I just brought my children here at 5 PM on a Saturday. The door is locked. There’s like six people inside. They opened the locked door to let people out. I’m pretty sure that’s not legal… they then refused to let us come inside and get ice cream because and I quote “it would be like an hour. We should just go through the drive-through.”
Tyler Dodds
I just brought my children here at 5 PM on a Saturday. The door is locked. There’s like six people inside. They opened the locked door to let people out. I’m pretty sure that’s not legal… they then refused to let us come inside and get ice cream because and I quote “it would be like an hour. We should just go through the drive-through.”
Katherine Richey
I went into the store today to pick up my child’s birthday cake, which was on time and very well made, while I was there I also asked for 3 scoops of ice cream…to which the employee said that they’re very busy and it may be 10-15 minutes wait. I was okay with that because they did the right thing and INFORMED me on how busy they were. HOWEVER there was a group of three individuals that were sat down and waiting on an order too. After 10 minutes one of these ladies got up, got upset about the wait, which was only 10 minutes, and started to get belligerent with the employees there. I did my self get upset and told her how rude she was and how they told her her wait time and there was no excuse to be disrespectful and insulting like she was doing to the employees. Even after my outburst and those from the customer, they keep their temperament in check, they remained kind, and they were very accommodating to these people. I’m leaving this review cause I was so highly impressed with these employees and how they keep their composure when I could not!
Adam Warren
Fake milkshakes for 10 dollars.
swkate
Shakes are delicious. Their open sign was on at 10:55, but no one responded at the drive through. When I drove around to the window, I saw they didn’t open until 11. It was a little confusing. And also y’all have their hours listed very wrong on Trip Advisor.
Allison Bueno
I just went with my husband, there are 3 guys and none of them attended us. They just talked and laughed ignoring us as if we weren't there. I must say that there was absolutely no customer in the drive tru or inside the place but us. Terrible attention.
Marchael Moye
The employees wouldn’t even acknowledge me, mind you there were 4 of them, that was the 1st red flag! Then they didn’t have enough chocolate ice cream! Very poor customer service . I left ! I do not recommend
Atmosphere: 1
Miranda Portino
DO NOT order a cake from here! Please don't make the same mistake I did. I placed an order for a birthday cake for my son which he was extremely excited about. Hailey said it might not work out due to copyright reasons so I planned a backup option just in case and asked her to contact me if we couldn't do the first cake. I never received a call and my son was so excited on his way to school to come home and see the cake. Little did we know, when I got to this store I asked to pay for and pick up the order, the lady brought out the cake which was the second option. I asked why we did that one since I never got a call. She said no we called but the number didn't work. I said no my number works just fine and always have, I asked if she would mind if I saw the note to see what Hailey wrote. Apparently Hailey didn't listen when I provided my number because my number was very wrong so I said, no wonder she couldn't contact me, she wrote the number wrong. Anyways, the cake is still cute and luckily I thought ahead and asked if I could give another option just in case or we would have no birthday cake for his birthday thanks to Hailey. She rushed through the ordering process which is probably how she got the number incorrect. I definitely recommend getting it somewhere else, whether it be another baskin robbins or cold stone but definitely not here unless you want to take the chance of having no cake or messed up order.
Atmosphere: 1
Food: 1
Service: 1
The Spot
Literally called 30 times ! & would have kept calling , but this is just ridiculous! Why is there is phone line and no one ever answers !!!!?????
Answer the phone! What is wrong with you all !!!! Helllooooooo !!!!! What kind of management do you all have at this location !!!!!!
Shane H
It seems to be an ongoing thing with this location per other reviews. Here I am 35 minutes before closing the employees were cleaning up and it took 10 minutes for anyone to acknowledge me. If you aren’t closed and you have ice cream why can’t I get ice cream for my kids. This is unacceptable and the fact that nothing has been done with multiple ppl with the same complaints is even more absurd.
I just brought my children here at 5 PM on a Saturday. The door is locked. There’s like six people inside. They opened the locked door to let people out. I’m pretty sure that’s not legal… they then refused to let us come inside and get ice cream because and I quote “it would be like an hour. We should just go through the drive-through.”
