Pizza Hut
53 Dixon Springs Hwy, Carthage
(615) 735-2614
Recent Reviews
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Looooove this place it was nice and clean and waitress lady was great thank u for a wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza
Always great service fast service and friendly people and the food is always made good and hot
Kid-friendliness: Good
Wheelchair accessibility: Good ramp
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Breadsticks
Extremely disappointed, a very young staff, no supervision dirty, not friendly the server we had was the only one doing anything, literally
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Pizza
We decided to go to pizza hut for dinner went in 15min later no drinks we left never got a menu no one even came to our table it looked like drive thru was more important this was the second time we left with out food 8/30/24
Atmosphere: 5
Food: 1
Service: 1
Who leaves teenagers to run a business? Guess the owner of this Pizza Hut.... But they sure are having fun at work
The girl at the window was very nice unfortunately this is the 3rd time Iv ordered from Pizza Hut in the past month and every time it’s been wrong . My fault for not checking before leaving , but literally asked the window girl if all my sauce was there “ that was paid for “ and each time “ yes maam “ get home no sauce… the cinnamon rolls dnt come with the icing anymore wish they would tell you that before purchasing extra dipping sauce ??♀️… probably won’t order again due to wasted money on orders that are never right .
Food: 1
Service: 1
The team member that served us was nice and very efficient. It was odd a lot of the chairs were stacked like they were closing in the middle of the day.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Personal Pan Pizza, Pizza
Hadn't been to this particular pizza hut in a little bit but it was clear by the employees yelling at each other ...slamming ovens and other cookware....and the line of people waiting to be served both sit down and carryout..that it is very unmanaged. Watched 2 customers walk out one had returned 2x for their order.Also the condition of some of the table top items such as the cheese shaker.....disgusting.
Atmosphere: 1
Food: 1
Service: 1
Serenity cooked, served, cleaned and took orders. She worked very hard to get everything caught up from shortage on help. We will be back. Thank you so much Serenity, great job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza, Pizza
Unbelievable! This place was terrible. They had a sign in the chair wait to be seated, we waited and then were told to seat ourselves. One couple in there besides us and took longer than expected to take our order.One of the lady's working there stuck her hand down the back of her pants several times and was coughing without covering her mouth. Never washed her hands.Brought out salads with no utensils to eat it with. Had to ask for them. Ordered cheese breadsticks and got regular. Ordered cheesy alfredo pasta on the menu they gave us chicken alfredo and when we said what we ordered they said that was all they had. My husband showed the lady what we ordered on the menu she said they would fix it.We ended up leaving and going somewhere else. What a joke, we will not be back to give them our business.
Atmosphere: 2
Restaurantji Recommends
I’ve been to this location many times in my life. It used to be the place my family met every weekend to go out and eat and have fun. My family decided after a few years to come back today to check it out and eat. It seems the place is being remodeled..? Or something it’s so gloomy. The customer service was absolutely awful. There were two girls working, one girl kept slipping her hand down her pants ? and the other was just walking around, no cares in the world. A couple was in here along with my family, we were the only people in and now I see why. They wouldn’t listen when people tried to call them over, they gave us dirty utensils and we had ordered cheese bread and they came out with just regular bread. She gave us someone else’s order and got our other orders wrong multiple times. It overall was just an awful experience. We are never going back. -1/10 unbelievable..
Atmosphere: 1
Food: 2
Service: 1
The service lady would put her hand in her pants and had no gloves on and didn’t wash her hands
Atmosphere: 2
Service: 1
They don't know how to answer a phone.
I am usually not one to complain publicly but I am so disappointed in our local hometown customer service. If anyone I worked with while working in the restaurant industry had of acted and treated a customer with the disrespect and attitude (I was treated with tonight) would have been fired on the spot. Horrible customer service, rude employees, rude assistant manager, bad attitude and locked doors before closing time. After pulling out the phone and recording attitude changed from assistant manager but the other employee attitude got worse. It was a much better establishment when Mrs. Pam, Mrs. Loretta, Mrs Deloris, and other family members ran the business.
This place will now offer you gambling advertisements disguised as "deals" after you checkout online. Absolutely disgusting. Do better pizza hut.
Kid-friendliness: Absolutely no longer kid friendly when ordering online as they will be exposed to gambling advertisements disguised as "deals" after you pay for your order
Atmosphere: 2
Food: 3
Service: 3
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