Trapped in car line for 20 minutes before even ordering and the food was ice cold! Not even an apology for the chaos. I wasn’t going to bother getting hot food and at that point it would have been an hour for “fast food!”. Not going back.
Tracy D Camden
It’s been over a week now since I first reached out to your customer care team about getting a refund for an issue at one of your stores. I called on 10/17 and sent a follow up email on 10/23 and again today 10/27 and still have not received any response back. This is unacceptable. I just want my money back and I’ll take this as a lesson learned about using the app and dining at your establishments in the future if this is what you consider good customer service.
Marlin Haynes
El Paso 198 used to be a Top Tier Whataburger but slowly but surely under Edwardo and their team leader's like Sam, it's become Horrible! The store still has a few good "team members" but even they have told me it has become difficult for them to work there!
Julie Trevino
My first experience with whataburger and I was very satisfied. The employees were very polite and patient with me. The burger was excellent, much better than I was expecting. My only issue was the fries...they are the thin shoestring type and if over cooked even a little aren't very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whataburger
Thomas Crowley
If I could put a sign outside, that said do not go here, it sucks. I would do it. I have attempted to visit this location and without fail every time they have no clue what’s happening. You order something you get to the window they tell you they don’t have it. Who doesn’t have coffee brewed for iced coffee in the morning. And then tell me I have to wait 15 minutes for it to brew. Obviously they don’t want to sell coffee. Keep going don’t visit this location.
Atmosphere: 1
Food: 1
Service: 1
Zoe Baggett
I had a hair in my fries and my burger.
Atmosphere: 4
Food: 1
Service: 5
Vito Stramaglia
This place is so unorganized it takes literally 20 minutes to get your food. I went to walk up window rang bell now no one answered until 3 times. Besides no one in drive thru or waiting. No help. Food is very inconsistent. Franchise owner needs to do something about this location
Service: 1
Michael Wilson
We were in town for a weekend visit with family and this location was close to our airbnb. Sadly, I didn't take the time to research the reviews. Our experience was consistent.... almost 30mins just for 2 burger combos, and the food was just blahh. I will say that the employee did apologize for the wait.
Atmosphere: 2
Food: 2
Service: 2
Brian Perry
The fries were old, cold, stale, and disappointing. - Delivery
9/21, 8am. Had to park far from building, all spots near entrance are designated for doordashers. Walked around the building looking for entrance door, after about 4 doors that said employees only I gave up on the confusion and went and spent my money somewhere else. Looking for breakfast, not a side quest
Tony Hill
First time eating whataburger in 13yrs. It was really good. Hot and fresh
Always wanted to try this place, glad that I did. Reminds me of Rallys. Food was hot. Disappointed that we were unable to eat inside.
Atmosphere: 2
Food: 4
Service: 4
Austin Mirabella
I waited at the window for 10 minutes multiple people coming up and seeing me stand there and they completely ignore me. I eventually start pressing the button. People are on their phones, eating food behind the counter and just did not care to even serve me. I will never come back.
Atmosphere: 1
Food: 1
Service: 1
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Matthew Berger
Typical whataburger restaurant. Service was not the usual for whataburgers in other areas.
Atmosphere: 4
Food: 4
Service: 3
Justin Wayne Dowdle
Rudest employees and most incompetent drive thru asked me to pull foward 10 minutes later a employee in throwing my food in my driver side window when I asked about ketchup she was rude when I got home I realized I was missing a meal.
Trapped in car line for 20 minutes before even ordering and the food was ice cold! Not even an apology for the chaos. I wasn’t going to bother getting hot food and at that point it would have been an hour for “fast food!”. Not going back.
It’s been over a week now since I first reached out to your customer care team about getting a refund for an issue at one of your stores. I called on 10/17 and sent a follow up email on 10/23 and again today 10/27 and still have not received any response back. This is unacceptable. I just want my money back and I’ll take this as a lesson learned about using the app and dining at your establishments in the future if this is what you consider good customer service.
El Paso 198 used to be a Top Tier Whataburger but slowly but surely under Edwardo and their team leader's like Sam, it's become Horrible! The store still has a few good "team members" but even they have told me it has become difficult for them to work there!
My first experience with whataburger and I was very satisfied. The employees were very polite and patient with me. The burger was excellent, much better than I was expecting. My only issue was the fries...they are the thin shoestring type and if over cooked even a little aren't very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whataburger
If I could put a sign outside, that said do not go here, it sucks. I would do it. I have attempted to visit this location and without fail every time they have no clue what’s happening. You order something you get to the window they tell you they don’t have it. Who doesn’t have coffee brewed for iced coffee in the morning. And then tell me I have to wait 15 minutes for it to brew. Obviously they don’t want to sell coffee. Keep going don’t visit this location.
Atmosphere: 1
Food: 1
Service: 1
I had a hair in my fries and my burger.
Atmosphere: 4
Food: 1
Service: 5
This place is so unorganized it takes literally 20 minutes to get your food. I went to walk up window rang bell now no one answered until 3 times. Besides no one in drive thru or waiting. No help. Food is very inconsistent. Franchise owner needs to do something about this location
Service: 1
We were in town for a weekend visit with family and this location was close to our airbnb. Sadly, I didn't take the time to research the reviews. Our experience was consistent.... almost 30mins just for 2 burger combos, and the food was just blahh. I will say that the employee did apologize for the wait.
Atmosphere: 2
Food: 2
Service: 2
The fries were old, cold, stale, and disappointing. - Delivery
9/21, 8am. Had to park far from building, all spots near entrance are designated for doordashers. Walked around the building looking for entrance door, after about 4 doors that said employees only I gave up on the confusion and went and spent my money somewhere else. Looking for breakfast, not a side quest
First time eating whataburger in 13yrs. It was really good. Hot and fresh
Food: 5
Service: 4
Restaurantji Recommends
Always wanted to try this place, glad that I did. Reminds me of Rallys. Food was hot. Disappointed that we were unable to eat inside.
Atmosphere: 2
Food: 4
Service: 4
I waited at the window for 10 minutes multiple people coming up and seeing me stand there and they completely ignore me. I eventually start pressing the button. People are on their phones, eating food behind the counter and just did not care to even serve me. I will never come back.
Atmosphere: 1
Food: 1
Service: 1
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Typical whataburger restaurant. Service was not the usual for whataburgers in other areas.
Atmosphere: 4
Food: 4
Service: 3
Rudest employees and most incompetent drive thru asked me to pull foward 10 minutes later a employee in throwing my food in my driver side window when I asked about ketchup she was rude when I got home I realized I was missing a meal.
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