I ordered 3 drinks, I was waiting for 20 minutes. Eventually I went up and asked if my coffee and 2 frappes were done. And the barista told me that she hasn’t even started on them. (There was no one else in the building besides me!!) I was late to a work meeting, because the service was so bad. I don’t recommend this Starbucks. I recommend going thru the McDonald’s Drive through instead, cause at least they are faster at making 2 frappes and a black coffee.
Atmosphere: 1
Food: 2
Service: 1
Miranda Kenney
I get it-iced coffees need ice, but the my drink should not be ALL ice. I ordered a grande and got six to seven sips. Cheating the system is not a good look. We all know this is on purpose. I rarely come here because of the issues, and this further proves it. My picture is after my drink is done, so a while after ordered. You can see the amount of ice.
Jack Costigan
Actually the slowest Starbucks in America.
Nick J
Internal division of labor issues create unnecessary wait times for this store even with simple orders.
Chimdera Nzelu
I never leave reviews — this Starbucks is very, very, slow. Even when there is no line. Don’t come here if you have to be somewhere quick! Employees are kind, but it took me 20 mins to get just a pink drink.
Dani Peterson
Avoid this location at absolutely all cost. This location is SO BAD. We live a block away and after going to this location 2+ times a week for 2.5 years, we're done. We'd rather drive to the one at OHB and Nolensville Pike. They consistently lose or mess up our order. When they don't, it often takes 30+ minutes to get it. The last time I ordered a matcha latte, I could see through it as it was mostly water... do you even make lattes with water? No! Beyondv that, most of the staff is blatantly rude or dismissive.
Update (10/19/24): still really bad. Why do I keep doing this to myself?
Atmosphere: 1
Food: 1
Service: 1
Sophia Thompson
It took 25 minutes to get my order, which is far too long, especially when it’s not THAT busy. When I finally got my drink, it tasted awful and was nothing like what I ordered. It’s frustrating when they don’t follow the order correctly, especially after such a long wait. Definitely not the standard I expect from Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Mo Kaushal
All Starbucks are amazing. Never been to a nonpositive experience Starbucks. Thank you! Come visit!
Atmosphere: 5
Food: 5
Service: 5
Larry Henson
Rude employees very long wait times. I ordered my usual chai tea latte hot and it took 22 mins to make. The drink was watery and no flavor. Remake took another 10 mins. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Darren Gamble
Terrible place. Do yourself a favor and avoid this place like the plague. Came in for a simple latte and waited 20 minutes while they served 10 people who ordered after me then acted like I was bothering them when I asked about it.
Always come to this place and it’s pretty good but this time I had the worst experience I could’ve ever had at a Starbucks. Young girl with glasses and blondish hair with white shirt was the rudest person I’ve ever seen working at a Starbucks. She was not trying to be helpful and she was very rude. This makes me not wanna ever come back to this location ever.
Atmosphere: 1
Food: 1
Service: 1
Joy Hitchcock
Great place to get coffee.
Atmosphere: 3
Food: 5
Service: 5
Chris
The customer service at this location has deteriorated. Earlier today a young lady by the name Giselle provided horrible customer service by yelling at the customer and being extremely rude. When I asked for the manager, a lady named Quinn came over and didn't help at all. It is clear this store doesn't know how to deliver proper customer service and needs re training.
Atmosphere: 1
Food: 3
Service: 1
Priscilla Shields
SWEETEST BARISTAS EVER!! No other Starbucks will make you feel as special as this one!!! The line usually moves along at a good pace and the drinks are always made well!
I ordered 3 drinks, I was waiting for 20 minutes. Eventually I went up and asked if my coffee and 2 frappes were done. And the barista told me that she hasn’t even started on them.
(There was no one else in the building besides me!!) I was late to a work meeting, because the service was so bad. I don’t recommend this Starbucks. I recommend going thru the McDonald’s Drive through instead, cause at least they are faster at making 2 frappes and a black coffee.
Atmosphere: 1
Food: 2
Service: 1
I get it-iced coffees need ice, but the my drink should not be ALL ice. I ordered a grande and got six to seven sips. Cheating the system is not a good look. We all know this is on purpose.
I rarely come here because of the issues, and this further proves it.
My picture is after my drink is done, so a while after ordered. You can see the amount of ice.
Actually the slowest Starbucks in America.
Internal division of labor issues create unnecessary wait times for this store even with simple orders.
I never leave reviews — this Starbucks is very, very, slow. Even when there is no line. Don’t come here if you have to be somewhere quick! Employees are kind, but it took me 20 mins to get just a pink drink.
Avoid this location at absolutely all cost.
This location is SO BAD. We live a block away and after going to this location 2+ times a week for 2.5 years, we're done. We'd rather drive to the one at OHB and Nolensville Pike. They consistently lose or mess up our order. When they don't, it often takes 30+ minutes to get it. The last time I ordered a matcha latte, I could see through it as it was mostly water... do you even make lattes with water? No! Beyondv that, most of the staff is blatantly rude or dismissive.
Update (10/19/24): still really bad. Why do I keep doing this to myself?
Atmosphere: 1
Food: 1
Service: 1
It took 25 minutes to get my order, which is far too long, especially when it’s not THAT busy. When I finally got my drink, it tasted awful and was nothing like what I ordered. It’s frustrating when they don’t follow the order correctly, especially after such a long wait. Definitely not the standard I expect from Starbucks.
Atmosphere: 1
Food: 1
Service: 1
All Starbucks are amazing. Never been to a nonpositive experience Starbucks. Thank you! Come visit!
Atmosphere: 5
Food: 5
Service: 5
Rude employees very long wait times. I ordered my usual chai tea latte hot and it took 22 mins to make. The drink was watery and no flavor. Remake took another 10 mins. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Terrible place. Do yourself a favor and avoid this place like the plague. Came in for a simple latte and waited 20 minutes while they served 10 people who ordered after me then acted like I was bothering them when I asked about it.
Restaurantji Recommends
Best service
Always come to this place and it’s pretty good but this time I had the worst experience I could’ve ever had at a Starbucks. Young girl with glasses and blondish hair with white shirt was the rudest person I’ve ever seen working at a Starbucks. She was not trying to be helpful and she was very rude. This makes me not wanna ever come back to this location ever.
Atmosphere: 1
Food: 1
Service: 1
Great place to get coffee.
Atmosphere: 3
Food: 5
Service: 5
The customer service at this location has deteriorated. Earlier today a young lady by the name Giselle provided horrible customer service by yelling at the customer and being extremely rude. When I asked for the manager, a lady named Quinn came over and didn't help at all. It is clear this store doesn't know how to deliver proper customer service and needs re training.
Atmosphere: 1
Food: 3
Service: 1
SWEETEST BARISTAS EVER!! No other Starbucks will make you feel as special as this one!!! The line usually moves along at a good pace and the drinks are always made well!
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