Great American Cookies

Shana was extremely helpful to ensure the design was exactly what I wanted, I’m so happy with her ability to deliver and attention to detail.
This made our special day that much more memorable.

Shanna and Jeanette where awesome they had excellent customer service skills. Just when I thought customer service was dead!! They deserve a raise,time off award or something they really went above and beyond!!!

Ms. Katlynn thank you 😊 She is Awesome lady!! Love when people are super nice!!! We will come back again 💜

We love visiting Great American Cookies in Governor Square Mall. I wanted to give a shout out Shana and Tommy. We are daily mall walkers, so we pass the cookie shop everyday. We're able to see the workers as they come in to prepare for their day. Shana and Tommy (whichever one opens for the day) speaks to us as we pass by. Asking how we are with a friendly smile. When our grandchildren are visiting they insist on getting cookies. Shana and or Tommy are so patient while taking their orders, especially as they change their minds. I just want corporate or whomever is in charge to know they have 2 great employees working for them. They deserve recognition. We've been walking 3 years now and Shana and Tommy have been the same these years, sooo friendly and caring.

Nothing particularly special about the product. But my daughter was happy with her birthday cookie/cake. Pre ordered and it was ready for pick up on time.

All I can say is WOW 🤩 cookie cakes from Great American Cookies have always been a family favorite so of course had to get one for a birthday and let me say the art work on this is mind blowing 🤯 I still can’t believe this is a cookie cake it’s 🔥 if you want something amazing for your next celebration this is the place to go!!

I had a great experience with Great American Cookie in Clarksville, TN! I had ordered a cake for my son's birthday, but unfortunately, we had to cancel the pickup last minute due to my son and baby being sick. The staff was incredibly accommodating and quickly rescheduled my order without any hassle. Their customer service went above and beyond! Highly recommend this place for both delicious treats and excellent service!

Brooke had incredible customer service, was very personable, and listened to everything I wanted while also giving her professional input to come up with a great design! So happy with the outcome and Brooke!

Atmosphere: 5

Food: 5

Service: 5

The quality of the baked goods is awesome, only surpassed by the exemplary and above and beyond customer service provided by their staff, particularly, a wonderful asset to this Store that goes by the name of Shanna. She is professional, kind and efficient. Not only will I be a returning—and frequently so—customer, I will HIGHLY recommend this gem of baked goods to every person I know—and that number is quite high 😜. Thank you for a great experience!

Kid-friendliness: Absolutely amazing customer care, and so genuinely kind to children.

Atmosphere: 5

Food: 5

Service: 5

Amazing customer service thank you Shanna will definitely be back and recommend to others

Atmosphere: 5

Food: 5

Service: 5

Brook did such an amazing job! I asked for the sonic character and boy did she deliver.

Atmosphere: 5

Food: 5

Service: 5

Tommy and Shanna both went above and beyond to help us with the last minute order. Not to mention, the cookie cake was AMAZING! Would recommend to anyone!

Atmosphere: 5

Food: 5

Service: 5

My sister has a birthday cake delivered to my job. First thought “personal size…so cute” The icing was scraped off and redone. The cookie dough tasted under cooked. Wouldn’t recommend.

Update: the company reached out, apologized, and took care of the issue. Thank you GAC

Food: 2

Service: 3

Shanna, at the counter, was incredibly nice and the cookies tasted amazing as well!

Atmosphere: 5

Food: 5

Service: 5

Brooke does such a great job with custom orders! My most recent for my kid’s 4th birthday party and my kiddo loved it!!!

Atmosphere: 5

Food: 5

Service: 5