So good it's very good fairy good store I recommend you going there it's very amazing cool and nice smelling five out of five
Steve Y.
A new low for this dreadful location. Customer Service desk is closed, but they left all lights on and couldn't bother posting a sign. People just standing there for 5-10 minutes until some bag boy mumbles "customer service is closed" Anyone needing a lottery ticket or cigarettes or has an item to return is just out of luck today. But they can't take 2 minutes to scribble a sign?
Kayla S.
I used to have a 5 star review for this store I posted a few years ago. I just deleted it because it has gone extremely downhill. Changing to 1 star. Would give negative stars if I could I am so over Kroger!!! For months our pharmacy has been short staffed, which I totally understand because I work at in staffing. I dread picking up my prescriptions because every time I do it takes more than 30 minutes. More times than not the drive-through window is closed. Today I am extremely sick so my doctor called a prescription in for me. I called to check on the status and they were closed for lunch. I called back at 1:30 when they open for lunch, I was waiting on somebody to answer for an hour and 15 minutes before I decided to get in my car and drive up there myself. Since I'm sick I thought I would go through the drive-through window, I was wrong it's closed again. I finally go in line wait another 20 to 30 minutes for someone to ask me what I need. I told them that I have been on hold (and at the time still was, showed her my phone with an hour and 40 minute wait time) all the girl could say was sorry she just got there. I told them I'm extremely sick and I need my prescription, they told me I will have to wait an hour which would have been fine if they would have answered the phone and told me that then instead of me driving up there to get an answer. so now I sit and wait in my car, extremely sick just wanting to lie in bed but instead I'm still waiting on a prescription. This has gotten out of hand and I am ready to switch pharmacies I absolutely cannot wait 30 minutes every time I need to pick up a prescription. I understand being short staffed, but the lack of concern, care, and customer service is absolutely horrendous at this store. Where did their good employees go??? Oh wait, I've seen most of them at Publix.....
D L.
Still the worst Kroger...EVER. it's filthy, disheveled shelves, horrible customer service. It's gotten better for a couple weeks, here & there, but it's consistently BAD. Goods are sitting in the middle of the store on Pallets blocking Isles. It's a constant MESS! We also noticed when we buy lunch Meat from Kroger vs Publix, Kroger's lunch meat spoils within a couple days. Mr. Chris is great though! Come on Kroger, get your act together!
Jana B.
Been shopping at Kroger since I was 14. Still a loyal customer so they must be doing something right!
Cris G.
This Kroger's bakery makes the BEST donuts of all the Krogers I've been to. But 3 of the last 4 times I stopped they haven't been ready yet. This is in a residential area so they may be targeting households instead of workers. Ill still get them on the weekends though.
William P.
The deli department is better than the competitor across the street. They treated my 92 year old mother respectfully. She was pleased with their service. I've been to this store many times and their prices are fair. I knocked off a star because the produce department is not always well maintained and I can't usually find someone to check back stock.
Eric G.
They are consistent. Consistently bad. Prescriptions are never ready on time. It takes forever to talk to someone. They are usually rude.
Christine T.
This Kroger is terrible. The pharmacy is awful. If you ever need to get a prescription filled timely or on the same day or expect to have a prescription filled before you run out, do NOT use this pharmacy. I have never had a good experience with this pharmacy. I use it because it is close to my house but after spraining my back and having medicine called in early in the afternoon and it not being filled until the next day, I am switching pharmacies. I cannot say it enough how terrible this pharmacy is. The grocery area is not good either. The produce is never fresh looking and their selection is slim to none. Pick a different store because this location is terrible.
Patty Powers
Fist time using Kroger pickup! Great experience! The young man bringing out my order was very friendly!! I will continue using the pickup service, it was amazing!!
This Kroger is very close to our home, but I honestly hate to go there. I will go out of my way to shop at ANY of the others in the Nashville area. All are better than this location. The shelves are never fully stocked and when they do decide to re-stock, it often is during prime shopping hours. Their boxes and carts are filling the aisle so shoppers have to weave through slowly and carefully. Heaven forbid, they should leave an opening for shoppers and be courteous when shoppers can't get to the shelf they need. Several of the baggers will put soft, crushable items underneath heavy ones in the same bag. They also stuff the bags to overflowing so they break as you carry them to the house. They will look right past the customer as they bag the order: No pleasant greeting or friendly comment.I have also rented Rug Doctor machines there. The female supervisor gave me a machine that was missing a part. While cleaning carpets in the house, the water tank gave way and water poured out onto the floor because of the missing part. It was a nightmare to clean up! I took the machine back to the same supervisor and told her what happened ... NO apology, NO credit off the cost, NO care or concern whatsoever.The supervisors are unfriendly, to say the least. They walk by long time customers without acknowledging them, smiling or saying Hi. I've never seen a store so poorly run and staffed. Any Kroger store is better than this one.
