McDonald's
200 Lower River Rd, Charleston
(423) 336-1655
Recent Reviews
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I pull up drive thru says look at the menu I'll be right with you. .. then he comes back and say s we are not taken orders until 4:15. This is not the first time this guy has done this to me. It's been about 4 different times over the last year . So don't count on it being 24vhours
Atmosphere: 1
Food: 1
Service: 1
This is one of the Best managed fast food restaurants that we have visited in some time. Clean, excellent service, and quickly prepared meals. Thanks for giving us customers a nice experience! đ€©
Atmosphere: 5
Food: 5
Service: 5
Waited 15 minutes for breakfast as the only person in there and had to walk out because they werenât making my food. Terrible donât recommend
Atmosphere: 1
Food: 1
Service: 1
I have been going here for over a year now and it was great when I first started going here with my husband. The only issue I had is I ordered a McFlurry and they got it wrong. (I ordered it with M&Ms and there wasnât any) I politely asked for the M&Ms to be put in it and I just laughed it off saying it was completely okay. Randall came back to me and handed it to me and I didnât see the M&Ms on the bottom (that was on me) he aggressively pointed at the bottom of the cup and I said, âoh Iâm so sorry I didnât even see!â He scoffed at me, rolled his eyes, and walked away. I wanted to say something, but I started thinking about how overwhelming fast food generally is, so I just left it alone and sat down. That was months ago. Here the past 2 months me and my husband always wait more than 20 minutes for our food. Not only do we have to wait for our food we have to stand at the counter for an extra 5-10 minutes to get the cups we also ordered because they never put them with the order. The last time I went in there with my husband we waited 45 minutes for our food because they lost it. When I went to the counter to say, âHey, I to check on my order. We never got it and we have been waiting 25 minutes for it.â I told her my order number and Randall spoke up to the back in irritation saying, âShe is saying she never got it, I guess. Remake it.â Thatâs when we had to wait another 20 because the burger my husband get is a cook to order. Not only was I patient, I was sincere. This restaurant needs a reset on quite a few staff. I get it, itâs irritating, but Iâm not yelling at you or anyone or even being mean. I would say we deserve good food service. I wouldnât even be giving 2 stars if my husbands burger wasnât always fresh. They always do really great on that part.
Atmosphere: 1
Food: 2
Service: 1
Best mcdonalds i have ever eat. Employees are supper nice. Highly recommend. Food is always hot and fresh everytime I come there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles
Tonight was the last straw!!! So I have several kids and me and my wife have been working a lot lately so usually we hit this McDonald's 2 or 3 times a week, but never again. It really started over the last two months but our order is always wrong or missing something. They forgot my kids happy meal twice, 2 of our orders of fries at once, I always ask for my burger to be plain and always repeat and ask that they please get it plain except each time they don't. Never remember our straws they always have to go back and get them and regardless of what you order and whether anyone is even in line behind you they always have you pull forward and then proceed to make you wait 15 minutes. I can look past a lot of things but starting around two months ago this place has went to hell, the customer service horrible vs previously the best around hands down. Maybe new management or new workforce but I imagine more people will refuse to go back as well.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Mcnuggets, French Fries, Quarter Pounder and Double Quarter Pounder Both with Cheese and 2 Baskets of Fries, Cheeseburger
The front counter guy with the yellow vest was friendly and courteous. Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Front counter guy with yellow vest was awesome and polite... Great worker... Love my app for deals
Atmosphere: 5
Food: 5
Service: 5
Employee is there. But has we are closed sign.
New experience
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
It is what it is
In my case, I don't know much English, the guys support you with charisma!!
Thank you đ«đčđâ€ïž.
Atmosphere: 5
Food: 5
Service: 5
Always a long wait
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, Chicken Mcnuggets, Hamburger
Super friendly employees. Line always moves fast and order has always been correct.
Atmosphere: 5
Food: 5
Service: 5
Stopped in for a quick sweet tea as we fueled up on our way to Florida for the Luke Combs Bootleggerâs Bonfire!
Fast service, good customer service too we were in and out back on the highway in a snap!
Atmosphere: 5
Food: 5
Service: 5
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