The Chile Renos looked and tasted like canned dog food. There was hardly any pepper in the dish, mostly cheese. The Anaheim pepper was a strip of pepper cooked, not a whole pepper. Not much Mexican options on the menu, mostly Americanized dishes.
Atmosphere: 2
Food: 1
Service: 5
Denise OBerry
We moved to the Bristol area about 3 years ago and have been looking for an authentic Mexican restaurant. Although they advertise themselves as such, it didn’t fit the bill for me.
The food (though plentiful and served piping hot) lacked any of the delicious taste I expected. I had the fajita burrito which was recommended by the server after I described what I was looking for.
The presentation was beautiful. The burrito was huge and filled to the brim, but sadly it was bland and the meat was tough as a glove. I didn’t taste a hint of any seasoning.
They could have knocked this out of the park, but totally missed it.
Won’t give it another try. Too disappointed.
Atmosphere: 3
Food: 2
Service: 3
Kathryne Pennington
Always love coming here very friendly and the food is always great!
Atmosphere: 5
Food: 5
Service: 5
Red Chap
Nope! I tried this due to it's a chain. This was the worst of the worst. I will not be back. The food was poor quality the chips and taco shells were all stale.
Atmosphere: 1
Food: 1
Service: 1
cheryl morales
This was the most disappointing mexican food I've had. My husband ordered a plate with a burrito and enchilada, but both were enchiladas. My plate was a beef enchilada and chicken enchilada, very disappointing. The salsa and cheese dip for chips were tasteless and very watered down. Staff were friendly and service was good, food was not worth stopping for.
Atmosphere: 3
Food: 2
Service: 3
Cathy McClanahan
This was our first visit here. We were meeting up with two other couples. Food was great, service was great, and this restaurant was clean!
Atmosphere: 5
Food: 5
Service: 5
Lorrie Bosley
SERVICE WAS TOP NOTCH! THAT TOMATILLO SALSA WAS ON POINT! SPICY SPICY! FAJITAS WERE GOOD.
Atmosphere: 4
Food: 4
Service: 5
Van Kiser
Great food
Atmosphere: 5
Food: 5
Service: 5
Becky Blackburn
So I come here all the time and they continually add different charges for service.
2 lunch specials 2 drinks $33
$1.10 for to go??
Not to mention the front staff acts as if you’re bothering them by ordering food!!
Atmosphere: 1
Service: 1
Ronnie Hite
I have eaten at lacarretas over 25-30 years now. And for the most part it’s great food and service. But I just left the one at the pinnacle in Bristol Tn. It’s my wife, our 6 year old son and me. Once we finally got our food which was over 40 minutes after we had ordered we’re eating and suddenly my wife takes a bite of the special da lacosa and remind u we’re about halfway in to eating and she has a big black hair in her mouth. She is a redhead woman my son has blonde hair and I have a light brown dark blonde hair and instantly she’s about to throw up. I get the attention of the waitress and show her everything she wants to make more food and obviously I told my son to stop eating I didn’t take another bite and I basically had to insist on talking to management. So the manager comes says she doesn’t have any employees that have long BLACK Hair!! Literally and she says she will not charge for my wife meal and walks away. The waitress comes and says she fixed it and didn’t charge for her meal OK but I obviously will not take another bite nor have my son to the waitress said that she meaning that manager will not do anything else so I say I need to talk to her because I’m not going to finish this food nor my family and I’m waiting about 10 minutes and finally I see the manager walking my way she stands right beside me and then says WHAT IS THE PROBLEM NOW!!!! Like I was someone who was trying to get something for nothing and I said I will not eat this other burrito and my son will not eat his tacos because I am not going to chance eating hair and after she realizes that she is not going to win this argument she grabs the receipt from my hand and says Don’t worry about u just take the food for free and instead of asking me if there’s anything she can do to make it right she pops off and says that in front of the whole restaurant and insinuates that I was just trying to eat something for free and humiliated me I say that I will pay her double as long as she eats it and she acts like she doesn’t hear me and she starts talking in Spanish so I don’t know what she is saying I spoke clearly that she is the worst person/manager that I have encountered in my 42 years of life and walked out the door. I will never be eating food from there again and my advice to anyone who is going to be eating there to double check your food before you eat it. Worst customer service I’ve ever experienced
I ate here a few weeks ago and, unfortunately, the experience didn’t meet my expectations. The food lacked flavor and authenticity—something I noticed right away, even from the initial aroma. It’s clear there’s been a shift in management or ownership since the restaurant first opened, and I really miss the quality and warmth that the original team brought.
The meal itself felt uninspired—just placed on the plate without much care, and I don’t recall receiving a drink refill during our visit. For the price, which was close to $40, I expected much more. The only highlight was the cheese dip, which still reminded me of how good things used to be here.
I genuinely hope things improve, and I might consider giving it another try in the future. But for now, with everything feeling so average, I’ll be looking elsewhere to spend my hard-earned money.
Atmosphere: 2
Food: 1
Service: 3
John Still
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Cheese Dip, Tacos, Fajitas, Nachos
Rob Tart
The food was ok. We enjoyed ourselves.
Atmosphere: 5
Food: 4
Service: 5
Tonya Ward
Serive was better than food
Atmosphere: 1
Food: 3
Service: 5
Blanca Waterman
Absolutely amazing food. Best Mexican food I've had in a long time. Flavours were authentic, food was hot and the staff was so friendly. My husband had tilapia tacos and said they were the best fish tacos he has ever had. I had carne asada burrito and it was delicious. This will definitely become one of our regular restaurants when visiting.
