Pizza Plus, West State Street

Favorite place to eat

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza and Salad

Food was great but the service was horrible!!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Cheese Sticks, Pizza and Salad

Great service! Food was great!

Atmosphere: 5

Food: 5

Service: 5

First of all, this place wouldn't get a 1 star, but I have to give that to be able to post a review. This was my second visit and my LAST!!! Where do I Start?!?! Walk in and lady is sitting on her tail at the register She says have a seat and the waitress be with you soon. She finally comes to take a drink order, brings drinks back with barely any ice in the cup and it's already half melted. We ask for several pizzas to be made she claims they can't make a supreme for the pizza bar, and acts like she don't know what a spinach pizza is. The pizza on the bar when we arrived was absolutely disgusting. They finally get a few fresh pizzas on the bar, they were just ok. Salad bar.. lettuce was brown, cottage cheese was spoiled. Waitress never comes back to the table to check on us nor refills our drinks. Walking by our table several times too. We had to walk up front to get a refill and once again doesn't put ice in the cup. To top the icing, after we ate the few slices we did get we see a roach crawling on the floor. And you want $14 + tax for this pizza. That's a joke.
We go check out and the waitress says, what drinks did you have? Seriously! You just took our drink order not even 15mins prior.
You may say, Wow, you got alot of complaints, Yes, it was that BAD!! SAVE YOUR TIME AND MONEY! This place is beyond a joke. How in the world they have a 4.2 rating I have no clue!! Service SUCKS AND FOOD SUCKS!! Also, was told by other Pizza Plus location they were under new management is THE ONLY REASON we went back and I forgot to mention to my first visit wasn't all to great either. This place needs to be shut down or some strong management team needs to take over.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pizza and Salad

Pizza Plus, West State Street Location. My family and I are heading to GA from Rhode Island with our elderly parents. We made it there 15 minutes before closing and were greeted by staff member William. He asked if we were ready to order and we hesitated as they nearing closing time. He was so welcoming and said as long as you are here and we are still open we will serve you. We had an amazing experience. He treated us great and we were extremely appreciative and impressed with his service. Thank you William for saving us from having to take our elderly and exhausted parents to another place to eat. We wish the service industry had many Williams.

Atmosphere: 5

Food: 5

Service: 5

This is one of the worst places to eat in Bristol Tn. As I am writing this review there is 5 pieces of pizza on the bar. We haven’t had our drinks refilled once and the price is 14 a person Definitely not worth the money. Save your money and go somewhere else. We have our grandchildren and totally the worse experience ever. And to beat it all, there was no one else in the entire restaurant. I would rate this place NO STARS!!

For the price.. You can't beat em on their buffet!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza and Salad

Love this pizza place

We waited for 15 min for our order to be taken, then there was my mom and ol man with me and we all ordered calzones. It took another 20 min for the food then I asked for a cup of ranch this rude waitress she brought it then I asked for two more 2oz soufflé cups that were only half full and she stated she was going to charge us $1.50 for each so I sent my food back that she brought didn’t touch it at all bc I ain’t gonna eat a dry calzone with nothing to moisturizer the flavor and the food. Then when we went up to pay I had a water they had soda but she was charging us 3.99 for 3 drinks and also tried to charge us for all 3 calzones and again I didn’t touch mine at all. So it was $45.00 for 2 drinks and 2 calzones that never got ate then she wanted to scream at me to leave. I’m sorry but I have no respect for someone that can’t show respect!!!! This is the worst experience have ever had!!!!! It has made me never want to go back to another one. Maybe you should keep your employees under control instead of screaming at your customers. I am posting this all over my page and will tell everyone about this experience and strongly advise them to go elsewhere. Even if the product may not be as good somewhere else the hospitality matters more.

Atmosphere: 1

Food: 3

Service: 1

The worst place I have ever been. Service was ridiculous. Management was even worse. Do not recommend to anyone ever!!!!!

Atmosphere: 1

Food: 2

Service: 1

Vegetarian options: Salad bar. Veggie pizza can be ordered as cheese pizza is on the pizza bar. Also there should be an option to order an all vegetarian ingredient pizza. Or add this to the pizza bar

Kid-friendliness: Separate area for people with children and is very nice

Wheelchair accessibility: Handicap for wheel chairs are available near the doors.

Food: 5

Service: 5

Recommended dishes: Cheese Sticks, Pizza and Salad

Cheap and good buffet from 11am until 2 pm.... wonderful!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Sticks, Pepperoni Pizza, Pizza and Salad, Ham and Egg Lettuce Salad

I had to plan a last minute arrangement for my daughter's 1st birthday party & my boss recommended here. It was honestly the best experience. The staff was SO friendly & helpful. Worked so well with making sure everything planned out just right & made sure I got the best of everything. I couldn't have asked for a better outcome!! WONDERFUL people, great customer service & tasty pizza ?

Atmosphere: 5

Food: 5

Service: 5

UPDATE. 3years later..much better lunch experience. The new manager is really good and can handle things. Also listens to the customer and works hard to get it right. If I were yall I wouldn't let this one go.I have been a regular with pizza plus for a long time. Several times a week we go....after today we will not be back to the west state location until management changes. They cant hanndle the lunch flow and some of the hosts are rude. They also cant keep fresh pizza on buffet and forget about requests ...i waited an hour and they said it was common...never did.

Great prices very clean store awesome food and very friendly

Atmosphere: 5

Food: 5

Service: 5