Very disappointed in the quality of the cookie cake we bought for my son's 13th birthday. It was extremely thin. Even the kids noticed and said it was the thinest cake they'd ever seen. I was hopping for something a little better. I'm not sure if this is how the cookie cakes are supposed to look or not but regardless, we will not be using great American cookies for a cookie cake in the future.
Alysekelly
Ordered 8 cookies for my family today. The young girl was not pleasant and her poor attitude was seen and felt during our visit. Then, when I got home and bit into a white chocolate macadamia nut cookie, there was a LONG piece of course black hair stuck in the cookie as I immediately spit out cookie mid-chew. SO DISGUSTING! We will never patronize this place again.
Atmosphere: 1
Food: 1
Service: 1
Joshlyn Hidalgo
I came in with a very basic idea in mind of what I wanted for my cookie cake order and once I got there Brooke started giving me ideas. I quickly realized her creativity was a lot better than mine so I let her know she could decorate the cake anyway she felt was good and when I picked up the cookie it did NOT disappoint! She did an AMAZING job and the cookie looks 10x better than I could have ever imagined and I have had their cookies before so I know it will taste just as good! I am beyond happy with the service and would recommend any day to anyone.
I cannot even count the amount of times we have ordered a cookie cake from here and every time it’s been nothing but great. We recently ordered a custom birthday cake for my daughter’s 8th birthday and it was the best experience all thanks to Brooke!! She helped me with my order and made sure everything was perfect. WOW, we were all blown away with the space themed cakes she made!! She truly was a delight to work with and made the best cake! Thank you again Brooke!!
Atmosphere: 5
Food: 5
Service: 5
Chloe Harper
The staff was so friendly and helpful!! They did absolutely amazing on my birthday cookie cake!!
Atmosphere: 5
Food: 5
Service: 5
dillon Biemesderfer
Such a fantastic and creative team! Helped make my son’s cake look incredible.
They did a beautiful job on cookie cake to celebrate my daughter's 2nd birthday. The colored icing was a little bitter, but cookie alone tasted great and they did a great job bringing my request to life.
Atmosphere: 5
Food: 4
Service: 5
MoshiMacaroon
Great as always!! Good food, great service, clean. Not a long line. I left my get you back in the tip jar today!!!-Sarah ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Double Doozie
Sarah ?
Very very kind customer service and lovely food! Quick and clean as well. Everything is perfectly in order. I highly recommend <333 thank you!!!! I’ll get you back ❤️ I appreciate it sm!!Kid-friendliness: Very great for kids!
This is KB, and I just want to give shout out to Shannon that works at the American Cookies at the mall in Clarksville, TN. This young lady took time out to go over and explain the details of each cookie with me and allowed me to try one of them, that made me and my co-worker's day.
christy flaherty
Ordered a cookie for son’s 17th birthday. Nothing special, just HBD and his name. It was the cutest cookie cake! The handwriting was beautiful! Thank you Brooke for taking pride in your work! We love it!
Kristin R
The employees here are so helpful. I called the store, and I requested a fall version of the spring garden birthday cake for my daughter’s birthday. The artist included all the specific details I asked for, and the cake was gorgeous! My daughter and all the party guests thought it was beautiful, and it tasted delicious! Thank you for making her birthday cake amazing!
Theresa Juan
This place..is so amazing i swear. The employees are all so nice and respectful. Mrs. Shanna (manager) is so helpful and caring. Everyone makes sure to get your orders done correctly, whether it's cookies, brownies, a cookie cake, etc. This was the first job I had. I graduated college, was looking for a job, and nobody was giving me any chances. I applied here and Mrs. Shanna gave me that chance. Ever since, I've come back a couple times when I needed to work and she helped me out immensely. Everyone tries their best here and it truly feels like a family. All they sell always tastes good, fantastic customer service, I promise you will not regret coming here :)
Very disappointed in the quality of the cookie cake we bought for my son's 13th birthday. It was extremely thin. Even the kids noticed and said it was the thinest cake they'd ever seen. I was hopping for something a little better. I'm not sure if this is how the cookie cakes are supposed to look or not but regardless, we will not be using great American cookies for a cookie cake in the future.