I just brought my children here at 5 PM on a Saturday. The door is locked. There’s like six people inside. They opened the locked door to let people out. I’m pretty sure that’s not legal… they then refused to let us come inside and get ice cream because and I quote “it would be like an hour. We should just go through the drive-through.”
I went into the store today to pick up my child’s birthday cake, which was on time and very well made, while I was there I also asked for 3 scoops of ice cream…to which the employee said that they’re very busy and it may be 10-15 minutes wait. I was okay with that because they did the right thing and INFORMED me on how busy they were. HOWEVER there was a group of three individuals that were sat down and waiting on an order too. After 10 minutes one of these ladies got up, got upset about the wait, which was only 10 minutes, and started to get belligerent with the employees there. I did my self get upset and told her how rude she was and how they told her her wait time and there was no excuse to be disrespectful and insulting like she was doing to the employees. Even after my outburst and those from the customer, they keep their temperament in check, they remained kind, and they were very accommodating to these people. I’m leaving this review cause I was so highly impressed with these employees and how they keep their composure when I could not!
Fake milkshakes for 10 dollars.
Shakes are delicious. Their open sign was on at 10:55, but no one responded at the drive through. When I drove around to the window, I saw they didn’t open until 11. It was a little confusing. And also y’all have their hours listed very wrong on Trip Advisor.
I just went with my husband, there are 3 guys and none of them attended us. They just talked and laughed ignoring us as if we weren't there. I must say that there was absolutely no customer in the drive tru or inside the place but us. Terrible attention.
The employees wouldn’t even acknowledge me, mind you there were 4 of them, that was the 1st red flag! Then they didn’t have enough chocolate ice cream! Very poor customer service . I left ! I do not recommend
Atmosphere: 1
DO NOT order a cake from here! Please don't make the same mistake I did. I placed an order for a birthday cake for my son which he was extremely excited about. Hailey said it might not work out due to copyright reasons so I planned a backup option just in case and asked her to contact me if we couldn't do the first cake. I never received a call and my son was so excited on his way to school to come home and see the cake. Little did we know, when I got to this store I asked to pay for and pick up the order, the lady brought out the cake which was the second option. I asked why we did that one since I never got a call. She said no we called but the number didn't work. I said no my number works just fine and always have, I asked if she would mind if I saw the note to see what Hailey wrote. Apparently Hailey didn't listen when I provided my number because my number was very wrong so I said, no wonder she couldn't contact me, she wrote the number wrong. Anyways, the cake is still cute and luckily I thought ahead and asked if I could give another option just in case or we would have no birthday cake for his birthday thanks to Hailey. She rushed through the ordering process which is probably how she got the number incorrect. I definitely recommend getting it somewhere else, whether it be another baskin robbins or cold stone but definitely not here unless you want to take the chance of having no cake or messed up order.
Atmosphere: 1
Food: 1
Service: 1
Literally called 30 times ! & would have kept calling , but this is just ridiculous! Why is there is phone line and no one ever answers !!!!?????
Answer the phone! What is wrong with you all !!!! Helllooooooo !!!!! What kind of management do you all have at this location !!!!!!
It seems to be an ongoing thing with this location per other reviews. Here I am 35 minutes before closing the employees were cleaning up and it took 10 minutes for anyone to acknowledge me. If you aren’t closed and you have ice cream why can’t I get ice cream for my kids. This is unacceptable and the fact that nothing has been done with multiple ppl with the same complaints is even more absurd.
Service: 1
Restaurantji Recommends
Kids basically running this place and they never have anything on the menu. Don’t waste your time because you’ll be disappointed.
Atmosphere: 1
Food: 1
Service: 1
Never have anything you want. They dont serve most of the online menu
Atmosphere: 1
Food: 1
Service: 1
Lobby is closed drive threw wrapped around the building.
Atmosphere: 1
Food: 1
Service: 1
Very very very rude employees
Atmosphere: 1
Food: 2
Service: 1
Management it's time for your check in !
Atmosphere: 1
Food: 1
Service: 1
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