The review is for customer service only. I went through a painstaking effort to order from this restaurant through DoorDash tonight and an hour later the order was canceled by DoorDash because the restaurant was closed. As you can see I was able to complete my order wait an hour and end up with nothing. The restaurant did not have the decency to update google hours nor did they leave a message on the phone. They all just walked away, other restaurants are open even in in the mild snow weather we have tonight here in Clarksville. When you close a store due to weather you should have the decency to update your virtual information online for your customers. SMH
Daniella L.
They don't take COVID seriously and allow COVID positive employees to work there!?!! Hygiene has also become an issue after the change in management after it was sold a few years ago... (Hand washing issues, problem with leftovers given to customers as "recycled" chips and salsa, etc) I heard this directly from a current employee, as I no longer live in TN but still communicate with friends there. So considering information I heard directly from the employee I cannot continue to recommend with good conscience. Even though I am Hispanic and have great memories there from what has been happening recently that's just an accident waiting to happen and I can't condone that. It used to be a nice place though with the previous management.
Katie Yonts
Overpriced food, waited over 30 minutes for food when there was only one other table in the restaurant. Chicken nuggets for my girls were inedible and when I asked to swap it to a cheese quesadilla I was charged for an extra kid meal. When we left all of us had stomach issues as a mild form of food poisoning from where our food sat under the heating lamp and was luke warm. Veggie burrito had cauliflower, broccoli, and carrots instead of traditional veggies. Ate about 6 bites asked for a to go bag and my dog wouldn’t touch it. Overall poor service, overpriced food, and mediocre atmosphere
Kris Jackson
I was Leary about ordering the fish tacos because I’m pretty picky about my fish taco, they were perfect, and my son ordered the el pastor tacos, they were AMAZING, and the service was very good
valarie Rives
Didnt get what I ordered through doordash and neither one of them is refunding my money and my food was cold by the time it got to me.
David Blevins
Hate to leave this review as DP once was the best. Last night went with family and my parents. At 6p and the entire time we were there there was only one other couple dining. Dinner on a Saturday? We think it was the food. Cheese dip too thick? Entrees light on meat and chicken had a rubbery texture. I think the two new competitor were too much for this once town favorite. Service was great as usual.
Ernesto Ramos
I was here for business but everything was great
Patsy Page
Great food! Love it! Definitely would go back!
David Johnson
Excellent service and atmosphere. Nachos Don Pancho were delicious but the stuffed jalapeños in the appetizer were not very good. Still highly recommend the establishment.
Amber D. (Dillyt)
Had a really bad experience here today. The waiter was dull but polite which is fine I guess, but then when my sister accidentally spilled her soda and he literally saw it he sat down and started playing on his phone right in front of us! The least he could do after seeing that was offer some extra napkins. So we did our best with the 3 napkins we already had and when we asked for a new drink because that was what we had to put the ice that spilled in it he acted inconvenienced. We also did not get a refill on any of our sodas except for that. So that was the "wonderful" service we received. now for the food... meh? my mother and sister's food was just okay, my other sisters' burgers were bad and mine was a mix of good okay and horrible. I got the taco meal with two steak tacos, a chicken taco, and a chorizo taco. My steak tacos were pretty good, but they weren't hot. My chicken taco was hot but very bland and some of the pieces of chicken were...crispy? it was weird. And my chorizo taco was horrible because it was VERY greasy and I just did not like the taste of it at all. I only gave two stars because the food wasn't completely horrible, but you definitely have to know what to get if you even want that to be any good. Only good thing was that it wasn't busy but I can definitely see why. Not planning on coming here ever again.
Michiganders who met family for a late dinner here while traveling. Food was excellent!
Saul Goodman
Terrible didn't get what I ordered. And when I attempted to explain this to Patricio he argued with me. What I was served cost double what I ordered. Does anyone know if the Welch's still own Don Pancho's ? If so this needs to be brought to David's attention
Jay Steeds
Great service, good pricing for food and drinks. You can also order drinks to go my new favorite Mexican Spot
Kirsten Felts
Great service even with a small staff and the food is always on point.Pepsi tasted like diet even after having it swapped out and the salsa tasted like it was cut with tonic water. Like it tasted carbonated.Small complaints for an overall good dining experience.
James Elliott
It was ok. I had the Don Pancho fajita. Chicken and steak a little dry. This restaurant needs more lighting. Wasn't but 4 families on a Saturday Evening inside. Service was fair for a non busy restaurant. Salsa was placed in a clear plastic cup. I go to Mexican restaurants for the Mexican surroundings. I probably won't return.
