I went to Arby’s on Riverside Drive today on my way to Dickson, Tennessee. I ordered an Angus cheesesteak at the drive-through. I then opened the bag on the road on my way out. Just to find maybe 2 teaspoons of What appears to be Angus cheesesteak. That’s not at all what the picture looks like. The amount of Angus cheesesteak on the sandwich does not even cover the bread that it’s on. I tried to call the location multiple times and no one answered. This is unacceptable. I will post a picture of what the Angus cheesesteak is supposed to look like versus what I received. What I got looked nothing like the picture. When I Returned hours later, there was no offer of refund only to remake my sandwich that they had said would ultimately look the exact same as the one I have. Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Naomi Green
We came here this morning very excited I order on the app because we were hungry and out and about we pull in the drive thru immediately said not open rudely and rungs up the headset so we pull to the window and she said not open we waiting and finally told her that we had a online order I place my food at 10:45 we got here at 10:50 she handle my food my drink was filled have way up and all our food was cold and wrong. I’ve never came this early but I love Arby’s but this make me not what to come back she also was hanging up on other when she was handing us food just saying not open I’m very disappointed and I wasted my money
Atmosphere: 1
Food: 1
Service: 1
Joy Jerkins
I ordered a double beef n cheddar meal and kids tender meal. The chicken was old, fries were undercooked and had old curly fry bits mixed in with it. I received a classic beef n cheddar instead of the double. The Mac n cheese wasn’t even fully mixed together, just plain macaroni sitting on top of the cheese sauce. The food is too expensive for it to be prepared this way. I will not be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Ron Crockarell
July 7, around 4:30 pm. Service horrible, if I could rate 0 I would. We wound up walking out and going to Panda Express next door. Never got waited on and whole time woman in back complaining on drive through.
Atmosphere: 1
Service: 1
Melissa McLeod
Trey and Abbie are amazing! Very friendly and great customer service!
Tracy Hackett
Bought the French Dip, what I received was a couple of slices of roast beef on what looked like a hot dog bun. Curly fries that were the bottom of the bag mixed with crinkle cut pieces. Never again not for 11.92
Food: 1
Service: 3
Tiffany Swartout
I’ve been coming to this location for over 3 years . Today will be the last time I will ever spend another penny. I went to get lunch for my kids because my daughter had asked for arbys repeatedly. When I did my order the employee didn’t ask for the drink and so I said she had forgot my drink( apparently making sure I get the items I’m paying for is being rude but whatever) after I got done paying she had me park and as she was shutting the window decided to pop off saying rude . I went inside and asked to speak to a manager . Of course was told the woman who decided to get smart with me was a manager . They all agreed I was rude when I definitely was not. Proceeded to tell me I needed to stop . At that point I was livid and cussed them out after they proceeded to call me a druggie. I’m not the one working at a fast food restaurant in my 50’s…. . Of course I didn’t get a receipt which they never give anytime I’ve gone and I paid cash for my food like I always have. The fact that a manager can act that way over me asking for my drink is dumbfounding.
Atmosphere: 1
Food: 1
Service: 1
Brian Perry
Denise was very kind and professional. Food was great. Fresh and warm
Atmosphere: 3
Food: 5
Service: 5
Michele Willyard
The roast beef was greasy and had a grainy texture to it. The clerk originally told me that they no longer offered a senior drink but then mysteriously found the key when I asked if they had a senior discount.
Atmosphere: 3
Food: 1
Service: 3
Dolleca Dúpre
late night machines brought me here. tonight the service was excellent and the people here are amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Roast Beef, Curly Fries
Overall, everything was good, the burger and the chicken wraps were a pleasant surprise. The spiral fries where a little bit of a letdown considering the number of people there. Staff was very polite and service was very fast.
Atmosphere: 5
Food: 5
Service: 5
Cindy Brooks
Greek gyro needed more sauce as it was pretty dry. Diningroom needed some attention. Nice people working.
