It's fine for a Mexican resturant, but Chico de mayo is nearby and literally amazing.The food is decent, the service is very good and no complaints there.Vegetarian options: Good vegetation options, very nice food, I ate with my vegetarian parents and they thought that it was good.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Chips and Salsa
Lana Bell
Waiters are super nice, you get free unlimited tortilla chips, and the food is
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Queso
Chrystal Powers
Worst cheese I've been to. The food was cold and not the same. The waiters did not look like waiters.. look like they walked off the street. And they had to many table to keep up with the needs of each table.
Atmosphere: 1
Food: 1
Service: 1
Dawn Lee
We were there on a Friday night & had amazing service & great food!
Atmosphere: 4
Food: 5
Service: 5
N J
lovely family date spot
Chan Denga
It is an affordable and good serve place we recommended the server was amazing on point even though she had a lot of tables to serve.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burrito with Queso on Top, Tex-Mex, Chips and Salsa
Danielle Peterson
We love Chuy's but this one is HORRIBLE.We used to frequent the Cool Springs location and were so excited when this one opened a bit closer to us. We tried it 3 times when they first opened and the experience was bad across the board.We took a break and gave it another try later on, after they'd had some time to work out the kinks. Since then it had been relatively satisfactory (never as good Cool Springs).We were excited for the seasonal menu so we went tonight. Before I even started eating, I found a significant piece of shiny paper/plastic in the sauce. Picked it out and decided to try and still eat the burrito, since it was technically on top. Things happen!BIG MISTAKE. About 25% of the way in, I found another piece of paper/plastic.We let our server know. He said they would comp it and bring me another. I appreciated that. Asked him to just bring it to go.It came out on a plate. No big deal.Asked for a box. He brought one. Asked for another set of silverware to transport it, as mine had gone back with the plastic burrito. He brought 2 packages of plastic silvies... ok fine. I open one to transfer it to the too-small box. Gotta cut the burrito in half to fit it.SURPRISE! Totally different burrito!We get the server and let him know. They bring another burrito, on a plate. It's missing one of the main toppings. At this point I ask to get the topping to-go, another box and a metal fork. He brings all three, I load my box, we pay for husband's meal and we GTFO.Also, our drinks ran out relatively early on and were never refilled. That's challenging with Mexican food.I will give them credit for comping the burrito. My husband's flautas were BOMB.One last thing, do managers not check-in in situations like this anymore? Remember when Chuy's managers checked in with every table at least once? Maybe that is just a Cool Springs thing.Googlers, drive a little further, go to Cool Springs.
Atmosphere: 2
Food: 1
Service: 2
Edwin Acevedo
Pretty good Tex-Mex, huge portions and prompt service. Got the chicken burrito, which was tasty. I could only finish half of it, it was so big. The chips tasted freshly made and were served with jalapeno crema, which was great on the burrito.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
Linda Johnson
Kinda chilly by the window and there was a little rice still in the seat, but the service was nice. We ordered tacos ( beef and shrimp) and the big as yo face chicken burrito. Everything was delicious except one tortilla was overcooked but we were given a replacement. Overall, a nice Sunday dinner.Kid-friendliness: Kids of all agesWheelchair accessibility: Handicapped parking available
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Queso, Cheese Dip, Chips and Salsa, Beef Tacos
We had a large-ish party, but they seated us quickly and took good care of us.
Atmosphere: 4
Food: 5
Service: 5
Susana Centeno
We arrived at the place with a friend, leaving work we were in uniform. I'm not wrong in saying that they treated us as if we asked, they told us you can't sit wherever you want here, it's not like other places you have to ask permission to sit. Me too? That?? It wasn't even a high-end place where you had to arrive in a suit and tie and they treated us badly, like if we were going to order they gave us a table that was moving all the time. They just needed to tell me to hide so that people wouldn't see us, uncomfortable. I can say that it is the worst experience and the place where I have been treated the worst. Just because I'm home from work doesn't mean I'm not going to pay for my service or my lunch.
Atmosphere: 1
Food: 1
Service: 1
Mrs Williams042216
Only giving 2 stars for service. Texas has the best Chuys and the one at the Opry mills location is good too. This is one does not do it, the juicy seasoned chicken and steak fajita we usually get was dry and bland. The tortillas are usually fluffy and have more love in it, these were flat and almost tasted store bought(no love). Will not be returning to this location, but will visit the Opryland more.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Queso, Fajita
Brittany Bosse
Awful customer service. Arrived at 5pm to a nearly empty restaurant and asked for a table for 8-10. The hostess told me it’s policy to only be seated once half the party is here. Fine, no problem at all. No more than 2 minutes later 2 adults and a child came in asking for a table for 7 and were seated right away. When I asked the hostess why they were seated without half the party there, she said “3 is closer to half.” So which is it? You seat once half the party arrives or not? Once we actually got seated, the server started out nice and friendly, then once he realized we were only ordering drinks and apps, he got visibly frustrated rolled his eyes multiple times in front of us, saying “give me the menus” and then waved over to the hostess rolled his eyes, motioning multiple times again that we weren’t ordering full meals. How unprofessional and rude to blatantly roll your eyes at customers right in front of them. If you didn’t want us to sit there, then the hostess could have easily offered bar seating for our group. We come to this restaurant often and this is by far the worst customer service I’ve ever experienced here.