The Chile Renos looked and tasted like canned dog food. There was hardly any pepper in the dish, mostly cheese. The Anaheim pepper was a strip of pepper cooked, not a whole pepper. Not much Mexican options on the menu, mostly Americanized dishes.
Atmosphere: 2
Food: 1
Service: 5
We moved to the Bristol area about 3 years ago and have been looking for an authentic Mexican restaurant. Although they advertise themselves as such, it didn’t fit the bill for me.
The food (though plentiful and served piping hot) lacked any of the delicious taste I expected. I had the fajita burrito which was recommended by the server after I described what I was looking for.
The presentation was beautiful. The burrito was huge and filled to the brim, but sadly it was bland and the meat was tough as a glove. I didn’t taste a hint of any seasoning.
They could have knocked this out of the park, but totally missed it.
Won’t give it another try. Too disappointed.
Atmosphere: 3
Food: 2
Service: 3
Always love coming here very friendly and the food is always great!
Atmosphere: 5
Food: 5
Service: 5
Nope! I tried this due to it's a chain. This was the worst of the worst. I will not be back. The food was poor quality the chips and taco shells were all stale.
Atmosphere: 1
Food: 1
Service: 1
This was the most disappointing mexican food I've had. My husband ordered a plate with a burrito and enchilada, but both were enchiladas. My plate was a beef enchilada and chicken enchilada, very disappointing. The salsa and cheese dip for chips were tasteless and very watered down. Staff were friendly and service was good, food was not worth stopping for.
Atmosphere: 3
Food: 2
Service: 3
This was our first visit here. We were meeting up with two other couples.
Food was great, service was great, and this restaurant was clean!
Atmosphere: 5
Food: 5
Service: 5
SERVICE WAS TOP NOTCH! THAT TOMATILLO SALSA WAS ON POINT! SPICY SPICY! FAJITAS WERE GOOD.
Atmosphere: 4
Food: 4
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
So I come here all the time and they continually add different charges for service.
2 lunch specials 2 drinks $33
$1.10 for to go??
Not to mention the front staff acts as if you’re bothering them by ordering food!!
Atmosphere: 1
Service: 1
I have eaten at lacarretas over 25-30 years now. And for the most part it’s great food and service. But I just left the one at the pinnacle in Bristol Tn. It’s my wife, our 6 year old son and me. Once we finally got our food which was over 40 minutes after we had ordered we’re eating and suddenly my wife takes a bite of the special da lacosa and remind u we’re about halfway in to eating and she has a big black hair in her mouth. She is a redhead woman my son has blonde hair and I have a light brown dark blonde hair and instantly she’s about to throw up. I get the attention of the waitress and show her everything she wants to make more food and obviously I told my son to stop eating I didn’t take another bite and I basically had to insist on talking to management. So the manager comes says she doesn’t have any employees that have long BLACK Hair!! Literally and she says she will not charge for my wife meal and walks away. The waitress comes and says she fixed it and didn’t charge for her meal OK but I obviously will not take another bite nor have my son to the waitress said that she meaning that manager will not do anything else so I say I need to talk to her because I’m not going to finish this food nor my family and I’m waiting about 10 minutes and finally I see the manager walking my way she stands right beside me and then says WHAT IS THE PROBLEM NOW!!!! Like I was someone who was trying to get something for nothing and I said I will not eat this other burrito and my son will not eat his tacos because I am not going to chance eating hair and after she realizes that she is not going to win this argument she grabs the receipt from my hand and says Don’t worry about u just take the food for free and instead of asking me if there’s anything she can do to make it right she pops off and says that in front of the whole restaurant and insinuates that I was just trying to eat something for free and humiliated me I say that I will pay her double as long as she eats it and she acts like she doesn’t hear me and she starts talking in Spanish so I don’t know what she is saying I spoke clearly that she is the worst person/manager that I have encountered in my 42 years of life and walked out the door. I will never be eating food from there again and my advice to anyone who is going to be eating there to double check your food before you eat it. Worst customer service I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ate here a few weeks ago and, unfortunately, the experience didn’t meet my expectations. The food lacked flavor and authenticity—something I noticed right away, even from the initial aroma. It’s clear there’s been a shift in management or ownership since the restaurant first opened, and I really miss the quality and warmth that the original team brought.
The meal itself felt uninspired—just placed on the plate without much care, and I don’t recall receiving a drink refill during our visit. For the price, which was close to $40, I expected much more. The only highlight was the cheese dip, which still reminded me of how good things used to be here.
I genuinely hope things improve, and I might consider giving it another try in the future. But for now, with everything feeling so average, I’ll be looking elsewhere to spend my hard-earned money.
Atmosphere: 2
Food: 1
Service: 3
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Cheese Dip, Tacos, Fajitas, Nachos
The food was ok. We enjoyed ourselves.
Atmosphere: 5
Food: 4
Service: 5
Serive was better than food
Atmosphere: 1
Food: 3
Service: 5
Absolutely amazing food. Best Mexican food I've had in a long time. Flavours were authentic, food was hot and the staff was so friendly. My husband had tilapia tacos and said they were the best fish tacos he has ever had. I had carne asada burrito and it was delicious. This will definitely become one of our regular restaurants when visiting.
Atmosphere: 5
Food: 5
Service: 5
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