I am writing to share my recent experience at this location on December 25, 2024, which was quite distressing for me and my family. I’m not from the area and was visiting for the first time for the Christmas breakfast buffet. My family and I, which consisted of myself, my spouse, and our 20 month old decided to have breakfast out as a Christmas treat for the family, which ultimately went from nice to bad quickly.
During our visit, I discovered a bug in my toddler's drink. I have attached a picture of this for reference. This was not only alarming but also quite disgusting, especially considering the health implications involved.
I understand that these situations can happen, but as a parent, I was extremely concerned about what this could mean for my child's safety.
While I appreciate that the manager, Maria, addressed the issue by comping one meal and the drink, I felt that this response did not adequately reflect the severity of the situation. A more comprehensive apology and compensation would have been appropriate under the circumstances.
It is essential for food establishments to prioritize cleanliness and customer satisfaction, and unfortunately, I did not feel that either of these were achieved during my visit.
I hope that you will take this feedback into consideration to ensure a better experience for future customers because my family and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Billy
Great server
Atmosphere: 3
Food: 4
Service: 5
G S
Food served just how I ask. All the Waitresses was very friendly Bathrooms could use a little cleaning.
Vegetarian options: Their hot fudge cake and Philly cheese steak sandwich was yummmm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slim Jim
Rhonda Davis
Went for nostalgia as most that we have been near had closed down. Food was okay.
Atmosphere: 3
Food: 3
Service: 4
lennix laidler
The one in my hometown closed years ago. It was refreshing to dine here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs Sausage Links from the Buffet Bar
Brent Heitz
Went on thanksgiving even tho it was slammed the staff was AMAZING the lady’s were super sweet me and my wife’s sweet teas never went empty and the buffet stayed stacked !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Fried Chicken
melvin crips. Jr.
Breakfast buffet the food was good and Debra our waitress was awesome but the buffet did not get restocked enough
Jeff Brewer
Slow. Buffet all that was available. Finished before even got drinks.
Atmosphere: 2
Food: 3
Service: 2
Jo Owens
Seated very fast, we had breakfast bar so no waiting for food. Friendly and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs Sausage Links from the Buffet Bar
Landy Stacker
Great customer service Delicious fresh food best breakfast buffet!!! We love coming.
Parking: Amazing waitresses and service they are absolutely great 😃
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries, Chicken Sandwich, Country Fried Steak, Strawberry, Veggies Fried Fish with Coleslaw N Tayar Sauce I Think Sum Like That Lol, Scrambled Eggs Sausage Links from the Buffet Bar, Peach Cobbler for Other Was Fried Fish N Veggies N Other Meats, Salad Bar, Kid's French Toast Sticks, Salads, Side Grits, Biscuits & Gravy, Fried Chicken, Turkey Club, House Salad
Usually very good but today 3 different waitresses just to get a drink. Old, Cold Food in the buffet. Very dissatisfied!
Food: 1
Service: 1
Scott Greene
We come here most Saturday mornings. If you don't like the breakfast here, then you must be a pre-Madonna. Before coming to Clarksville I would not eat at a Shoney's, and I'm still leary about eating at other Shoney's. Between Mrs. Kim and Mrs. Debera, there is no better treatment in Clarksville. The food is good and the service is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs Sausage Links from the Buffet Bar, Salad Bar
Kevin Howe
Garbage food.
Atmosphere: 1
Food: 1
Service: 1
Jack Armstrong PH.D
The google and the sign on the door said they was open 9am cst. Got there at 8:15 there was barely anything on the Barin the waitresses.The cooks and the managers were cleaning off the bar and taken everything home. One is a waitresses said that they were closing early on saturday... i was only able to get 1 bowl of soup and a breakstick and the soup was half cold they still charge me $12.00 for the whole bar..
Atmosphere: 1
Food: 1
Service: 1
Wanda Allen
Every Veterans Day Shoney's disappoints me. Something similar happened last year but not as blantant. THEY have got to do better.
Why is it that I had on a bright pink female Veteran shirt, sitting at the table with 2 males and the server assumed that they were veterans and did not ask for ID or if they were Veterans. When I said I am a veteran also she looks at one of the males and said "you know I am going to need to see HER ID. I stated "if you need to see mine, don't you need to see theirs too? That was the exact moment she realized she made a messed up and tried to fix it. You can not fix it, ma'am!! Do better Shoneys! You should ask for EVERYONES ID! WOMEN ARE VETERANS TOO and deserve to be treated the same. Not only did the server question my service but she also questioned my integrity.
FYI: Its way easier for a man to pretend to be a Vet than it is a woman apparently because neither men that I was with had on vet gear nor did they ever say that they were veterans (even though they are). I said I was, had on Vet gear and I was still ID'ed. Make it make sense!
