This place was very busy! The food is always good. My fav... broccoli cheddar soup!
Carrie Davies
It felt like it took longer for us to get our food then in the other locations we have been too. The sandwich we got had less meat on it then the other locations. They have wheelchair accessible parking and bathrooms. It's located on the first floor.
cory guidry
Great service and friendly Don't forget to ask for the limited time offer items. Try something new
Justin Ruiz
Very poor management
Buddy Billings
Went to early dinner with wife and sister n law (3pm) Saturday . Only one person waiting on us, no potatoes, club sandwich bread was old, club wrap was hard as a rock, French dip over cooked.
No forks: I could go on, I’ve learned my lesson, want go there anymore.!! Gone down hill over the years.
Chris Haley
Don’t bother trying to customize your food at this location. They don’t pay attention to your order preferences. When you ask them to make it right, their speed slows to a crawl. This is the worst McAlisters I have ever been to. BEWARE!!!!!
Scarlett Lichterman
The sweetest girl helped me on 3/2 a little after 3pm. She complimented me multiple times. I know she could probably tell that I was having a bad day & she totally lifted my spirit! She is beautiful in every way❤️ Praying blessings over her life!
Shari A
First time, service girl was great. Sandwich got messed up but it happens Wanted to share with manager just to share, but I didn't want it all for anything Just wanted him to know as it was my first time. He not only took me meal of the bill which I didn't ask for, for also brought over the whole cookie oven of choices. Wes, not even the owner is this place went out and about for his friend on vacation I can only imagine how 5 star his barrlet location me run Very important to have amazing service, good quality food and the kindness to admit and fix a mistake Not only we will be back but if you haven't been you been to go You aren't just getting a sandwich you are getting a connection of what a real restaurant is all about 5 plus 100 kudos to you were Wes. We will be back. Not just for the cookies either. Lol Go have dinner or lunch the there I promise
Shelby Rayman
Waited over an hour Sunday afternoon for lunch just to ask for a refund after hearing someone else I’ve been sitting for two hours and still have not received their food. Crazy how you can have a full restaurant and not serve your customers.
Cameron Horne
I’ve never seen a line of people trying to get a full refund on their food, a lady with blue hair laughing at customers faces because the whole store is upset. Multiple employees who better be new because they are sitting around doing nothing to help. The whole store is upset I don’t know if this is awful management or a bad day but this is pathetic. I’ve been here for 40 minutes and still haven’t gotten the mobile order I’ve put in. Hope to see some changes this is insane.
The servers are really nice everybody was pleasant and the food was delish
Jackie Dotson
I was served lunch from McAlister's during a business trip to Memphis. We were able to order anything from their menu so I selected a baked potato, specifically the chicken bacon ranch potato. I will say the potato was huge and possibly enough for two people to split. It came with all the toppings I requested and was prepared how I wanted.
The knocks on this place are the toppings were really lacking and they did not really supply enough basic toppings like butter for such a large spud. There was also no salt/pepper provided at all.
The food was good but I honestly would not pick this as my first choice if somebody is asking me where to eat.
Atmosphere: 3
Food: 3
Service: 3
Penny Williams
How hard is it to serve three people at McAlisters in Collierville, with ten employees and no one in line! It literally took them OVER an hour to get our three meals out and even then, mine never came. They did however bring us six different incorrect meals. The one salad took 45 minutes. Twice they put two parts of two of our orders on the same plate. We asked three different people, four times for one spud! Never got it!! I asked to speak to the manager more than once, and she would not even look at me much less speak to me. I asked for a refund and they refused to give me a refund, said they were too busy to stop. There were other customers having the same issues, but when we got there at 4:30, we were the only ones there. I have to say, I’ve never had a more frustrating experience at a restaurant. Their service was inexcusable. McAlister's Deli in Collierville, Tn was a HUGE, frustrating disappointment. I would not recommend going. I asked for the general managers information and they told me they did not have it. We ended up leaving after an hour and 15 minutes without me getting my dinner and them refusing a refund. I have never seen more clueless employees than I did tonight in one restaurant. The frustrating part is you have to leave a tip when you order your food, so I left a 25% tip that they also refused to return. The manager refused to look at any of the frustrated customers, and even though there were 10 employees there, she refused to speak to anyone. The poor young girls at the cash registers did not know what to do. At one point, they brought me a meal that was not mine and threw it away while the gentleman that ordered it had been waiting 30 minutes for it! One couple went to the register several times because their order was wrong and just ended up eating the last thing they got. As they walked out the door, they said they never did get their correct order but was too frustrated to wait in line to get their refund. I definitely expected better in Collierville.
Atmosphere: 2
Food: 2
Service: 1
William Krieger
Had the Reuben and soup; wife had the southwestern chicken salad. Food was tasty and well portioned. Service was prompt, pleasant, and professional.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Salad, Sandwich
Chrisden Teague
We order over $88.91 of food to be delivered on Halloween.. Food was late extremely late. Soup was cold and bread was soggy for the king clubs ! The delivery girl spilled our drinks in the bags with food. Our cheesecake and the carrot cake had liquid in the containers from the drinks.. I reached out to the store very upset. And was told they use door dash and they would have to call them and see where the order was . By the time they called back we had the wet soggy food . And ended up having to order papa johns pizza. And wasted out entire lunch time . Never have I had such an awful experience. Picture of the door dash person after everything was delivered. An 35to 45 minutes late… We work hard and wasted so much money that day..
