Firehouse Subs Clarksville

I ordered the French Dip sandwich today to be delivered. It came without the auju sauce. I called and the woman on the phone said it doesn’t come with it you have to order it extra. I said yes it does and she said no it doesn’t. That’s not true there is no way to order the sauce on the menu. They need to do some serious retraining on what the menu is and how to talk to customers. She said “well you can come and get it”. I had it delivered because I can’t come pick it up! Do better Firehouse with customer service this woman has no customer service skills. #FirehouseSubs

Food: 1

Service: 1

I’m giving this location only two stars instead of 1 because they have extremely helpful employees but the owner is not making it easy on his employees. We ordered multiple meals and was given drink cups that every other location uses as their water cup and was told that the owner doesn’t buy the large plastic cups so the super small cup is used for all meal orders uses you upgrade to a larger size. Then we ordered a full size meal salad that costs $14 and the employees put it a cup of soup size container due to the owner not buying the salad bowls for dinner salads. My cup of soup was not in a regular cup size container and instead in an unmarked half-cup sized to-go container. This owner is trying to use shrinkflation to increase profits and making it extremely difficult for his employees who are customer facing. The photo included is of the $14 salad in what should be the cup of soup container and the cup of soup in half the size of container.

Taste is always there but I had to put the 2nd half of the sandwich into the first half and eat it that way because the quantity of meat was lacking to say the least

Closing at 9 pm means that’s when you lock the doors right…

Atmosphere: 1

Food: 1

Service: 1

The wonderful sandwich making staff came through for me on a last minute sandwich platter for my nephews first birthday today! We appreciate the firendly, fast and professional experience! Thank you!

Atmosphere: 5

Food: 5

Service: 5

The sandwiches are always hot and ready when I order online.

Atmosphere: 5

Food: 5

Service: 5

Food was great but older guy was using profanity out loud and I had my kids and wife with me not a kid friendly place to dine in

Atmosphere: 1

Food: 3

Service: 1

The worker had my subs fixed as soon as I placed my order on the app. Marked my box no mustard so I could tell which one was mine and which was my son's. Very nice and fresh tasting hook and ladder.

Atmosphere: 5

Food: 5

Service: 5

I'd give it 4.5 overall. Food was good, little heavy on the mayo/sauce. And prices have really increased since last time I visited a Firehouse Subs, so I'll keep that in mind, next time I'm craving a sub. Service was pretty quick, but it was obvious the lady who took my order & made my sub, was not in a good mood. It was almost empty around 2pm & nice and chill, while in the mid 90's outside.

Atmosphere: 5

Food: 4

Service: 4

Today was my first time at this location(Wilma Rudolph)and my very first time having their sub sandwich. The service was terrible. The employee that took my order was very impolite. Didn't ask what bread I wanted for my orders. I had a combo and a cup was not even offered. I definitely will not be visiting this location again. For my very first time, my experience was trash.

Atmosphere: 4

Service: 1

Absolutely love this location and the lady that works at the Madison st that was helping out was amazing!! Highly recommend this place!

Atmosphere: 5

Food: 5

Service: 5

Staff was very nice... Pepperoni Pizza Meatball is on point!

Atmosphere: 4

Food: 5

Service: 5

I have been to this location a handful of times. Never had a problem with the employees or service for the most part. They don't usually take forever with making subs, but it has happened. I recently ordered online and received badly burnt meatballs in my sub. I reached out online to have it fixed since I was already home at this point. They stated they reached out several times to the manager with no response. I didnt feel the need to reach out since they did for me. It was a waste of a sub and really disappointed of the lack of response on the order.

Atmosphere: 4

Food: 3

Service: 4

Very slow. Food was ok, but the staff was overwhelmed. Person on register kept taking more orders instead of pitching in to help with current orders.

Atmosphere: 2

Food: 3

Service: 1

The sub was fine but service was really slow. I would not recommend going there with the current employees. Lots of folks had to wait a long time for their dinner.

Atmosphere: 2

Food: 3

Service: 1