My husband and family come to BR nearly every Sunday evening and are usually treated with smiling faces and lively staff who are happy to be alive, but tonight, March 16 @ 6:30 pm we were greeted by the most unhappiest young man ever! I don't think he could have been any more disinterested, unmotivated, slothful, or morose to be at work! We thought it was just us as the store was quiet when we arrived but several families arrived as we were there, but his demeanor never changed, not one smile graced his face the entire 30 mins we were there. The young woman, tho, she was busting her a$$ and smiling the whole time. Hope he is on a different shift next time, or we will go elsewhere.
Blake Harrington
There website says they open at 11 but we got there and tried going in and they tell us that they don’t open till 12 so we came all way out here and now we have to wait so they either lied to us or they need to change there hrs on the website and this is in Columbia,tn and this is not the first time we be lied to we have called up before and asked them something and they tell us no then we stop by anyway an they had exactly what we asked for but they told us no
Annette Jacobs
I love the variety of ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines and Cream Ice Cream with Caramel Praline Sauce
Stacey Cannon
Coolers out of order tonight but still had our favorite Oreo and Reese's ice creams. Great service overall but this location could definitely use some upgrades.
Sorry I couldn’t give more stars but when y’all just open and there’s a 2 inch long roach in the floor at the register , I just can’t give more than one star. The lady was nice even though she had trouble using my gift card.
Atmosphere: 1
Food: 1
Service: 1
Kaycee Lott
They were out of most of the flavors because they had a busy day, but the workers were very apologetic and pleasant!
Shannon Cothran
On 1-8-24 went in to get ice cream, spent $13 on ice cream and ended up throwing it out. Saw two roaches before I even checked out. I understand most places have bugs but to see two in the dinning area gross.
Atmosphere: 1
Food: 1
Service: 1
Lea Bell
Good ice cream. Sherbert was tasty!
Atmosphere: 5
Food: 5
Service: 5
K31Money
It’s so satisfying and good ice cream
Parking: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fudge Brownie N' Oreo Cookie Cake
Ordered a cake 2 days in advance. Placed my order had it if read back to me. Went to get my cake and it was completely wrong. Sales associate called to manager who continues to go on about how her baker did not read all the ticket and made what she assumed was requested based on the initial line and there was nothing could be done to fix it. Needless to say I needed a cake for the following day and was told I'd just have to settle for the one they decided to make and was changed full price for a cake that did not match their own started design
Atmosphere: 1
Food: 1
Service: 1
Buddy Oakes
Typical BR
Lana Amacher (Lana)
The two young guys behind the counter did a excellent job. They were very friendly and fast.
Juana CheyCora
Ice cream is very high for the serving size you get. I don't come here but I was with someone that wanted ice cream from here. I used to only get ice cream here but stopped cause of the cost. I don't even get my birthday ice cream cones they used to send me every year. They must have stopped that also cause I've sent in my info and haven't gotten any reply back.
Tori
Have loved this place forever but just experienced very unfriendly customer service. I know working at an ice cream shop is hard work but a “hello”, “how are you”, “have a nice day” or even a smile wouldn’t be impossibleFlavors and quality still up to par, just don’t go in expecting happiness, hostility instead.
My husband and family come to BR nearly every Sunday evening and are usually treated with smiling faces and lively staff who are happy to be alive, but tonight, March 16 @ 6:30 pm we were greeted by the most unhappiest young man ever! I don't think he could have been any more disinterested, unmotivated, slothful, or morose to be at work! We thought it was just us as the store was quiet when we arrived but several families arrived as we were there, but his demeanor never changed, not one smile graced his face the entire 30 mins we were there. The young woman, tho, she was busting her a$$ and smiling the whole time. Hope he is on a different shift next time, or we will go elsewhere.
There website says they open at 11 but we got there and tried going in and they tell us that they don’t open till 12 so we came all way out here and now we have to wait so they either lied to us or they need to change there hrs on the website and this is in Columbia,tn and this is not the first time we be lied to we have called up before and asked them something and they tell us no then we stop by anyway an they had exactly what we asked for but they told us no
I love the variety of ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines and Cream Ice Cream with Caramel Praline Sauce
Coolers out of order tonight but still had our favorite Oreo and Reese's ice creams. Great service overall but this location could definitely use some upgrades.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Reeses Sundae, Oreo Layered Sundae
The best staff! And the summer flavors are great!
Atmosphere: 5
Food: 5
Service: 5
Sorry I couldn’t give more stars but when y’all just open and there’s a 2 inch long roach in the floor at the register , I just can’t give more than one star. The lady was nice even though she had trouble using my gift card.
Atmosphere: 1
Food: 1
Service: 1
They were out of most of the flavors because they had a busy day, but the workers were very apologetic and pleasant!
On 1-8-24 went in to get ice cream, spent $13 on ice cream and ended up throwing it out. Saw two roaches before I even checked out. I understand most places have bugs but to see two in the dinning area gross.
Atmosphere: 1
Food: 1
Service: 1
Good ice cream. Sherbert was tasty!
Atmosphere: 5
Food: 5
Service: 5
It’s so satisfying and good ice cream
Parking: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fudge Brownie N' Oreo Cookie Cake
Restaurantji Recommends
Ordered a cake 2 days in advance. Placed my order had it if read back to me. Went to get my cake and it was completely wrong. Sales associate called to manager who continues to go on about how her baker did not read all the ticket and made what she assumed was requested based on the initial line and there was nothing could be done to fix it. Needless to say I needed a cake for the following day and was told I'd just have to settle for the one they decided to make and was changed full price for a cake that did not match their own started design
Atmosphere: 1
Food: 1
Service: 1
Typical BR
The two young guys behind the counter did a excellent job. They were very friendly and fast.
Ice cream is very high for the serving size you get. I don't come here but I was with someone that wanted ice cream from here. I used to only get ice cream here but stopped cause of the cost. I don't even get my birthday ice cream cones they used to send me every year. They must have stopped that also cause I've sent in my info and haven't gotten any reply back.
Have loved this place forever but just experienced very unfriendly customer service. I know working at an ice cream shop is hard work but a “hello”, “how are you”, “have a nice day” or even a smile wouldn’t be impossibleFlavors and quality still up to par, just don’t go in expecting happiness, hostility instead.
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