I went to this location a few days ago and had an amazing experience! It was really clean inside and atmosphere was so positive this definitely makes me want to come back. All of the staff were extremely welcoming and so kind, its hard to find a friendly environment like this!
Rosalynne Flanagan
Drinks on the baskin side are always watered down barely getting the coffee flavor and when it needs to be corrected they want you to pay for their mistake clearly mostly milk the sign shows how dark the drink is supposed to be not even close
Owendrea Prescod
I walked into this location with my son excited to grab some ice cream today. However, the experience quickly changed when I almost slipped and almost fell when I stepped into Luke warm ice cream that appeared to have been on the ground for some time. I expressed what happened and to my surprise heard chuckles but no apology. Then I had to ask for some napkins to clean my foot. There were also some responses about being too busy with drive thru in order to clean up the mess. Mind you there were at least 6 employees present. I then lamented on the fact that there was no sense of urgency to clean the mess or at least post a wet floor sign. I even had to warn another customer about the mess as she was approaching it without noticing. I was even asked whether or not I wanted my product made or the floor cleaned. Absolutely disrespectful staff present here!
Shane Eilers
Absolutely no flavors in the quarts to buy! Mint chocolate chip and just plain chocolate! Ear buds in ear, sitting at table when walked in chatting with the girls! It was a waste of my time to stop at this location!
Naomi Hemingway
Top notch service ….. Made my family feel special the little ones enjoyed their birthday…..
Sherri Miller
Had no whip cream acted like they didn’t know what they were doing. Ask for receipts twice than can back and said the receipt printer was broken. I will never go back to this one
Liz Henderson
Hey Baskin-Robbins, when people order a Banana Royale, they generally expect to have bananas in their dessert. We ordered 2. Neither one of them had bananas. Please tell me, what does your version look like? By the way, we PAID FOR Bananas Royale. Please pay attention.
Lorene H.
Very good .. They had my fav. ice cream Nutty Coconut.. And the workers was friendly..
meme
Well.. got to order online in the app and customize my ice cream ahead and pick up, only thing was… NO DANG ICE CREAM FLAVORS I PICKED. Don’t know if these two locations I picked was a good idea being that I wasn’t that satisfied w/ my orders.. first time coming back to try things, and it’s a shame it was disappointing to be the least. Maybe, I’ll try back later and do things differently when I order what I want and get it correctly.
Great service !! Eliza did a wonderful job, will definitely come again !!
Kay Lee
It's always something. Unattentive staff, never have the flavor I want. Tonight we were charged for 2 milkshakes and then having to refund one because their milkshake machine just 'randomly' shut off. Based on the previous review, it's clear they were just trying to close up early.
Ann Grimes
IT SAYS THEY CLOSE AT 10PM, AT 9:15PM, THEY HAD THE DOORS LOCKED AND MOPPING THE FLOORS WITH CHAIRS STACKED. THEY ALSO HAD 4 CARS OF CUSTOMERS (INCLUDING US) COMING UP TO GO IN. NOT COOL.
jo B
3 employees were standing waiting, not one acknowledged us. The drive through person with acne just walked slowly over and stood there. The person who eventually took the order was lost in a fit of laughter with the senior person per his admission Mashon/Nashon whi continued to laugh! THE WHOLE CREW WERE VERY UNPROFESSIONAL!
Atmosphere: 1
Service: 1
Zion Diefendorf
This location is frequently closed early due to staff shortage, runs out of staple ice cream flavors (Cookies&Cream, Pralines&Cream), and in my opinion the waffle cones taste stale as if made days in advance.
Never have cookies n cream
I went to this location a few days ago and had an amazing experience! It was really clean inside and atmosphere was so positive this definitely makes me want to come back. All of the staff were extremely welcoming and so kind, its hard to find a friendly environment like this!
Drinks on the baskin side are always watered down barely getting the coffee flavor and when it needs to be corrected they want you to pay for their mistake clearly mostly milk the sign shows how dark the drink is supposed to be not even close
I walked into this location with my son excited to grab some ice cream today. However, the experience quickly changed when I almost slipped and almost fell when I stepped into Luke warm ice cream that appeared to have been on the ground for some time. I expressed what happened and to my surprise heard chuckles but no apology. Then I had to ask for some napkins to clean my foot. There were also some responses about being too busy with drive thru in order to clean up the mess. Mind you there were at least 6 employees present. I then lamented on the fact that there was no sense of urgency to clean the mess or at least post a wet floor sign. I even had to warn another customer about the mess as she was approaching it without noticing. I was even asked whether or not I wanted my product made or the floor cleaned. Absolutely disrespectful staff present here!
Absolutely no flavors in the quarts to buy! Mint chocolate chip and just plain chocolate! Ear buds in ear, sitting at table when walked in chatting with the girls! It was a waste of my time to stop at this location!
Top notch service ….. Made my family feel special the little ones enjoyed their birthday…..
Had no whip cream acted like they didn’t know what they were doing. Ask for receipts twice than can back and said the receipt printer was broken. I will never go back to this one
Hey Baskin-Robbins, when people order a Banana Royale, they generally expect to have bananas in their dessert. We ordered 2. Neither one of them had bananas. Please tell me, what does your version look like? By the way, we PAID FOR Bananas Royale. Please pay attention.
Very good .. They had my fav. ice cream Nutty Coconut.. And the workers was friendly..
Well.. got to order online in the app and customize my ice cream ahead and pick up, only thing was… NO DANG ICE CREAM FLAVORS I PICKED. Don’t know if these two locations I picked was a good idea being that I wasn’t that satisfied w/ my orders.. first time coming back to try things, and it’s a shame it was disappointing to be the least. Maybe, I’ll try back later and do things differently when I order what I want and get it correctly.
Restaurantji Recommends
Great service !! Eliza did a wonderful job, will definitely come again !!
It's always something. Unattentive staff, never have the flavor I want. Tonight we were charged for 2 milkshakes and then having to refund one because their milkshake machine just 'randomly' shut off. Based on the previous review, it's clear they were just trying to close up early.
IT SAYS THEY CLOSE AT 10PM, AT 9:15PM, THEY HAD THE DOORS LOCKED AND MOPPING THE FLOORS WITH CHAIRS STACKED. THEY ALSO HAD 4 CARS OF CUSTOMERS (INCLUDING US) COMING UP TO GO IN. NOT COOL.
3 employees were standing waiting, not one acknowledged us. The drive through person with acne just walked slowly over and stood there. The person who eventually took the order was lost in a fit of laughter with the senior person per his admission Mashon/Nashon whi continued to laugh! THE WHOLE CREW WERE VERY UNPROFESSIONAL!
Atmosphere: 1
Service: 1
This location is frequently closed early due to staff shortage, runs out of staple ice cream flavors (Cookies&Cream, Pralines&Cream), and in my opinion the waffle cones taste stale as if made days in advance.
Atmosphere: 2
Food: 2
Service: 3
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