Good food & the workers are always nice & go out of there way to satisfy customers couldn't ask for more out of a fast food place honestly
Atmosphere: 5
Food: 5
Service: 5
Kaiya Ellis
I wish i could put no stars for service. the young lady at the window with curly hair in a ponytail and visor at 12:10am on Sunday Nov 30 was incredulously disrespectful for no reason. i am traveling from Houston to visit family and they decided to let me try cookout. food was buss, but that girl was mad cause MY first card declined due to being locked due to scams. however then, my cousin said..”where’s the cheese fries”, i asked her “where are the cheese fries” she said…”you weren’t charged for cheese fries”. at that moment my cousin found the cheese fries and she got even more of an attitude. Moral of the story is, we pulled off and she stuck her tongue out at us before we pulled off. VERY unprofessional. VERY disrespectful. MIND YOU WE ARE HOME AND THIS ORDER IS COMPLETELY WRONG! THERE WAS NO LIKE AT ALL SO WHY THE HECK IS OUR ORDER BONELESS AND COMPLETELY WRONG!?
Atmosphere: 1
Food: 4
Service: 1
Ashley
Food itself isn't horrible for what you pay but the people working there are stingy and kind of mean. I always go out my way to be friendly after I've worked in food service but they act like giving you more than the bare minimum of a sauce you paid for will be taken from their pockets. I mentioned my order was missing something and they refused to give it to me and made me go search my car to confirm.
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Eric Rittenberry
Last three times I've been there my order has been wrong
Recommended dishes: Fries, Big Double Burger
Miller Lindsay
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Lance Hale
Staff was nice and easy going.
Atmosphere: 4
Food: 4
Service: 5
Nicholas Donnelly
COOK OUT IS THE BEST!!!!!
Atmosphere: 5
Food: 5
Service: 5
Shannon
Needs more help stop being picky and hire some people.
I recently came to this restaurant and my order was completely wrong. I did not receive even half of my order. And the quesadillas were just bread and cheese. Literally got scammed out of my money.
Atmosphere: 1
Food: 1
Service: 1
Ken Cecil
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Kludskyentertainment
I got this burger as a gift from one of the gentlemen, it was a nice juicy burger with lettuce and tomatoes. They have this indoor mike to announce y'all order, and the seating is cute, welcoming atmosphere, stays open late.
Good food & the workers are always nice & go out of there way to satisfy customers couldn't ask for more out of a fast food place honestly
Atmosphere: 5
Food: 5
Service: 5
I wish i could put no stars for service. the young lady at the window with curly hair in a ponytail and visor at 12:10am on Sunday Nov 30 was incredulously disrespectful for no reason. i am traveling from Houston to visit family and they decided to let me try cookout. food was buss, but that girl was mad cause MY first card declined due to being locked due to scams. however then, my cousin said..”where’s the cheese fries”, i asked her “where are the cheese fries” she said…”you weren’t charged for cheese fries”. at that moment my cousin found the cheese fries and she got even more of an attitude. Moral of the story is, we pulled off and she stuck her tongue out at us before we pulled off. VERY unprofessional. VERY disrespectful. MIND YOU WE ARE HOME AND THIS ORDER IS COMPLETELY WRONG! THERE WAS NO LIKE AT ALL SO WHY THE HECK IS OUR ORDER BONELESS AND COMPLETELY WRONG!?
Atmosphere: 1
Food: 4
Service: 1
Food itself isn't horrible for what you pay but the people working there are stingy and kind of mean. I always go out my way to be friendly after I've worked in food service but they act like giving you more than the bare minimum of a sauce you paid for will be taken from their pockets. I mentioned my order was missing something and they refused to give it to me and made me go search my car to confirm.
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Last three times I've been there my order has been wrong
Recommended dishes: Fries, Big Double Burger
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Staff was nice and easy going.
Atmosphere: 4
Food: 4
Service: 5
COOK OUT IS THE BEST!!!!!
Atmosphere: 5
Food: 5
Service: 5
Needs more help stop being picky and hire some people.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
I recently came to this restaurant and my order was completely wrong. I did not receive even half of my order. And the quesadillas were just bread and cheese. Literally got scammed out of my money.
Atmosphere: 1
Food: 1
Service: 1
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
I got this burger as a gift from one of the gentlemen, it was a nice juicy burger with lettuce and tomatoes. They have this indoor mike to announce y'all order, and the seating is cute, welcoming atmosphere, stays open late.
Best night food in town
Atmosphere: 5
Food: 5
Service: 5
Watermelon shake was awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Double Burger
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