Atmosphere: 3
Food: 3
Service: 3
Scott Downs
Very clean store. Great service. Great food. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Fish Sandwich and Onion Rings, Orange Creamsicle Milkshake, French Dip, Gyro with Onion Rings and Vanilla Shake, Arby's Signature Sandwiches, Roast Beef, Curly Fries, Sandwiches, Roast Beef and Cheddar, Triple Chocolate Cookie, Curly Fries Medium, Apple Turnover, Reuben, Crinkle Fries Large, Chicken Bacon & Swiss, Mint Chocolate Shake, Jamocha Shake, Cherry Turnover, Salted Caramel & Chocolate Cookie
Michael Barron
I went to the drive thru today got 2 for 5 dollar chicken wraps tge were so hard u couldn't even bite them. What a waste of my money. That was a terrible experience for me today. I thru them away
I went to Arby’s on Riverside Drive today on my way to Dickson, Tennessee. I ordered an Angus cheesesteak at the drive-through. I then opened the bag on the road on my way out. Just to find maybe 2 teaspoons of What appears to be Angus cheesesteak. That’s not at all what the picture looks like. The amount of Angus cheesesteak on the sandwich does not even cover the bread that it’s on. I tried to call the location multiple times and no one answered. This is unacceptable. I will post a picture of what the Angus cheesesteak is supposed to look like versus what I received. What I got looked nothing like the picture. When I Returned hours later, there was no offer of refund only to remake my sandwich that they had said would ultimately look the exact same as the one I have. Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
We came here this morning very excited I order on the app because we were hungry and out and about we pull in the drive thru immediately said not open rudely and rungs up the headset so we pull to the window and she said not open we waiting and finally told her that we had a online order I place my food at 10:45 we got here at 10:50 she handle my food my drink was filled have way up and all our food was cold and wrong. I’ve never came this early but I love Arby’s but this make me not what to come back she also was hanging up on other when she was handing us food just saying not open I’m very disappointed and I wasted my money
Atmosphere: 1
Food: 1
Service: 1
I ordered a double beef n cheddar meal and kids tender meal. The chicken was old, fries were undercooked and had old curly fry bits mixed in with it. I received a classic beef n cheddar instead of the double. The Mac n cheese wasn’t even fully mixed together, just plain macaroni sitting on top of the cheese sauce. The food is too expensive for it to be prepared this way. I will not be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
July 7, around 4:30 pm. Service horrible, if I could rate 0 I would. We wound up walking out and going to Panda Express next door. Never got waited on and whole time woman in back complaining on drive through.
Atmosphere: 1
Service: 1
Trey and Abbie are amazing! Very friendly and great customer service!
Bought the French Dip, what I received was a couple of slices of roast beef on what looked like a hot dog bun. Curly fries that were the bottom of the bag mixed with crinkle cut pieces. Never again not for 11.92
Food: 1
Service: 3
I’ve been coming to this location for over 3 years . Today will be the last time I will ever spend another penny. I went to get lunch for my kids because my daughter had asked for arbys repeatedly. When I did my order the employee didn’t ask for the drink and so I said she had forgot my drink( apparently making sure I get the items I’m paying for is being rude but whatever) after I got done paying she had me park and as she was shutting the window decided to pop off saying rude . I went inside and asked to speak to a manager . Of course was told the woman who decided to get smart with me was a manager . They all agreed I was rude when I definitely was not. Proceeded to tell me I needed to stop . At that point I was livid and cussed them out after they proceeded to call me a druggie. I’m not the one working at a fast food restaurant in my 50’s…. . Of course I didn’t get a receipt which they never give anytime I’ve gone and I paid cash for my food like I always have. The fact that a manager can act that way over me asking for my drink is dumbfounding.
Atmosphere: 1
Food: 1
Service: 1
Denise was very kind and professional. Food was great. Fresh and warm
Atmosphere: 3
Food: 5
Service: 5
The roast beef was greasy and had a grainy texture to it. The clerk originally told me that they no longer offered a senior drink but then mysteriously found the key when I asked if they had a senior discount.
Atmosphere: 3
Food: 1
Service: 3
late night machines brought me here. tonight the service was excellent and the people here are amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Roast Beef, Curly Fries
Restaurantji Recommends
Sandwich sub par than.
Atmosphere: 1
Food: 1
Service: 3
Overall, everything was good, the burger and the chicken wraps were a pleasant surprise. The spiral fries where a little bit of a letdown considering the number of people there. Staff was very polite and service was very fast.
Atmosphere: 5
Food: 5
Service: 5
Greek gyro needed more sauce as it was pretty dry. Diningroom needed some attention. Nice people working.
Atmosphere: 3
Food: 3
Service: 3
Very clean store. Great service. Great food. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Fish Sandwich and Onion Rings, Orange Creamsicle Milkshake, French Dip, Gyro with Onion Rings and Vanilla Shake, Arby's Signature Sandwiches, Roast Beef, Curly Fries, Sandwiches, Roast Beef and Cheddar, Triple Chocolate Cookie, Curly Fries Medium, Apple Turnover, Reuben, Crinkle Fries Large, Chicken Bacon & Swiss, Mint Chocolate Shake, Jamocha Shake, Cherry Turnover, Salted Caramel & Chocolate Cookie
I went to the drive thru today got 2 for 5 dollar chicken wraps tge were so hard u couldn't even bite them. What a waste of my money. That was a terrible experience for me today. I thru them away
Atmosphere: 3
Food: 1
Service: 3
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