles or nothing no welcome to kfc and the managers having a meeting and yall wonder why yall get shut down
New management and staff, please. The current staff is clearly overwhelmed.
Atmosphere: 1
Food: 3
Service: 1
Great job very friendly
Atmosphere: 5
Food: 5
Service: 5
Not as good as they used to be.
The person at the window was so rude treating me like I was below her
Atmosphere: 2
Food: 4
Service: 1
They get 4 stars only because I wanted to get grilled chicken which I thought they had but didn't but overall they were nice and haven't gotten my order wrong yet after coming here a couple times
Atmosphere: 5
Food: 5
Service: 5
Out of honey. Got the family meal original chicken was greasy & tasted old.
Drive thru menu clearly shows 2 items choice for $20.99. When requested worker said straps on the display was $27 instead. Extremely misleading.
Wasn't satisfied at all.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Gravy, Cole Slaw, Mashed Potatoes \u0026 Gravy
Great service and fresh hot food
Atmosphere: 5
Food: 5
Service: 5
Poor customer service. No sweet tea and the soda fountain needed attention.
Atmosphere: 1
Food: 2
Service: 1
The service wasn't the best, and neither was the building's atmosphere. The food makes up for what it was lacking before.
Atmosphere: 2
Food: 4
Service: 3
I pulled up to this KFC tonight, craving something off the full menu, only to be told — quite adamantly — that the only thing I could order was chicken. Not sides, not desserts, not even a biscuit. Just chicken.
I can't for the life of me believe that there was absolutely no other food available. That leads me to believe one of two things: either the staff had already thrown away the rest of the food 30 minutes before closing, or they simply refused to cook anything else. Either way, it's unacceptable.
I truly wonder if the management knows they have employees actively turning away money — not just mine, but who knows how many other customers are being told the same thing. And if people keep showing up just to be told they can't order from the menu, how long before they stop coming altogether?
Eventually, when the hours start getting cut due to low traffic, I hope the staff remembers nights like this. Turning people away with a full kitchen still technically open is not good business. It’s a fast-food restaurant — not a “chicken-only for the last half hour” stand.
Do better, KFC.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
in Bartlett store is the good services! even i didnt wait so long the crew gave me a drink ! and checked my food that i get correctly.. that never see any kfc.. the register lady was very nice helped me get cheaper orders even busy , she was patient to showed me. i think she should be good mgr in future.
Atmosphere: 4
Food: 5
Service: 4
Went through the drive thru on a Friday evening around 5:30. Started the process of ordering a 12 pc family meal. Was immediately advised that it would be a 20 minute wait. Which I agreed was ok. Not much choice.
I paid and was asked to wait beyond the window.
After about 30 min, an employee asked me what I ordered. I gave him my receipt. I waited another 10 min. He finally came and brought the food.
I won’t b coming back to this location.
Food: 4
Service: 1
Recommended dishes: Breast
The crispy chicken.
Was dry
Atmosphere: 2
Food: 2
Service: 2
The customer service was excellent and all the employees were very very nice!! I’m blown away by there hospitality 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
First off let me say bartlet location is terrible at customer service if. Customer ask whats your deals and you just point like you suppose to talk yall is not like chic fla then waited 25 mins on my order so I get my bag and get to the house literally 6 hard as a brick biscuits I wish I can talk to cooperate I'm definitely going to then as I waiting to take my order somebody came in behind me an they got they order before me make it make sense no professionalism what so ever yall just be working atp no smiles or nothing no welcome to kfc and the managers having a meeting and yall wonder why yall get shut down
Atmosphere: 1
Service: 1
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