This place was very busy! The food is always good. My fav... broccoli cheddar soup!
It felt like it took longer for us to get our food then in the other locations we have been too. The sandwich we got had less meat on it then the other locations. They have wheelchair accessible parking and bathrooms. It's located on the first floor.
Great service and friendly
Don't forget to ask for the limited time offer items. Try something new
Very poor management
Went to early dinner with wife and sister n law (3pm) Saturday . Only one person waiting on us, no potatoes, club sandwich bread was old, club wrap was hard as a rock, French dip over cooked.
No forks: I could go on, I’ve learned my lesson, want go there anymore.!! Gone down hill over the years.
Don’t bother trying to customize your food at this location. They don’t pay attention to your order preferences. When you ask them to make it right, their speed slows to a crawl. This is the worst McAlisters I have ever been to. BEWARE!!!!!
The sweetest girl helped me on 3/2 a little after 3pm. She complimented me multiple times. I know she could probably tell that I was having a bad day & she totally lifted my spirit! She is beautiful in every way❤️ Praying blessings over her life!
First time, service girl was great. Sandwich got messed up but it happens
Wanted to share with manager just to share, but I didn't want it all for anything
Just wanted him to know as it was my first time.
He not only took me meal of the bill which I didn't ask for, for also brought over the whole cookie oven of choices.
Wes, not even the owner is this place went out and about for his friend on vacation
I can only imagine how 5 star his barrlet location me run
Very important to have amazing service, good quality food and the kindness to admit and fix a mistake
Not only we will be back but if you haven't been you been to go
You aren't just getting a sandwich you are getting a connection of what a real restaurant is all about
5 plus 100 kudos to you were
Wes.
We will be back. Not just for the cookies either. Lol
Go have dinner or lunch the there
I promise
Waited over an hour Sunday afternoon for lunch just to ask for a refund after hearing someone else I’ve been sitting for two hours and still have not received their food. Crazy how you can have a full restaurant and not serve your customers.
I’ve never seen a line of people trying to get a full refund on their food, a lady with blue hair laughing at customers faces because the whole store is upset. Multiple employees who better be new because they are sitting around doing nothing to help. The whole store is upset I don’t know if this is awful management or a bad day but this is pathetic. I’ve been here for 40 minutes and still haven’t gotten the mobile order I’ve put in. Hope to see some changes this is insane.
Restaurantji Recommends
The servers are really nice everybody was pleasant and the food was delish
I was served lunch from McAlister's during a business trip to Memphis. We were able to order anything from their menu so I selected a baked potato, specifically the chicken bacon ranch potato. I will say the potato was huge and possibly enough for two people to split. It came with all the toppings I requested and was prepared how I wanted.
The knocks on this place are the toppings were really lacking and they did not really supply enough basic toppings like butter for such a large spud. There was also no salt/pepper provided at all.
The food was good but I honestly would not pick this as my first choice if somebody is asking me where to eat.
Atmosphere: 3
Food: 3
Service: 3
How hard is it to serve three people at McAlisters in Collierville, with ten employees and no one in line!
It literally took them OVER an hour to get our three meals out and even then, mine never came. They did however bring us six different incorrect meals. The one salad took 45 minutes. Twice they put two parts of two of our orders on the same plate. We asked three different people, four times for one spud! Never got it!! I asked to speak to the manager more than once, and she would not even look at me much less speak to me. I asked for a refund and they refused to give me a refund, said they were too busy to stop. There were other customers having the same issues, but when we got there at 4:30, we were the only ones there. I have to say, I’ve never had a more frustrating experience at a restaurant. Their service was inexcusable.
McAlister's Deli in Collierville, Tn was a HUGE, frustrating disappointment. I would not recommend going. I asked for the general managers information and they told me they did not have it. We ended up leaving after an hour and 15 minutes without me getting my dinner and them refusing a refund. I have never seen more clueless employees than I did tonight in one restaurant. The frustrating part is you have to leave a tip when you order your food, so I left a 25% tip that they also refused to return. The manager refused to look at any of the frustrated customers, and even though there were 10 employees there, she refused to speak to anyone. The poor young girls at the cash registers did not know what to do. At one point, they brought me a meal that was not mine and threw it away while the gentleman that ordered it had been waiting 30 minutes for it! One couple went to the register several times because their order was wrong and just ended up eating the last thing they got. As they walked out the door, they said they never did get their correct order but was too frustrated to wait in line to get their refund. I definitely expected better in Collierville.
Atmosphere: 2
Food: 2
Service: 1
Had the Reuben and soup; wife had the southwestern chicken salad. Food was tasty and well portioned. Service was prompt, pleasant, and professional.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Salad, Sandwich
We order over $88.91 of food to be delivered on Halloween.. Food was late extremely late. Soup was cold and bread was soggy for the king clubs ! The delivery girl spilled our drinks in the bags with food. Our cheesecake and the carrot cake had liquid in the containers from the drinks.. I reached out to the store very upset. And was told they use door dash and they would have to call them and see where the order was . By the time they called back we had the wet soggy food . And ended up having to order papa johns pizza. And wasted out entire lunch time . Never have I had such an awful experience. Picture of the door dash person after everything was delivered. An 35to 45 minutes late… We work hard and wasted so much money that day..
Food: 1
Service: 1
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