ordered chicken club. no bacon. un soaked in water there was water in the foil wrap. ordered corn dog a d cheese curls. got 3 chicken nuggets nonaplins
2d order Cole slaw and cheese curls. chicken nuggets instead of curls. bun soaking wet no utensils or napkins
not worth the hassle
Kenneth Berger
If you are only taking drive thru orders, you should put a closed sign on the window instead of ignoring me for 15..29 minutes. I won't be cookout anymore since I don't like to be ignored. You didn't even look my way. Just kept taking drive thru orders after drive thru until I just left.
Emily Collins
My family and I went to the elkin nc location tonight, i ordered a bacon cheeseburger tray and i got almost all the way through eating my burger and realized i was chewing something hard that wasn’t bacon. IT WAS A BREAD TIE. a bread tie in my mouth mixed in my burger. that is absolutely disgusting and HUGE safety issue. I also normally give the last couple of bites to my dog THANK GOD i didn’t tonight.
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Scott Ford
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Angela Guist
Good food & the workers are always nice & go out of there way to satisfy customers couldn't ask for more out of a fast food place honestly
Atmosphere: 5
Food: 5
Service: 5
Kaiya Ellis
I wish i could put no stars for service. the young lady at the window with curly hair in a ponytail and visor at 12:10am on Sunday Nov 30 was incredulously disrespectful for no reason. i am traveling from Houston to visit family and they decided to let me try cookout. food was buss, but that girl was mad cause MY first card declined due to being locked due to scams. however then, my cousin said..”where’s the cheese fries”, i asked her “where are the cheese fries” she said…”you weren’t charged for cheese fries”. at that moment my cousin found the cheese fries and she got even more of an attitude. Moral of the story is, we pulled off and she stuck her tongue out at us before we pulled off. VERY unprofessional. VERY disrespectful. MIND YOU WE ARE HOME AND THIS ORDER IS COMPLETELY WRONG! THERE WAS NO LIKE AT ALL SO WHY THE HECK IS OUR ORDER BONELESS AND COMPLETELY WRONG!?
Atmosphere: 1
Food: 4
Service: 1
Ashley
Food itself isn't horrible for what you pay but the people working there are stingy and kind of mean. I always go out my way to be friendly after I've worked in food service but they act like giving you more than the bare minimum of a sauce you paid for will be taken from their pockets. I mentioned my order was missing something and they refused to give it to me and made me go search my car to confirm.
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Last three times I've been there my order has been wrong
Recommended dishes: Fries, Big Double Burger
Miller Lindsay
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Lance Hale
Staff was nice and easy going.
Atmosphere: 4
Food: 4
Service: 5
Nicholas Donnelly
COOK OUT IS THE BEST!!!!!
Atmosphere: 5
Food: 5
Service: 5
Shannon
Needs more help stop being picky and hire some people.
ordered chicken club. no bacon. un soaked in water there was water in the foil wrap. ordered corn dog a d cheese curls. got 3 chicken nuggets nonaplins 2d order Cole slaw and cheese curls. chicken nuggets instead of curls. bun soaking wet no utensils or napkins not worth the hassle
If you are only taking drive thru orders, you should put a closed sign on the window instead of ignoring me for 15..29 minutes. I won't be cookout anymore since I don't like to be ignored. You didn't even look my way. Just kept taking drive thru orders after drive thru until I just left.
My family and I went to the elkin nc location tonight, i ordered a bacon cheeseburger tray and i got almost all the way through eating my burger and realized i was chewing something hard that wasn’t bacon. IT WAS A BREAD TIE. a bread tie in my mouth mixed in my burger. that is absolutely disgusting and HUGE safety issue. I also normally give the last couple of bites to my dog THANK GOD i didn’t tonight.
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Good food & the workers are always nice & go out of there way to satisfy customers couldn't ask for more out of a fast food place honestly
Atmosphere: 5
Food: 5
Service: 5
I wish i could put no stars for service. the young lady at the window with curly hair in a ponytail and visor at 12:10am on Sunday Nov 30 was incredulously disrespectful for no reason. i am traveling from Houston to visit family and they decided to let me try cookout. food was buss, but that girl was mad cause MY first card declined due to being locked due to scams. however then, my cousin said..”where’s the cheese fries”, i asked her “where are the cheese fries” she said…”you weren’t charged for cheese fries”. at that moment my cousin found the cheese fries and she got even more of an attitude. Moral of the story is, we pulled off and she stuck her tongue out at us before we pulled off. VERY unprofessional. VERY disrespectful. MIND YOU WE ARE HOME AND THIS ORDER IS COMPLETELY WRONG! THERE WAS NO LIKE AT ALL SO WHY THE HECK IS OUR ORDER BONELESS AND COMPLETELY WRONG!?
Atmosphere: 1
Food: 4
Service: 1
Food itself isn't horrible for what you pay but the people working there are stingy and kind of mean. I always go out my way to be friendly after I've worked in food service but they act like giving you more than the bare minimum of a sauce you paid for will be taken from their pockets. I mentioned my order was missing something and they refused to give it to me and made me go search my car to confirm.
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Restaurantji Recommends
Last three times I've been there my order has been wrong
Recommended dishes: Fries, Big Double Burger
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Staff was nice and easy going.
Atmosphere: 4
Food: 4
Service: 5
COOK OUT IS THE BEST!!!!!
Atmosphere: 5
Food: 5
Service: 5
Needs more help stop being picky and hire some people.
Atmosphere: 3
Food: 5
Service: 3
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