It's fine for a Mexican resturant, but Chico de mayo is nearby and literally amazing.The food is decent, the service is very good and no complaints there.Vegetarian options: Good vegetation options, very nice food, I ate with my vegetarian parents and they thought that it was good.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Chips and Salsa
Waiters are super nice, you get free unlimited tortilla chips, and the food is
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Queso
Worst cheese I've been to. The food was cold and not the same. The waiters did not look like waiters.. look like they walked off the street. And they had to many table to keep up with the needs of each table.
Atmosphere: 1
Food: 1
Service: 1
We were there on a Friday night & had amazing service & great food!
Atmosphere: 4
Food: 5
Service: 5
lovely family date spot
It is an affordable and good serve place we recommended the server was amazing on point even though she had a lot of tables to serve.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burrito with Queso on Top, Tex-Mex, Chips and Salsa
We love Chuy's but this one is HORRIBLE.We used to frequent the Cool Springs location and were so excited when this one opened a bit closer to us. We tried it 3 times when they first opened and the experience was bad across the board.We took a break and gave it another try later on, after they'd had some time to work out the kinks. Since then it had been relatively satisfactory (never as good Cool Springs).We were excited for the seasonal menu so we went tonight. Before I even started eating, I found a significant piece of shiny paper/plastic in the sauce. Picked it out and decided to try and still eat the burrito, since it was technically on top. Things happen!BIG MISTAKE. About 25% of the way in, I found another piece of paper/plastic.We let our server know. He said they would comp it and bring me another. I appreciated that. Asked him to just bring it to go.It came out on a plate. No big deal.Asked for a box. He brought one. Asked for another set of silverware to transport it, as mine had gone back with the plastic burrito. He brought 2 packages of plastic silvies... ok fine. I open one to transfer it to the too-small box. Gotta cut the burrito in half to fit it.SURPRISE! Totally different burrito!We get the server and let him know. They bring another burrito, on a plate. It's missing one of the main toppings. At this point I ask to get the topping to-go, another box and a metal fork. He brings all three, I load my box, we pay for husband's meal and we GTFO.Also, our drinks ran out relatively early on and were never refilled. That's challenging with Mexican food.I will give them credit for comping the burrito. My husband's flautas were BOMB.One last thing, do managers not check-in in situations like this anymore? Remember when Chuy's managers checked in with every table at least once? Maybe that is just a Cool Springs thing.Googlers, drive a little further, go to Cool Springs.
Atmosphere: 2
Food: 1
Service: 2
Pretty good Tex-Mex, huge portions and prompt service. Got the chicken burrito, which was tasty. I could only finish half of it, it was so big. The chips tasted freshly made and were served with jalapeno crema, which was great on the burrito.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
Kinda chilly by the window and there was a little rice still in the seat, but the service was nice. We ordered tacos ( beef and shrimp) and the big as yo face chicken burrito. Everything was delicious except one tortilla was overcooked but we were given a replacement. Overall, a nice Sunday dinner.Kid-friendliness: Kids of all agesWheelchair accessibility: Handicapped parking available
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Queso, Cheese Dip, Chips and Salsa, Beef Tacos
Nice stop for travellers. Friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
We had a large-ish party, but they seated us quickly and took good care of us.
Atmosphere: 4
Food: 5
Service: 5
We arrived at the place with a friend, leaving work we were in uniform. I'm not wrong in saying that they treated us as if we asked, they told us you can't sit wherever you want here, it's not like other places you have to ask permission to sit. Me too? That?? It wasn't even a high-end place where you had to arrive in a suit and tie and they treated us badly, like if we were going to order they gave us a table that was moving all the time. They just needed to tell me to hide so that people wouldn't see us, uncomfortable. I can say that it is the worst experience and the place where I have been treated the worst. Just because I'm home from work doesn't mean I'm not going to pay for my service or my lunch.
Atmosphere: 1
Food: 1
Service: 1
Only giving 2 stars for service. Texas has the best Chuys and the one at the Opry mills location is good too. This is one does not do it, the juicy seasoned chicken and steak fajita we usually get was dry and bland. The tortillas are usually fluffy and have more love in it, these were flat and almost tasted store bought(no love). Will not be returning to this location, but will visit the Opryland more.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Queso, Fajita
Awful customer service. Arrived at 5pm to a nearly empty restaurant and asked for a table for 8-10. The hostess told me it’s policy to only be seated once half the party is here. Fine, no problem at all. No more than 2 minutes later 2 adults and a child came in asking for a table for 7 and were seated right away. When I asked the hostess why they were seated without half the party there, she said “3 is closer to half.” So which is it? You seat once half the party arrives or not? Once we actually got seated, the server started out nice and friendly, then once he realized we were only ordering drinks and apps, he got visibly frustrated rolled his eyes multiple times in front of us, saying “give me the menus” and then waved over to the hostess rolled his eyes, motioning multiple times again that we weren’t ordering full meals. How unprofessional and rude to blatantly roll your eyes at customers right in front of them. If you didn’t want us to sit there, then the hostess could have easily offered bar seating for our group. We come to this restaurant often and this is by far the worst customer service I’ve ever experienced here.
Atmosphere: 1
Food: 2
Service: 1
Delish!!!
Atmosphere: 5
Food: 5
Service: 5