Ordered 8 cookies for my family today. The young girl was not pleasant and her poor attitude was seen and felt during our visit. Then, when I got home and bit into a white chocolate macadamia nut cookie, there was a LONG piece of course black hair stuck in the cookie as I immediately spit out cookie mid-chew. SO DISGUSTING! We will never patronize this place again.
Atmosphere: 1
Food: 1
Service: 1
I came in with a very basic idea in mind of what I wanted for my cookie cake order and once I got there Brooke started giving me ideas. I quickly realized her creativity was a lot better than mine so I let her know she could decorate the cake anyway she felt was good and when I picked up the cookie it did NOT disappoint! She did an AMAZING job and the cookie looks 10x better than I could have ever imagined and I have had their cookies before so I know it will taste just as good! I am beyond happy with the service and would recommend any day to anyone.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Cake Slice
Customer service was absolutely amazing.
Atmosphere: 5
Food: 5
Service: 5
I cannot even count the amount of times we have ordered a cookie cake from here and every time it’s been nothing but great. We recently ordered a custom birthday cake for my daughter’s 8th birthday and it was the best experience all thanks to Brooke!! She helped me with my order and made sure everything was perfect. WOW, we were all blown away with the space themed cakes she made!! She truly was a delight to work with and made the best cake! Thank you again Brooke!!
Atmosphere: 5
Food: 5
Service: 5
The staff was so friendly and helpful!! They did absolutely amazing on my birthday cookie cake!!
Atmosphere: 5
Food: 5
Service: 5
Such a fantastic and creative team! Helped make my son’s cake look incredible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Cake Slice, Birthday Cake
They did a beautiful job on cookie cake to celebrate my daughter's 2nd birthday. The colored icing was a little bitter, but cookie alone tasted great and they did a great job bringing my request to life.
Atmosphere: 5
Food: 4
Service: 5
Great as always!! Good food, great service, clean. Not a long line. I left my get you back in the tip jar today!!!-Sarah ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Double Doozie
Very very kind customer service and lovely food! Quick and clean as well. Everything is perfectly in order. I highly recommend <333 thank you!!!! I’ll get you back ❤️ I appreciate it sm!!Kid-friendliness: Very great for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Double Doozie
Restaurantji Recommends
The cookies are always fresh and made with love!! Staff is super nice and always pleasant. Love this location!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Double Doozie, Chocolate Chip Cookie Cake Slice, Birthday Cake, Brownies
This is KB, and I just want to give shout out to Shannon that works at the American Cookies at the mall in Clarksville, TN. This young lady took time out to go over and explain the details of each cookie with me and allowed me to try one of them, that made me and my co-worker's day.
Ordered a cookie for son’s 17th birthday. Nothing special, just HBD and his name. It was the cutest cookie cake! The handwriting was beautiful! Thank you Brooke for taking pride in your work! We love it!
The employees here are so helpful. I called the store, and I requested a fall version of the spring garden birthday cake for my daughter’s birthday. The artist included all the specific details I asked for, and the cake was gorgeous! My daughter and all the party guests thought it was beautiful, and it tasted delicious! Thank you for making her birthday cake amazing!
This place..is so amazing i swear. The employees are all so nice and respectful. Mrs. Shanna (manager) is so helpful and caring. Everyone makes sure to get your orders done correctly, whether it's cookies, brownies, a cookie cake, etc. This was the first job I had. I graduated college, was looking for a job, and nobody was giving me any chances. I applied here and Mrs. Shanna gave me that chance. Ever since, I've come back a couple times when I needed to work and she helped me out immensely. Everyone tries their best here and it truly feels like a family. All they sell always tastes good, fantastic customer service, I promise you will not regret coming here :)