Riana Elizabeth Akhun
Have been using this Krogs since we moved to Nashville back in 2016. We have never met a staff member there that we didn’t like. There is always helpful & friendly staff working in all departments, y’all are CRAZY if you don’t see these women & men hustling around the store. We enjoy talking to one of the managers, Chris, real good guy. The store is always in tip-top shape. I personally, enjoy my weekly Friday morning trips. We can’t possibly gush more about this Krogs. It’s honestly our favorite to shop at. ONLY thing that could possibly make it better is when they update the self check-out kiosk to be able to scan your own coupons. Thanks again for keeping this Krogs wonderful!
Valerie Hancotte-Galan
Arrived about 6:45 a.m. to pick up a few things. Stopped in the restroom near front of store by cash registers, the ladies room was a mess. They open at 6 a.m., so I know that the restrooms were not cleaned the night before, nor were the floors mopped. The store should hv been cleaned and in good order before closing so that it is ready to roll first thing in the morning. Disappointed in the restrooms, but other people we're cleaning and stocking in other areas of the store.
Debbie Kelly Bartz
This Kroger is always struggling. The store has stock all in the way. The seasonal area is usually junked up or they are late putting up seasonal items. Baggers can’t bag properly. Cupcakes turned upside down in the bag is unacceptable. The store never has full shelves. They are always out of stuff. And clicklist pickers are always blocking the way. Publix is across the street. Always clean, always stocked, no cluttered stores, and very nice employees who don’t mind helping you and they know how to bag cupcakes. This Kroger needs new management and employees need a course in costumer service
Elizabeth Nunez
I try over and over again to give this Kroger a chance. It is filthy. Yesterday we walked straight into a spider that was hanging above the carts. It’s a shame because they have the potential to be really great. However, they need to remove all of the spiders and dirt from the entrance and clean the store. The inside needs a good cleaning too. It’s hard to buy food when all you can see is dirt.
So good it's very good fairy good store I recommend you going there it's very amazing cool and nice smelling five out of five
A new low for this dreadful location. Customer Service desk is closed, but they left all lights on and couldn't bother posting a sign. People just standing there for 5-10 minutes until some bag boy mumbles "customer service is closed" Anyone needing a lottery ticket or cigarettes or has an item to return is just out of luck today. But they can't take 2 minutes to scribble a sign?
I used to have a 5 star review for this store I posted a few years ago. I just deleted it because it has gone extremely downhill. Changing to 1 star. Would give negative stars if I could I am so over Kroger!!! For months our pharmacy has been short staffed, which I totally understand because I work at in staffing. I dread picking up my prescriptions because every time I do it takes more than 30 minutes. More times than not the drive-through window is closed. Today I am extremely sick so my doctor called a prescription in for me. I called to check on the status and they were closed for lunch. I called back at 1:30 when they open for lunch, I was waiting on somebody to answer for an hour and 15 minutes before I decided to get in my car and drive up there myself. Since I'm sick I thought I would go through the drive-through window, I was wrong it's closed again. I finally go in line wait another 20 to 30 minutes for someone to ask me what I need. I told them that I have been on hold (and at the time still was, showed her my phone with an hour and 40 minute wait time) all the girl could say was sorry she just got there. I told them I'm extremely sick and I need my prescription, they told me I will have to wait an hour which would have been fine if they would have answered the phone and told me that then instead of me driving up there to get an answer. so now I sit and wait in my car, extremely sick just wanting to lie in bed but instead I'm still waiting on a prescription. This has gotten out of hand and I am ready to switch pharmacies I absolutely cannot wait 30 minutes every time I need to pick up a prescription. I understand being short staffed, but the lack of concern, care, and customer service is absolutely horrendous at this store. Where did their good employees go??? Oh wait, I've seen most of them at Publix.....
Still the worst Kroger...EVER. it's filthy, disheveled shelves, horrible customer service. It's gotten better for a couple weeks, here & there, but it's consistently BAD. Goods are sitting in the middle of the store on Pallets blocking Isles. It's a constant MESS! We also noticed when we buy lunch Meat from Kroger vs Publix, Kroger's lunch meat spoils within a couple days. Mr. Chris is great though! Come on Kroger, get your act together!
