I order donuts get to the store and they have no donuts and the manager was extremely rude about it
Service: 1
Brandon Barth
Showed up at 6:15 March 16th to pick up a order placed online and even though store hours say from 6am to 10pm the store was completely dark and not a single person in sight. Needless to say I wasn't able to pick up my online order.
Jearica King
Closed at 4:00 on March 4th.. line wrapped around building, because customers think they’re open
Clarissa Robertson
I am extremely frustrated with my experience. I received an email saying my order was ready, but when I arrived at the location to pick up my food, the business was shut down, dark, and empty with no workers present. The store hours on their website say they close at 10:00 PM, yet they closed at 9:00 PM, even though I was allowed to place an order at 9:00 PM, knowing full well no one would be there to fulfill it. I have not received my food, and I have not been refunded. This is completely wrong and feels like fraud. I would like my hard-earned money returned immediately. It is unacceptable that I was made to waste gas and time without receiving any merchandise. I would also like to speak to a corporate representative, as I cannot dispute the charge for a few days. Please resolve this issue as soon as possible.
Recommended dishes: Assorted Donuts
Delaney Corbin
Very rude and unprofessional staff. This location is disgusting on the inside. Very filthy. The employees don't unlock the doors for customers. The light is Never on!! Plus they make their own hours which is against company policy. Why is this location still open?
Jinping Xu
When I order here I tend to get a lot of mistakes, when I ask to get less chocolate doughnuts they gave me more and total less doughnuts than the original amount.
Jay B
My wife was having Krispy Kreme pregnancy cravings, so I'm out in 28 degree weather. I get there at 6:15 a.m.(website and door says 6:00 a.m.). I pull up to the ordering speaker and don't hear a welcome or anything for at least a minute. I say hello at least 30-40 times with no acknowledgement. The KK lights are on (entrance sign, not fresh donut blinking one) and there is a raggedy blue mustang in the parking lot, so I know someone is in there. I double around once more and go through same routine with nothing, so I pull off. Ask Google to point me to nearest donut shop near me so I head to Bartlett Donut. As my first time visiting them, I must say...they didn't disappoint! The wife was happy, so I was pleased...they even threw in some extra donut holes. Don't waste your time going to KK in Bartlett...head on down the street to Bartlett Donut.
Atmosphere: 1
Service: 1
Dee Bowles
I have visited this location 4 times in 2 months before reviewing. The first time, I received frozen dozens via drive through. The 2nd time, was Meh. I went into the store but customer service was lacking & inpatient. 3rd time, I had to repeat my order multiple times just for a 3 count. I ended up leaving. Now yesterday, I attempted to go in the store at 11am. on a Wednesday. The doors are locked. If you're not going to work, just close the store. The employees were sitting in the dining area with the drive through headset, looking at customers trying to get in. They didn't even try to give an explanation or have a sign on the door. They stared & kept talking to one another. I will never go back. Needs new management ASAP.
Atmosphere: 1
Food: 1
Service: 1
Rich Roberts
Tried to go here on Tuesday at 3pm. Does locked. No explanation. People inside but would not open the door. Sign on door said accepting cash only for payments.
Atmosphere: 1
Food: 1
Service: 1
Mashell gellman
DONT GO HERE Cash only system has been down fir over a week. Staff can't figure PRICES correctly
Good morning greetings often seem to be met with negative attitudes from employees upon entering this location. I hope management addresses this to improve the customer experience.
Atmosphere: 1
Food: 1
Service: 1
Martin Felix
Slow and rude, the inside wasn't even open and they won't take card. Just a disappointment and definitely not run properly I will be contacting HQ with my complaint also.
Atmosphere: 1
Food: 2
Service: 1
Mikel
I have gone here at 0630 three times now and they are never open. I’m not sure when they open but it’s not at their advertised hours. Being a donut shop I would have thought the morning time would be when you would want to be open.
Service: 1
Paola Jáuregui
Don't even bother placing a delivery order at this location. It's always wrong, employees don't pick up the phone, or it is simply unable to get delivered because door is locked during store hours. Nonsense truly!
Atmosphere: 1
Food: 1
Service: 1
Tyler Perez
The employee was fine but whoever is responsible for ordering inventory is doing a poor job. I was excited to order the grinch donuts and they were out of those and several other things. This isn’t my first time trying to order these either, I’ve tried two other times. This location is losing money because of this.
