Dunkin'
Merchants Walk Shopping Center, 4930 Thoroughbred Ln, Brentwood
(615) 307-7308
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Coffee seemed like it was watered down. It didn't have the great taste that Dunkin is known for.
Atmosphere: 4
Food: 3
Service: 4
Inadequate, untrained staffing so horrible service. Had to walk out without ordering.
Service: 1
I understand that they are short staff but that is no way to treat customers. The lead supervisor was very rude and frustrated, took the anger out on the customer. One customer left due to that experience. Pretty rough experience and don’t think I’ll be back to that location.
Atmosphere: 1
Food: 1
Service: 1
Can't say much for food they didn't have anything left but plain glazed donuts at 9am. And turns out don't make on site so yea. Staff was freindly not sure why they were there with nothing but coffee really to sell.
Atmosphere: 2
Food: 1
Service: 4
They don't honor their posted business hours. They claim to be open till 9:00pm but they refused to serve me at 8:30. If you want to close at 8 then update your posted hours to reflect that and stop wasting people's time.
Atmosphere: 1
Food: 1
Service: 1
I was the only car in the drive-through. I was picking up a ton of donuts for my students. I asked the cashier if my food could be bagged as I’m carrying a lot into the school building. She individually handed me every single food item. Then she handed me a bag. I found it incredibly rude to not simply just bag the items for me; perhaps I am being petty, but I just did not consider it to a very good customer service experience. . In the past, I’ve also had to wait 20+ minutes on a food order that I put in 40 minutes earlier. I just don’t find their customer service to be pleasant. I’ll stick to local businesses or Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Normally other drive through locations are very accommodating and friendly. This was one of the only drive through locations I did not feel that Dunkin’ friendliness and helpful attitude from the staff. I tried to order an offer I saw on the app, was told that was only through the app, cant be ordered through the drive through. I wanted 15 munchkins, was told I can only get 10 or 25. No positive attitude was received. Decided to not order at this location and left, also the first time with a Dunkin’!
Service: 1
This store was closed 20 minutes early such an inconvenient.😞
Service: 1
This girl is so stupid. She yelled at me in front of everyone because I told her my coffee shouldn't have sugar. She said there were too many people ordering and she got confused, but she yelled at me in front of everyone.
Atmosphere: 1
Food: 1
Service: 1
Manged poorly. Drive through order begal and tea. They ask few of us to pull forward and they will deliver in couple of minutes waited 30 mins and gone in to collect while waited inside for another 10 mins. Fully staffed poorly managed.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
The manager was yelling at the staff about the cars being in the drive thru too long. She said “why do I have 317 seconds in the drive thru”. She should be embarrassed that customers heard this AND how rude her tone was to the employees.
Atmosphere: 1
Food: 5
Service: 1
Showed up at 815y order was not taken automated voice said store was closed. Stayed in this area for work. Was getting coffee at 815 ~830pm9/29/2025
Atmosphere: 1
Food: 1
Service: 1
Nice and friendly staff!. Got my order quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
The best coffee I've ordered since I've been down here. Thank you guys it's perfectly made!!!!
Atmosphere: 5
Food: 5
Service: 5
Order t coffi
Loading...