Been shopping at Kroger since I was 14. Still a loyal customer so they must be doing something right!
This Kroger's bakery makes the BEST donuts of all the Krogers I've been to. But 3 of the last 4 times I stopped they haven't been ready yet. This is in a residential area so they may be targeting households instead of workers. Ill still get them on the weekends though.
The deli department is better than the competitor across the street. They treated my 92 year old mother respectfully. She was pleased with their service. I've been to this store many times and their prices are fair. I knocked off a star because the produce department is not always well maintained and I can't usually find someone to check back stock.
They are consistent. Consistently bad. Prescriptions are never ready on time. It takes forever to talk to someone. They are usually rude.
This Kroger is terrible. The pharmacy is awful. If you ever need to get a prescription filled timely or on the same day or expect to have a prescription filled before you run out, do NOT use this pharmacy. I have never had a good experience with this pharmacy. I use it because it is close to my house but after spraining my back and having medicine called in early in the afternoon and it not being filled until the next day, I am switching pharmacies. I cannot say it enough how terrible this pharmacy is. The grocery area is not good either. The produce is never fresh looking and their selection is slim to none. Pick a different store because this location is terrible.
Fist time using Kroger pickup! Great experience! The young man bringing out my order was very friendly!! I will continue using the pickup service, it was amazing!!
Restaurantji Recommends
This Kroger is very close to our home, but I honestly hate to go there. I will go out of my way to shop at ANY of the others in the Nashville area. All are better than this location. The shelves are never fully stocked and when they do decide to re-stock, it often is during prime shopping hours. Their boxes and carts are filling the aisle so shoppers have to weave through slowly and carefully. Heaven forbid, they should leave an opening for shoppers and be courteous when shoppers can't get to the shelf they need. Several of the baggers will put soft, crushable items underneath heavy ones in the same bag. They also stuff the bags to overflowing so they break as you carry them to the house. They will look right past the customer as they bag the order: No pleasant greeting or friendly comment.I have also rented Rug Doctor machines there. The female supervisor gave me a machine that was missing a part. While cleaning carpets in the house, the water tank gave way and water poured out onto the floor because of the missing part. It was a nightmare to clean up! I took the machine back to the same supervisor and told her what happened ... NO apology, NO credit off the cost, NO care or concern whatsoever.The supervisors are unfriendly, to say the least. They walk by long time customers without acknowledging them, smiling or saying Hi. I've never seen a store so poorly run and staffed. Any Kroger store is better than this one.
Have been using this Krogs since we moved to Nashville back in 2016. We have never met a staff member there that we didn’t like. There is always helpful & friendly staff working in all departments, y’all are CRAZY if you don’t see these women & men hustling around the store. We enjoy talking to one of the managers, Chris, real good guy. The store is always in tip-top shape. I personally, enjoy my weekly Friday morning trips. We can’t possibly gush more about this Krogs. It’s honestly our favorite to shop at. ONLY thing that could possibly make it better is when they update the self check-out kiosk to be able to scan your own coupons. Thanks again for keeping this Krogs wonderful!
Arrived about 6:45 a.m. to pick up a few things. Stopped in the restroom near front of store by cash registers, the ladies room was a mess. They open at 6 a.m., so I know that the restrooms were not cleaned the night before, nor were the floors mopped. The store should hv been cleaned and in good order before closing so that it is ready to roll first thing in the morning. Disappointed in the restrooms, but other people we're cleaning and stocking in other areas of the store.
This Kroger is always struggling. The store has stock all in the way. The seasonal area is usually junked up or they are late putting up seasonal items. Baggers can’t bag properly. Cupcakes turned upside down in the bag is unacceptable. The store never has full shelves. They are always out of stuff. And clicklist pickers are always blocking the way. Publix is across the street. Always clean, always stocked, no cluttered stores, and very nice employees who don’t mind helping you and they know how to bag cupcakes. This Kroger needs new management and employees need a course in costumer service
I try over and over again to give this Kroger a chance. It is filthy. Yesterday we walked straight into a spider that was hanging above the carts. It’s a shame because they have the potential to be really great. However, they need to remove all of the spiders and dirt from the entrance and clean the store. The inside needs a good cleaning too. It’s hard to buy food when all you can see is dirt.