I order donuts get to the store and they have no donuts and the manager was extremely rude about it
Service: 1
Showed up at 6:15 March 16th to pick up a order placed online and even though store hours say from 6am to 10pm the store was completely dark and not a single person in sight. Needless to say I wasn't able to pick up my online order.
Closed at 4:00 on March 4th.. line wrapped around building, because customers think they’re open
I am extremely frustrated with my experience. I received an email saying my order was ready, but when I arrived at the location to pick up my food, the business was shut down, dark, and empty with no workers present. The store hours on their website say they close at 10:00 PM, yet they closed at 9:00 PM, even though I was allowed to place an order at 9:00 PM, knowing full well no one would be there to fulfill it. I have not received my food, and I have not been refunded. This is completely wrong and feels like fraud. I would like my hard-earned money returned immediately. It is unacceptable that I was made to waste gas and time without receiving any merchandise. I would also like to speak to a corporate representative, as I cannot dispute the charge for a few days. Please resolve this issue as soon as possible.
Recommended dishes: Assorted Donuts
Very rude and unprofessional staff. This location is disgusting on the inside. Very filthy. The employees don't unlock the doors for customers. The light is Never on!! Plus they make their own hours which is against company policy. Why is this location still open?
When I order here I tend to get a lot of mistakes, when I ask to get less chocolate doughnuts they gave me more and total less doughnuts than the original amount.
My wife was having Krispy Kreme pregnancy cravings, so I'm out in 28 degree weather. I get there at 6:15 a.m.(website and door says 6:00 a.m.). I pull up to the ordering speaker and don't hear a welcome or anything for at least a minute. I say hello at least 30-40 times with no acknowledgement. The KK lights are on (entrance sign, not fresh donut blinking one) and there is a raggedy blue mustang in the parking lot, so I know someone is in there. I double around once more and go through same routine with nothing, so I pull off. Ask Google to point me to nearest donut shop near me so I head to Bartlett Donut. As my first time visiting them, I must say...they didn't disappoint! The wife was happy, so I was pleased...they even threw in some extra donut holes. Don't waste your time going to KK in Bartlett...head on down the street to Bartlett Donut.
Atmosphere: 1
Service: 1
I have visited this location 4 times in 2 months before reviewing. The first time, I received frozen dozens via drive through. The 2nd time, was Meh. I went into the store but customer service was lacking & inpatient. 3rd time, I had to repeat my order multiple times just for a 3 count. I ended up leaving. Now yesterday, I attempted to go in the store at 11am. on a Wednesday. The doors are locked. If you're not going to work, just close the store. The employees were sitting in the dining area with the drive through headset, looking at customers trying to get in. They didn't even try to give an explanation or have a sign on the door. They stared & kept talking to one another. I will never go back. Needs new management ASAP.
Atmosphere: 1
Food: 1
Service: 1
Tried to go here on Tuesday at 3pm. Does locked. No explanation. People inside but would not open the door. Sign on door said accepting cash only for payments.
Atmosphere: 1
Food: 1
Service: 1
DONT GO HERE Cash only system has been down fir over a week. Staff can't figure PRICES correctly
Service: 1
Restaurantji Recommends
Good morning greetings often seem to be met with negative attitudes from employees upon entering this location. I hope management addresses this to improve the customer experience.
Atmosphere: 1
Food: 1
Service: 1
Slow and rude, the inside wasn't even open and they won't take card. Just a disappointment and definitely not run properly I will be contacting HQ with my complaint also.
Atmosphere: 1
Food: 2
Service: 1
I have gone here at 0630 three times now and they are never open. I’m not sure when they open but it’s not at their advertised hours. Being a donut shop I would have thought the morning time would be when you would want to be open.
Service: 1
Don't even bother placing a delivery order at this location. It's always wrong, employees don't pick up the phone, or it is simply unable to get delivered because door is locked during store hours. Nonsense truly!
Atmosphere: 1
Food: 1
Service: 1
The employee was fine but whoever is responsible for ordering inventory is doing a poor job. I was excited to order the grinch donuts and they were out of those and several other things. This isn’t my first time trying to order these either, I’ve tried two other times. This location is losing money because of this.
Loading...