Firehouse Subs Collierville

The staff is very friendly and welcoming and orders come out quickly.

Vegetarian options: A vegetarian should be able to order a sandwich with all the vegetables and can order fries or chips.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

My go to sub shop !!! Also tried Loaded potatoe soup and chili and they both were good !!!

Atmosphere: 5

Food: 5

Service: 5

Good old Hook and Ladder sub as always. Manager said the fry machine was down. Really wanted those fries.

Atmosphere: 3

Food: 4

Service: 2

Good shop.

Atmosphere: 5

Food: 5

Service: 5

This location has some of the best sandwiches and customer service!

Parking: Plenty of parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Steak & Cheese, Cajan Turkey Sandwich, Italian Sub, Cookie, Jerk Chicken Sandwich

Customer service was nice and the food was very fresh

Parking: No problem parking..

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Steak & Cheese, Turkey Bacon Ranch

Staff is ALWAYS friendly and professional 😊

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brownie, Honey Ham Sub, Cookie

The restaurant was very clean, staff was very friendly and the food was hot.

Vegetarian options: Very good menu

Parking: Lots of parking

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Cajan Turkey Sandwich, Kid's Ham Provolone Sub

Delicious hot sub sandwiches with fries now! Good customer service and quick service!

Atmosphere: 5

Food: 5

Service: 5

The new gluten free bread is delicious! I haven’t been able to have a sub in forever, but now that you offer GF bread I’ll definitely be eating here more often.

Dietary restrictions: GF diet

Atmosphere: 5

Food: 5

Service: 5

Great sandwich

Parking: Adequate

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Engineer

Great sandwiches

Atmosphere: 5

Food: 5

Service: 5

Despite the food always being good, the service is not the best. When you order a takeout/pickup meal it is never ready on time. So if it the app tells you the food will be ready at say 2pm, it’s never on time. It’s 15-20 minutes later. It’s not just me either—you’ll always see people hovering and waiting (sometimes impatiently) because they are experiencing the same issue too.

I am not sure if the people who work here know what they are doing. On multiple occasions as I’ve waited for my (late) order, I’ve watched a crew member make a sandwich and then throw it away. Not sure why, I guess they got it wrong. Seems wasteful.

The rewards program is a bit of a joke. Staff here will never proactively ask you about rewards or tell you what you have to redeem. Then, when you try using your reward points, they have no idea how to do it. I’ve given them my phone number and it doesn’t work. I’ve literally given them my phone and they still can’t figure it out and apply my reward points. What typically happens is that they’ll get to the end of your order, you’ll ask about your reward points, they’ll try to apply them, but it never works. This location needs to train their staff on how to help their loyal customers with their reward points.

The staff never smile btw. They’ll shout “Welcome to Firehouse!” as you walk through the door but merely to check a box. After that, they will lift their heads and look at you as you walk in with not a genuine smile. Their face actually looks like, “Oh no, not another customer! We’re already too busy!” Well, guess what? Your customers are the ones that keep you in a job.

The app is awful. It’s slow, and it barely works.

Finally, always check your takeout order. It’s often incorrect. I’ve had items missing completey that I have ordered and paid for and I’ve had ingredients added to my sandwich I never added.

I only come here because I have a family member who really likes the food. But overall I find the atmosphere and customer service here unsatisfactory and depressing.

Atmosphere: 2

Food: 4

Service: 2

I’ve never eaten at a firehouse subs before and was nervous about trying a new place. Luckily I chose this location and it was a fairly straightforward process. The employees working at the time of my visit were friendly, polite and efficient. When I got my meal I was missing an item and when I brought it to their attention they immediately fixed it. The environment was clean and peaceful.

Atmosphere: 5

Food: 4

Service: 5

Check your order before you leave the store. The last three times I ordered food my order was incorrectly made. For example, I asked for black olives to be added to my sandwich and they were left off.

Atmosphere: 3

Food: 5

Service: 4