My fiancé said to young female employee “there is some hair in your sour cream” because we noticed hair in the sour cream tub. She took her time in changing it out for a new tub, and seemed annoyed. She then came back and realized we didn’t even need sour cream on our burrito, and she rolled her eyes and started behaving in a way that was unacceptable. Why on earth would you be mad that we didn’t want sour cream we just wanted to make sure you knew there was hair in it? Very weird and lazy behavior on her part
Atmosphere: 1
Food: 4
Service: 1
robin eddens
Every one was scattering around trying to do something while a line was forming. One person did the entire line until check out. The chicken was burnt, rice was powdery, lettuce soggy and sour cream was one giant scoop, the only thing that wasnt off was the black beans. Not worth the money I spent.
Atmosphere: 2
Food: 1
Service: 1
Brad Burckel
Food was fine, but tables were dirty
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
Yeslynn Flores
How moly? Is y’all’s rice cooker broken? Might as well have poured the rice straight from the bag into the bowl.
Atmosphere: 2
Food: 1
Service: 2
Cody Quinlan
The Rice is NEVER cooked. It’s always hard, basically right from the grocery shelves. It ruins any food you get here. Beware!
Atmosphere: 3
Food: 1
Service: 1
Jonathan Thompson
Got home with two burritos bowls and a regular burrito. Rice was not cooked in all three. Looked it up and apparently there's a high chance of food poisoning eating undercooked rice. Also gave me the head of the lettuce and almost no meat on one while normal on the other. Called the number for the location and had a runaround through corporate. Can't even get the local place on the phone. Been going here for a while, but has been a few months and was really surprised at how sloppy they were when making the food. This place has taken a nosedive and apparently now that I'm looking at other reviews it looks like a pervasive issue.
Atmosphere: 1
Food: 1
Service: 1
alexandra mestre
The worsttttt chipotle I’ve ever had. I don’t know why I keep giving this location a chance. It’s clear now that they just can’t cook. The rice was under cooked! My bowl was like eating rice grains fresh of the rice plant. Then they gave me 5 pounds of mfn sour cream!!!!!! If you want to be generous be generous with the rice. On top of that the sour cream tasted spoil. Not only that the amount of cilantro used was just wayyyyyyyyy too much. Bowl full of cilantro. Omg. Just pissed. The worst waste of money!
Makayli Gordon
The workers are constantly rude here and they never have any ingredients but don’t tell you until you stand in line for 30 minutes, The worker also scrapes food from his hands back into the container and fed it to other customers,
Hope Dupin
I already tried using your guys’s customer service option on your website, And I rated my order on the app. But I spent extra money to get extra meat on a burrito. Which I normally get. And my burrito was so small definitely did not have extra meat. And of course, I was already home by the time I got to eat So I didn’t wanna drive all the way back there. The website was no help. The app gave me no info and I am fuming six dollars for extra meat and didn’t even receive it.
Atmosphere: 3
Food: 1
Service: 3
Tom Pearl
Came here the other day and had a bowl. I ordered my meal and began to eat as soon as I took a bite all I could taste was salt and it was just a sodium overload. All I could taste was salt and the food made me nauseous and the portion sizes were abysmally small and prices are insane.
I mean I know it’s cold outside but if you really don’t want to make the food for a delivery order. Just cancel the order so I’m not wasting my time. Rice was crunchy, peppers and onions weren’t cooked, the food reeked of marijuana, and I asked for double portions of meat and got 5 pieces of chicken. A bag of chips with the most minimal amount of chips you can put in a bag. Honestly, just don’t waste my time or money and cancel the order. Awful, awful experience.
Atmosphere: 2
Food: 1
Service: 1
Elaine Phillips
Ask could I get my chips cooked to order With out all that salt. I was told no he replace the bad chips and I bought guacamole that tasted and looked like pea green baby food.
Atmosphere: 1
Food: 1
Service: 1
Jorge Zires
I went today, 17 Feb 25, and had a bad experience. I understand that food service is stressful, but when we walked into the restaurant, tables were dirty, floors riddled with food, special drinks were all out and utensils almost empty. No one was actively trying to clean or replenish anything. It was not busy at the time and there was no leadership engaging workers to take advantage and fix those deficiencies. Customer service was terrible with only 2 people working despite 6 people on shift. 1 guy playing with his hair while having gloves on, one woman making phone calls in between online orders, another guy just standing around doing nothing. This doesn't even include FOOD QUALITY which was POOR! No veggies at all! Pico de Gallo was disgusting! RICE WAS HARD! and the chips were STALE! WHAT IS GOING ON??
In all, stay away and hopefully management can turn things around.
