Dunkin'

Merchants Walk Shopping Center, 4930 Thoroughbred Ln, Brentwood
(615) 307-7308

Recent Reviews

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riley r

Well I always put in a mobile order and head through the drive through but when I got to the window the girl had an attitude and said “well you just put it in 2 minutes ago so can you pull forward” which is fine but I don’t know what the difference would’ve been if I had put my order in through the drive through window or my phone… I feel like it’s easier for them just to have the order pop up on their screen and there’s less room for error. Anyway I pull up and another car comes and the worker yells at us to pull forward more(with attitude) so the other car can leave… mind you this car does not leave until like 3-5 minutes after we moved forward. Waited and waited and finally someone brings us our coffee and food. The coffee was not good at all, looked like it had been sitting there for a while(probably because they wanted to be petty and not bring it out). Waste of money and time

Atmosphere: 1

Food: 1

Service: 1

Angela Lowery

Drive thru was quick and food was great.

Food: 5

Service: 5

Albert H

Drive through only
Expensive coffee
Good to near by McDonald's

Atmosphere: 1

Food: 2

Service: 4

Laura Drexl

Didn't have many donuts choices.

Atmosphere: 4

Food: 3

Service: 3

savannah flanagan

This Dunkin’ is always rude, drinks are never made right and taste like swamp water, and the lines take forever. I stopped coming here and i follow marina on TikTok and was shocked by how much she loved yall i was willing to try again. Just saw her recent video stating the manger here will not allow her to record her TikTok’s in her own car in the drive thru? Y’all are a joke.

Atmosphere: 1

Food: 1

Service: 1

Ashley L

Worst Dunkin’s I’ve ever been, so cheap and so mean, no wonder why they got SHUT DOWN and re-open the business
If you don’t care about the customers then the same result will always happen again!
Good luck

Atmosphere: 1

Food: 1

Service: 1

Danielle Caniglia

Who blends the ice before putting it into a matcha latte! That is all I got out of my drink because of this ice! Smh! Come out guys we are all struggling right now that drink was $6.00 when it should have been $.10 for this! Please do better for your customers.

Food: 2

Service: 2

Kevin Seals

Worst drive through experience ever. I got to the store 7 minutes after ordering and had to wait over 30 minutes just to get my food, I had to ask 3 times just to get my watered down drink remade, and they didn't even give me my doughnut and the bagel they had to substitute tasted awful. Never coming back

Atmosphere: 1

Food: 1

Service: 1

Nick Farmer

I’m really disappointed with my visit to Dunkin’ today. I ordered a bacon, egg, and cheese bagel, and it was burnt—crispy, blackened edges that made it almost inedible. Definitely not the quality I expect. On top of that, I also got a nitro cold brew, and it barely had any of the signature nitro flow. It was flat and weak, nothing like what I’ve had before. The whole experience was a letdown, especially for a place that’s supposed to deliver quick, consistent quality. I won’t be coming back any time soon.

Atmosphere: 5

Food: 1

Service: 2

Parish Bass

Great coffee and people!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut, Croissant

somewhat interesting

The hot chocolate from this location is so good that when I was drinking some dutch Bros hot chocolate the other day, Ooo so I wished it was a Dunkin's hot chocolate instead. This means I will go there next time.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Caramel Iced Macchiato

Ian Fleisch

I come in here 1mo to use my Dunkin credits I get with my card. And every month it never fails to disappoint. My hash browns and bagels taste like soap every time.

Atmosphere: 1

Food: 1

Service: 1

The Love Box After Dark

Just want to start off by saying I love Dunkin Donuts but this is the first time that I have experienced a not hot coffee and my food is cold I asked for my sandwich to be remade the girl that act like she had an attitude I did not address that so I just asked for refund no no it's what they say we will make it right they never made it right they gave me another cold sandwich but then again this is my first time here at this location

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Croissant

Paige Miller

Hair in food, rude employees who basically through our things at us, and worst of all it wasn’t even worth the money or drive. Number for store doesn’t work, so can’t even call to talk to someone…

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Dunkin' Energy, Donut

Maya

The Drive-Thru here is absolutely so slow. The woman taking orders in the mornings is beyond rude. This is the only dunkin that has been so rude to me.

Atmosphere: 1

Food: 2

Service: 1

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