The review is for customer service only. I went through a painstaking effort to order from this restaurant through DoorDash tonight and an hour later the order was canceled by DoorDash because the restaurant was closed. As you can see I was able to complete my order wait an hour and end up with nothing. The restaurant did not have the decency to update google hours nor did they leave a message on the phone. They all just walked away, other restaurants are open even in in the mild snow weather we have tonight here in Clarksville. When you close a store due to weather you should have the decency to update your virtual information online for your customers. SMH
They don't take COVID seriously and allow COVID positive employees to work there!?!! Hygiene has also become an issue after the change in management after it was sold a few years ago... (Hand washing issues, problem with leftovers given to customers as "recycled" chips and salsa, etc) I heard this directly from a current employee, as I no longer live in TN but still communicate with friends there. So considering information I heard directly from the employee I cannot continue to recommend with good conscience. Even though I am Hispanic and have great memories there from what has been happening recently that's just an accident waiting to happen and I can't condone that. It used to be a nice place though with the previous management.
Overpriced food, waited over 30 minutes for food when there was only one other table in the restaurant. Chicken nuggets for my girls were inedible and when I asked to swap it to a cheese quesadilla I was charged for an extra kid meal. When we left all of us had stomach issues as a mild form of food poisoning from where our food sat under the heating lamp and was luke warm. Veggie burrito had cauliflower, broccoli, and carrots instead of traditional veggies. Ate about 6 bites asked for a to go bag and my dog wouldn’t touch it. Overall poor service, overpriced food, and mediocre atmosphere
I was Leary about ordering the fish tacos because I’m pretty picky about my fish taco, they were perfect, and my son ordered the el pastor tacos, they were AMAZING, and the service was very good
Didnt get what I ordered through doordash and neither one of them is refunding my money and my food was cold by the time it got to me.
Hate to leave this review as DP once was the best. Last night went with family and my parents. At 6p and the entire time we were there there was only one other couple dining. Dinner on a Saturday? We think it was the food. Cheese dip too thick? Entrees light on meat and chicken had a rubbery texture. I think the two new competitor were too much for this once town favorite. Service was great as usual.
I was here for business but everything was great
Great food! Love it! Definitely would go back!
Excellent service and atmosphere. Nachos Don Pancho were delicious but the stuffed jalapeños in the appetizer were not very good. Still highly recommend the establishment.
Had a really bad experience here today. The waiter was dull but polite which is fine I guess, but then when my sister accidentally spilled her soda and he literally saw it he sat down and started playing on his phone right in front of us! The least he could do after seeing that was offer some extra napkins. So we did our best with the 3 napkins we already had and when we asked for a new drink because that was what we had to put the ice that spilled in it he acted inconvenienced. We also did not get a refill on any of our sodas except for that. So that was the "wonderful" service we received. now for the food... meh? my mother and sister's food was just okay, my other sisters' burgers were bad and mine was a mix of good okay and horrible. I got the taco meal with two steak tacos, a chicken taco, and a chorizo taco. My steak tacos were pretty good, but they weren't hot. My chicken taco was hot but very bland and some of the pieces of chicken were...crispy? it was weird. And my chorizo taco was horrible because it was VERY greasy and I just did not like the taste of it at all. I only gave two stars because the food wasn't completely horrible, but you definitely have to know what to get if you even want that to be any good. Only good thing was that it wasn't busy but I can definitely see why. Not planning on coming here ever again.
Restaurantji Recommends
Michiganders who met family for a late dinner here while traveling. Food was excellent!
Terrible didn't get what I ordered. And when I attempted to explain this to Patricio he argued with me. What I was served cost double what I ordered. Does anyone know if the Welch's still own Don Pancho's ? If so this needs to be brought to David's attention
Great service, good pricing for food and drinks. You can also order drinks to go my new favorite Mexican Spot
Great service even with a small staff and the food is always on point.Pepsi tasted like diet even after having it swapped out and the salsa tasted like it was cut with tonic water. Like it tasted carbonated.Small complaints for an overall good dining experience.
It was ok. I had the Don Pancho fajita. Chicken and steak a little dry. This restaurant needs more lighting. Wasn't but 4 families on a Saturday Evening inside. Service was fair for a non busy restaurant. Salsa was placed in a clear plastic cup. I go to Mexican restaurants for the Mexican surroundings. I probably won't return.