Atmosphere: 1
Food: 2
Service: 1
Aileen Keeling
The worst chipotle location. Went in for dinner, the line was out the door with only one girl serving the front of house. Disappointing. I’d drive across the state line to another location before going back here
My fiancé said to young female employee “there is some hair in your sour cream” because we noticed hair in the sour cream tub. She took her time in changing it out for a new tub, and seemed annoyed. She then came back and realized we didn’t even need sour cream on our burrito, and she rolled her eyes and started behaving in a way that was unacceptable. Why on earth would you be mad that we didn’t want sour cream we just wanted to make sure you knew there was hair in it? Very weird and lazy behavior on her part
Atmosphere: 1
Food: 4
Service: 1
Every one was scattering around trying to do something while a line was forming. One person did the entire line until check out. The chicken was burnt, rice was powdery, lettuce soggy and sour cream was one giant scoop, the only thing that wasnt off was the black beans. Not worth the money I spent.
Atmosphere: 2
Food: 1
Service: 1
Food was fine, but tables were dirty
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
How moly? Is y’all’s rice cooker broken? Might as well have poured the rice straight from the bag into the bowl.
Atmosphere: 2
Food: 1
Service: 2
The Rice is NEVER cooked. It’s always hard, basically right from the grocery shelves. It ruins any food you get here. Beware!
Atmosphere: 3
Food: 1
Service: 1
Got home with two burritos bowls and a regular burrito. Rice was not cooked in all three. Looked it up and apparently there's a high chance of food poisoning eating undercooked rice. Also gave me the head of the lettuce and almost no meat on one while normal on the other. Called the number for the location and had a runaround through corporate. Can't even get the local place on the phone. Been going here for a while, but has been a few months and was really surprised at how sloppy they were when making the food. This place has taken a nosedive and apparently now that I'm looking at other reviews it looks like a pervasive issue.
Atmosphere: 1
Food: 1
Service: 1
The worsttttt chipotle I’ve ever had. I don’t know why I keep giving this location a chance. It’s clear now that they just can’t cook. The rice was under cooked! My bowl was like eating rice grains fresh of the rice plant. Then they gave me 5 pounds of mfn sour cream!!!!!! If you want to be generous be generous with the rice. On top of that the sour cream tasted spoil. Not only that the amount of cilantro used was just wayyyyyyyyy too much. Bowl full of cilantro. Omg. Just pissed. The worst waste of money!
The workers are constantly rude here and they never have any ingredients but don’t tell you until you stand in line for 30 minutes, The worker also scrapes food from his hands back into the container and fed it to other customers,
I already tried using your guys’s customer service option on your website, And I rated my order on the app. But I spent extra money to get extra meat on a burrito. Which I normally get. And my burrito was so small definitely did not have extra meat. And of course, I was already home by the time I got to eat So I didn’t wanna drive all the way back there. The website was no help. The app gave me no info and I am fuming six dollars for extra meat and didn’t even receive it.
Atmosphere: 3
Food: 1
Service: 3
Came here the other day and had a bowl. I ordered my meal and began to eat as soon as I took a bite all I could taste was salt and it was just a sodium overload. All I could taste was salt and the food made me nauseous and the portion sizes were abysmally small and prices are insane.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I mean I know it’s cold outside but if you really don’t want to make the food for a delivery order. Just cancel the order so I’m not wasting my time. Rice was crunchy, peppers and onions weren’t cooked, the food reeked of marijuana, and I asked for double portions of meat and got 5 pieces of chicken. A bag of chips with the most minimal amount of chips you can put in a bag. Honestly, just don’t waste my time or money and cancel the order. Awful, awful experience.
Atmosphere: 2
Food: 1
Service: 1
Ask could I get my chips cooked to order
With out all that salt. I was told no he replace the bad chips and I bought guacamole that tasted and looked like pea green baby food.
Atmosphere: 1
Food: 1
Service: 1
I went today, 17 Feb 25, and had a bad experience. I understand that food service is stressful, but when we walked into the restaurant, tables were dirty, floors riddled with food, special drinks were all out and utensils almost empty. No one was actively trying to clean or replenish anything. It was not busy at the time and there was no leadership engaging workers to take advantage and fix those deficiencies. Customer service was terrible with only 2 people working despite 6 people on shift. 1 guy playing with his hair while having gloves on, one woman making phone calls in between online orders, another guy just standing around doing nothing. This doesn't even include FOOD QUALITY which was POOR! No veggies at all! Pico de Gallo was disgusting! RICE WAS HARD! and the chips were STALE! WHAT IS GOING ON??
In all, stay away and hopefully management can turn things around.
Atmosphere: 1
Food: 2
Service: 1
The worst chipotle location. Went in for dinner, the line was out the door with only one girl serving the front of house. Disappointing. I’d drive across the state line to another location before going back here
Atmosphere: 2
Food: 3
Service: 1
There was no honey chicken
Atmosphere: 3
Food: 3
Service: 3
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