I am writing to share my recent experience at this location on December 25, 2024, which was quite distressing for me and my family. I’m not from the area and was visiting for the first time for the Christmas breakfast buffet. My family and I, which consisted of myself, my spouse, and our 20 month old decided to have breakfast out as a Christmas treat for the family, which ultimately went from nice to bad quickly.
During our visit, I discovered a bug in my toddler's drink. I have attached a picture of this for reference. This was not only alarming but also quite disgusting, especially considering the health implications involved.
I understand that these situations can happen, but as a parent, I was extremely concerned about what this could mean for my child's safety.
While I appreciate that the manager, Maria, addressed the issue by comping one meal and the drink, I felt that this response did not adequately reflect the severity of the situation. A more comprehensive apology and compensation would have been appropriate under the circumstances.
It is essential for food establishments to prioritize cleanliness and customer satisfaction, and unfortunately, I did not feel that either of these were achieved during my visit.
I hope that you will take this feedback into consideration to ensure a better experience for future customers because my family and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Great server
Atmosphere: 3
Food: 4
Service: 5
Food served just how I ask. All the Waitresses was very friendly
Bathrooms could use a little cleaning.
Vegetarian options: Their hot fudge cake and Philly cheese steak sandwich was yummmm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slim Jim
Went for nostalgia as most that we have been near had closed down. Food was okay.
Atmosphere: 3
Food: 3
Service: 4
The one in my hometown closed years ago. It was refreshing to dine here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs Sausage Links from the Buffet Bar
Went on thanksgiving even tho it was slammed the staff was AMAZING the lady’s were super sweet me and my wife’s sweet teas never went empty and the buffet stayed stacked !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Fried Chicken
Breakfast buffet the food was good and Debra our waitress was awesome but the buffet did not get restocked enough
Slow. Buffet all that was available. Finished before even got drinks.
Atmosphere: 2
Food: 3
Service: 2
Seated very fast, we had breakfast bar so no waiting for food. Friendly and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs Sausage Links from the Buffet Bar
Great customer service Delicious fresh food best breakfast buffet!!! We love coming.
Parking: Amazing waitresses and service they are absolutely great 😃
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries, Chicken Sandwich, Country Fried Steak, Strawberry, Veggies Fried Fish with Coleslaw N Tayar Sauce I Think Sum Like That Lol, Scrambled Eggs Sausage Links from the Buffet Bar, Peach Cobbler for Other Was Fried Fish N Veggies N Other Meats, Salad Bar, Kid's French Toast Sticks, Salads, Side Grits, Biscuits & Gravy, Fried Chicken, Turkey Club, House Salad
Restaurantji Recommends
Usually very good but today 3 different waitresses just to get a drink. Old, Cold Food in the buffet.
Very dissatisfied!
Food: 1
Service: 1
We come here most Saturday mornings. If you don't like the breakfast here, then you must be a pre-Madonna. Before coming to Clarksville I would not eat at a Shoney's, and I'm still leary about eating at other Shoney's. Between Mrs. Kim and Mrs. Debera, there is no better treatment in Clarksville. The food is good and the service is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs Sausage Links from the Buffet Bar, Salad Bar
Garbage food.
Atmosphere: 1
Food: 1
Service: 1
The google and the sign on the door said they was open 9am cst. Got there at 8:15 there was barely anything on the Barin the waitresses.The cooks and the managers were cleaning off the bar and taken everything home.
One is a waitresses said that they were closing early on saturday... i was only able to get 1 bowl of soup and a breakstick and the soup was half cold they still charge me $12.00 for the whole bar..
Atmosphere: 1
Food: 1
Service: 1
Every Veterans Day Shoney's disappoints me. Something similar happened last year but not as blantant. THEY have got to do better.
Why is it that I had on a bright pink female Veteran shirt, sitting at the table with 2 males and the server assumed that they were veterans and did not ask for ID or if they were Veterans. When I said I am a veteran also she looks at one of the males and said "you know I am going to need to see HER ID. I stated "if you need to see mine, don't you need to see theirs too? That was the exact moment she realized she made a messed up and tried to fix it. You can not fix it, ma'am!! Do better Shoneys! You should ask for EVERYONES ID! WOMEN ARE VETERANS TOO and deserve to be treated the same. Not only did the server question my service but she also questioned my integrity.
FYI: Its way easier for a man to pretend to be a Vet than it is a woman apparently because neither men that I was with had on vet gear nor did they ever say that they were veterans (even though they are). I said I was, had on Vet gear and I was still ID'ed. Make it make sense!
Atmosphere: 2
Food: 4
Service: 1
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