What a wonderful staff and management team!! I came in yesterday to place a to-go order during what looked like peak lunchtime. I received it pretty quickly and was in a rush so I was happy. Once I arrived back to my destination, I noticed I was missing my side of potato salad. (Which is my bad for not double checking like normal, especially knowing it was busy.) I called the location and spoke with Ben to see if I could come pick my missing item up today, even without a receipt. He apologized and was very kind and assured me I would be able to pick that up today. When arriving, I was greeted with a smile from all the staff and the nice young lady at the front remembered me pretty quickly. She also apologized and was quick to get me my item. During this, the manager insisted on giving me the whole original meal (a free wrap and a free drink, plus the potato salad ofc)! Did not expect that at all! Especially for something as small as a missing side! WONDERFUL CUSTOMER SERVICE through and through!! McAllisters of Brentwood!! Thank you guys so much!!! Will be back to this location for sure. 😊
Zerg Serg
John should be promoted to manager.If not regional manager he seriously puts a smile on everyone's face.I saw at least 5 to 10 people.Just chatting with them, cause he's so cool.But he also gets everything done
C Z
Nobody here but incredibly slow
Lee Richardson
We went with a friend to McAlisters. We had a wonderful experience. Our friend is vegan and they took her order and were careful to make sure they got her order right. John and Ben brought the food to our table. They told us to say their names if we needed anything. Ianna was so kind to look for a specific condiment for our friend. The food was excellent and the service was like dining in a fancy restaurant! We will be back!
J H
Love the crunchy jalapeño turkey sandwich.
Spence Horner
Food is always excellent and this location has the best service! Keep up the good work!
Brittany
The staff here are always very pleasant but I had an extra great experience today (Jan 19). Thanks for hiring quality employees. The food is wonderful too!
Evan Leigh Carder
Both doors locked, half hour before they closed - no signs saying why they were closing early or that it was holiday hours, absolutely ridiculous.
If there was an issue and they had to close early, it would have taken a minute to put a sign on all the doors. This is the second issue we’ve had with this location, we won’t be back.
Ben Speed
Slowest place ever. Cant even order. Use the app? They charge extra to use the app and have no rewards. Im sure will close soon
Alexis Stapleton
Thank you, John, for being kind and attentive to our group! We always enjoy McAlister's with this crew. They go above and beyond to make sure things are right.
The staff are always courteous. The food is repeatedly fantastic. The restaurant is clean. No complaints here. Fantastic lunch or dinner spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Jay Johnston
Special thanks to shift leader, John. He made sure my nachos were excellent in every way AND made me feel welcome. I'll be back for more southern hospitality, which I'm here to say, can't be taught and can't be bought. And yet, John and his crew are giving it away!! Ty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Nachos
Grace Anon
The food is always 10000%! Ever since Panera got rid of their potato soup, I’ve been a die-hard fan of McAlister’s amazing potato soup. Their sandwich selection is long and there’s never a wrong choice in what to order. I can confidently say that everything they offer is SO yummy!
Kid-friendliness: Friendly to anyone and everyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Bo Bryan
Service and food were great. Had a grilled chicken salad and broccoli cheddar soup and they both hit the right spot. Brookie for dessert was also great. Shoutout to the worker named Annie - super friendly and helpful, thanks for your help!
I was here earlier today. ( first my company orders lunches from this location all the time ) Morgan who is over their catering is amazing. I walk in with a free meal coupon VIP coupon that was given to me due to the work lunch order I had placed. We order and everyone is so kind. Sit down and the manager brings out a slice of cheese cake for us. Noting we had VIP coupons and he was thinking our last experience was bad. I explained to him how I obtained them and he was genuinely so kind. I don't know how they train their staff but they absolutely do a wonderful job. Hands down one of my favorite places to order from and go to. They are exceptional
What a wonderful staff and management team!! I came in yesterday to place a to-go order during what looked like peak lunchtime. I received it pretty quickly and was in a rush so I was happy. Once I arrived back to my destination, I noticed I was missing my side of potato salad. (Which is my bad for not double checking like normal, especially knowing it was busy.) I called the location and spoke with Ben to see if I could come pick my missing item up today, even without a receipt. He apologized and was very kind and assured me I would be able to pick that up today. When arriving, I was greeted with a smile from all the staff and the nice young lady at the front remembered me pretty quickly. She also apologized and was quick to get me my item. During this, the manager insisted on giving me the whole original meal (a free wrap and a free drink, plus the potato salad ofc)! Did not expect that at all! Especially for something as small as a missing side! WONDERFUL CUSTOMER SERVICE through and through!! McAllisters of Brentwood!! Thank you guys so much!!! Will be back to this location for sure. 😊
John should be promoted to manager.If not regional manager he seriously puts a smile on everyone's face.I saw at least 5 to 10 people.Just chatting with them, cause he's so cool.But he also gets everything done
Nobody here but incredibly slow
We went with a friend to McAlisters. We had a wonderful experience. Our friend is vegan and they took her order and were careful to make sure they got her order right. John and Ben brought the food to our table. They told us to say their names if we needed anything. Ianna was so kind to look for a specific condiment for our friend. The food was excellent and the service was like dining in a fancy restaurant! We will be back!
Love the crunchy jalapeño turkey sandwich.
Food is always excellent and this location has the best service! Keep up the good work!
The staff here are always very pleasant but I had an extra great experience today (Jan 19). Thanks for hiring quality employees. The food is wonderful too!
Both doors locked, half hour before they closed - no signs saying why they were closing early or that it was holiday hours, absolutely ridiculous.
If there was an issue and they had to close early, it would have taken a minute to put a sign on all the doors. This is the second issue we’ve had with this location, we won’t be back.
Slowest place ever. Cant even order. Use the app? They charge extra to use the app and have no rewards. Im sure will close soon
Thank you, John, for being kind and attentive to our group! We always enjoy McAlister's with this crew. They go above and beyond to make sure things are right.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff are always courteous. The food is repeatedly fantastic. The restaurant is clean. No complaints here. Fantastic lunch or dinner spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Special thanks to shift leader, John. He made sure my nachos were excellent in every way AND made me feel welcome. I'll be back for more southern hospitality, which I'm here to say, can't be taught and can't be bought. And yet, John and his crew are giving it away!! Ty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Nachos
The food is always 10000%! Ever since Panera got rid of their potato soup, I’ve been a die-hard fan of McAlister’s amazing potato soup. Their sandwich selection is long and there’s never a wrong choice in what to order. I can confidently say that everything they offer is SO yummy!
Kid-friendliness: Friendly to anyone and everyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Service and food were great. Had a grilled chicken salad and broccoli cheddar soup and they both hit the right spot. Brookie for dessert was also great. Shoutout to the worker named Annie - super friendly and helpful, thanks for your help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Broccoli Cheddar Soup, Grilled Chicken
I was here earlier today. ( first my company orders lunches from this location all the time ) Morgan who is over their catering is amazing. I walk in with a free meal coupon VIP coupon that was given to me due to the work lunch order I had placed. We order and everyone is so kind. Sit down and the manager brings out a slice of cheese cake for us. Noting we had VIP coupons and he was thinking our last experience was bad. I explained to him how I obtained them and he was genuinely so kind. I don't know how they train their staff but they absolutely do a wonderful job. Hands down one of my favorite places to order from and go to. They are exceptional
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
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